Freshdesk vs. eDesk
Freshdesk vs. eDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
eDesk | Small Businesses (1-50 employees) | eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer… | $0 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | These are yearly plans paid monthly for using eDesk. Month to month plans are available | ||||||||||||||
More Pricing Information |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | eDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | eDesk | |
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Likelihood to Recommend | 8.8 (212 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | eDesk | |
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Likelihood to Recommend | Freshworks Inc | eDesk |
Pros | Freshworks Inc | eDesk |
Cons | Freshworks Inc | eDesk |
Likelihood to Renew | Freshworks Inc | eDesk No answers on this topic |
Usability | Freshworks Inc | eDesk No answers on this topic |
Reliability and Availability | Freshworks Inc | eDesk No answers on this topic |
Performance | Freshworks Inc | eDesk No answers on this topic |
Support Rating | Freshworks Inc | eDesk No answers on this topic |
In-Person Training | Freshworks Inc | eDesk No answers on this topic |
Online Training | Freshworks Inc | eDesk No answers on this topic |
Implementation Rating | Freshworks Inc | eDesk No answers on this topic |
Alternatives Considered | Freshworks Inc | eDesk |
Contract Terms and Pricing Model | Freshworks Inc | eDesk No answers on this topic |
Scalability | Freshworks Inc | eDesk No answers on this topic |
Return on Investment | Freshworks Inc | eDesk |
ScreenShots | eDesk Screenshots |