What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
42 Ratings

Freshsales

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Likelihood to Recommend

Freshsales

They have a lot of integration and their API are available publically so fresh sales is very easily adaptable to our tools.
Jeffin Idiculla profile photo

Feature Rating Comparison

Sales Force Automation

Freshsales
6.8
Customer data management / contact management
Freshsales
7.1
Workflow management
Freshsales
6.4
Territory management
Freshsales
7.1
Opportunity management
Freshsales
6.8
Integration with email client (e.g., Outlook or Gmail)
Freshsales
7.3
Interaction tracking
Freshsales
7.2
Channel / partner relationship management
Freshsales
5.6

Marketing Automation

Freshsales
6.7
Lead management
Freshsales
7.3
Email marketing
Freshsales
6.2

CRM Project Management

Freshsales
6.4
Task management
Freshsales
6.5
Reporting
Freshsales
6.3

CRM Reporting & Analytics

Freshsales
6.5
Forecasting
Freshsales
6.1
Pipeline visualization
Freshsales
7.5
Customizable reports
Freshsales
5.9

Customization

Freshsales
6.4
Custom fields
Freshsales
7.0
Custom objects
Freshsales
6.6
API for custom integration
Freshsales
5.6

Security

Freshsales
6.3
Single sign-on capability
Freshsales
6.1
Role-based user permissions
Freshsales
6.6

Platform

Freshsales
5.7
Mobile access
Freshsales
5.7

Pros

Freshsales

  • It's very easy to use.
  • Very adaptable to our costume needs.
  • Great Customer Support.
Jeffin Idiculla profile photo

Cons

Freshsales

  • The related context is not particularly useful.
Josette Skilling profile photo

Usability

Freshsales

Freshsales 8.2
Based on 1 answer
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
No photo available

Alternatives Considered

Freshsales

Freshsales is within the Freshworks ecosystem so it was a no-brainer as far as evaluating it as a CRM. We've implemented both Freshcaller and Freshdesk in other areas of our business so we were happy to take a look at Freshsales. We do a significant amount of email marketing so integrating with Mailchimp was a big factor in our CRM evaluation.
Steven Duran profile photo

Return on Investment

Freshsales

  • Freshsales has enabled us to add a whole new revenue stream.
  • It has ensured we are efficient with our leads.
  • It allows us to track our pipeline.
Jamie Wilkinson profile photo

Pricing Details

Freshsales

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshsales Editions & Modules

Freshsales
Edition
SPROUT
$01
BLOSSOM
$121
GARDEN
$251
ESTATE
$491
Forest
$791
1. /user/month
Additional Pricing Details
21-day FREE trial. No credit card required. Free to get started, affordable as you grow

Add comparison