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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshsales

    Score8.9 out of 10
    N/AFreshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…

    $11

    per month per user

    ReconNET by Trintech

    Score9 out of 10
    N/AReconNET is a corporate performance management solution from Trintech. ReconNET automates account reconciliation, including high-volume reconciliation, with the goal of helping users tighten controls, reduce risk and increase process efficiency.N/A
    Pricing
    FreshsalesReconNET by Trintech
    Editions & Modules
    Growth
    $11
    per month per user
    Pro
    $47
    per month per user
    Enterprise
    $71
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    FreshsalesReconNET by Trintech
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.—
    More Pricing Information
    Community Pulse
    FreshsalesReconNET by Trintech
    Considered Both Products
    Freshworks Inc
    No answer on this topic
    Trintech
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    7 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    No answers on this topic
    Features
    FreshsalesReconNET by Trintech
    Sales Force Automation
    Comparison of Sales Force Automation features of Freshsales and ReconNET by Trintech
    Feature
    Freshsales
    9.6
    54 Ratings
    20% above category average
    ReconNET by Trintech
    -
    Ratings
    Customer data management / contact management10.054 Ratings00 Ratings
    Workflow management8.752 Ratings00 Ratings
    Territory management10.041 Ratings00 Ratings
    Opportunity management10.046 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)10.053 Ratings00 Ratings
    Quote & order management8.72 Ratings00 Ratings
    Interaction tracking9.353 Ratings00 Ratings
    Channel / partner relationship management10.039 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Freshsales and ReconNET by Trintech
    Feature
    Freshsales
    10.0
    51 Ratings
    26% above category average
    ReconNET by Trintech
    -
    Ratings
    Lead management10.049 Ratings00 Ratings
    Email marketing10.050 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Freshsales and ReconNET by Trintech
    Feature
    Freshsales
    8.3
    52 Ratings
    8% above category average
    ReconNET by Trintech
    -
    Ratings
    Task management8.749 Ratings00 Ratings
    Reporting8.051 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Freshsales and ReconNET by Trintech
    Feature
    Freshsales
    8.2
    53 Ratings
    7% above category average
    ReconNET by Trintech
    -
    Ratings
    Forecasting8.045 Ratings00 Ratings
    Pipeline visualization8.753 Ratings00 Ratings
    Customizable reports8.047 Ratings00 Ratings
    Customization
    Comparison of Customization features of Freshsales and ReconNET by Trintech
    Feature
    Freshsales
    9.0
    51 Ratings
    16% above category average
    ReconNET by Trintech
    -
    Ratings
    Custom fields8.751 Ratings00 Ratings
    Custom objects8.341 Ratings00 Ratings
    API for custom integration10.038 Ratings00 Ratings
    Security
    Comparison of Security features of Freshsales and ReconNET by Trintech
    Feature
    Freshsales
    10.0
    47 Ratings
    17% above category average
    ReconNET by Trintech
    -
    Ratings
    Single sign-on capability10.040 Ratings00 Ratings
    Role-based user permissions10.047 Ratings00 Ratings
    Platform
    Comparison of Platform features of Freshsales and ReconNET by Trintech
    Feature
    Freshsales
    9.0
    47 Ratings
    17% above category average
    ReconNET by Trintech
    -
    Ratings
    Mobile access9.047 Ratings00 Ratings
    Consolidation and Close
    Comparison of Consolidation and Close features of Freshsales and ReconNET by Trintech
    Feature
    Freshsales
    -
    Ratings
    ReconNET by Trintech
    8.3
    1 Ratings
    7% above category average
    Financial data consolidation00 Ratings8.01 Ratings
    Journal entries and reports00 Ratings9.01 Ratings
    Multi-currency management00 Ratings9.01 Ratings
    Detailed Audit Trails00 Ratings9.01 Ratings
    Best Alternatives
    FreshsalesReconNET by Trintech
    Small Businesses
    Salesflare
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    BlackLine
    Score8.9 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    BlackLine
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreshsalesReconNET by Trintech
    Likelihood to Recommend
    10.0
    (54 ratings)
    8.0
    (1 ratings)
    Usability
    10.0
    (9 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (6 ratings)
    -
    (0 ratings)
    User Testimonials
    FreshsalesReconNET by Trintech
    Likelihood to Recommend
    Freshworks Inc
    Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect.
    Incentivized
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    Trintech
    It is well suited in scenarios where customers have tremendous volumes of data to deal with and where the reconciliation of the information is of paramount importance to businesses and stakeholders. We use it primarily for balance sheet reconciliations that come with features, such as exception management, which is great for focusing on the few that matter the most at the end of the day.
    Incentivized
    Read full review
    Pros
    Freshworks Inc
    • It helps you automate your onboarding process for new leads.
    • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
    • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
    Incentivized
    Read full review
    Trintech
    • The ReconNET tool has a great audit-trial system that captures every detail in the life of a record and helps eliminate any manual intervention. It's fully SOX Compliant, and helps track any changes in the data from an audit perspective.
    • The automation helps us focus entirely on the exceptions, which helps eliminate attention from the mundane tasks to areas with potential problems.
    • Exception management and automated posting to the GL are great features that help streamline many of the routine, mundane, and yet time-consuming activities, freeing up time to focus on issues at hand.
    Incentivized
    Read full review
    Cons
    Freshworks Inc
    • Leads and Contacts do not seem to be adequately defined.
    • Reporting is not as robust as we would like it to be
    • Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa
    Incentivized
    Read full review
    Trintech
    • It takes a little bit of practice to get the hang of the tool to set up the reconciliations, but its not necessarily a drawback, since this applies to every other automation tool out there. However, once someone gets the hang of it, it's pretty user-friendly to run it on a daily basis.
    • Since automatons can only be built on a set logic, at times certain items that show up as exceptions are not truly a cause of concern. However, since it's always better to flag too many potential exceptions than too few, it's not a true drawback.
    • It has quite a few features, such as multi-currency reconciliation, bank deposits, disbursements, automated postings to G/L, etc. which could be of great value for various requirements for clients. It is especially useful where volumes of data are too large to deal with. The uses might not be phenomenal for low volume reconciliation requirements.
    Incentivized
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    Usability
    Freshworks Inc
    I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
    Incentivized
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    Trintech
    No answers on this topic
    Support Rating
    Freshworks Inc
    When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
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    Trintech
    No answers on this topic
    Alternatives Considered
    Freshworks Inc
    We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability
    Read full review
    Trintech
    Each automation tool has its own set of features, but the fact that ReconNET is built for reconciliation purposes sets it apart from the rest. The ease of usage once the user gets a hang of it, the extensive audit trial, and the ability to focus on exceptions rather than the necessity to scroll through a bulk of irrelevant information, all provide the key-user with the critical decision-making ability.
    Incentivized
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    Return on Investment
    Freshworks Inc
    • Increased visibility of open deals, as well as encouraging 'clean' data
    • Faster data updating (if Freshsales is used as our sole source of data)
    • Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example)
    Incentivized
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    Trintech
    • It definitely has a positive impact on ROI with freeing up resource availability and usage on the most pressing tasks at hand. For example, focusing on exceptions rather than reconciling from scratch.
    • Another positive impact on the ROI can be realized with the detailed audit trials on sensitive information.
    • Strong Financial Reporting is the backbone of any industry, regardless of the sector it operates in, and having an automated reconciliation tool such as ReconNET helps you attain the key objective of integrity of information in a timely fashion, to support the close process.
    Incentivized
    Read full review
    ScreenShots

    Freshsales Screenshots

    Screenshot of Contact viewScreenshot of DashboardsScreenshot of WorkflowsScreenshot of Lead Sc