Freshsales

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Freshsales	Score 8.4 out of 10	N/A	Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…	$11 per month per user

Pricing

Freshsales

Editions & Modules

Growth: $11
per month per user
Pro: $47
per month per user
Enterprise: $71
per month per user

Offerings

Pricing Offerings
Freshsales
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

A discount is offered for annual billing.

More Pricing Information

Community Pulse
	Freshsales
Considered Both Products	Freshsales Verified User Consultant Chose Freshsales There is a bit of learning curve required for SugarCRM and Microsoft Dynamics. Also, admin activities are not easy to navigate and understood, wherein it is very simplified, easy to learn in the case of Freshsales. Incentivized Helpful? Verified User Manager Chose Freshsales Freshworks CRM provides more user tools, whereas Zoho CRM is more of a database. Freshworks CRM is more interactive with reporting, task reminders, deal stage flow charts and more to keep clients better organized and moving through the sales process. Zoho CRM did not meet all … Incentivized Helpful? Verified User Employee Chose Freshsales It's Was Quite easy to implement accross the organization which was not the Case with Microsoft dynamics. It is used Much efficiently with the Mobile and Transparency among the different departments was Clear. Incentivized Helpful? Immanuel Chiplin Sam S Senior executive - Business Development Chose Freshsales Freshworks CRM looks fresh (No pun intended) and feels 3 dimensional. Zoho CRM is good too, but I'd recommend Freshworks for its pricing and how customizable it is. You get immediate assistance from the Freshworks team and is just a click away. You also get faster response on … Helpful? Verified User Account Manager Chose Freshsales What sold me was the ability to integrated the sales engagement with the CRM to have everything in one place. Incentivized Helpful? Verified User Manager Chose Freshsales We are a smaller company and simply were not seeing the value in what we were paying Salesforce. We needed a robust opportunity and lead management system that was affordable and [Freshworks CRM (formerly Freshsales)] has provided us with that. We are now able to track leads, … Incentivized Helpful? Mark Kosier CIO (Chief Information Officer) Chose Freshsales Zoho CRMSalesforce This program is a million times easier to setup and use than Salesforce. Its also way cheaper than Salesforce. Incentivized Helpful? Brandon Howard Owner Chose Freshsales I haven't used HubSpot or Salesforce myself, but I compared the pricing and as you scale up both of those other services are overpriced compared to Freshsales. Once you get started with a CRM it's very difficult to switch, so I recommend starting with Freshsales so you can … Incentivized Helpful? Verified User C-Level Executive Chose Freshsales For what we needed, Microsoft's product wasn't even close. Terribly expensive, difficult to set up and maintain. Incentivized Helpful? Renan Otero Sales Engineer \| Co-Fouder Chose Freshsales Price, special offers Support in our local place via partners Simplicity of use Incentivized Helpful? Ravikant Tiwari Co-Founder and Managing Partner Chose Freshsales Zoho CRM: very very slow and cumbersome to use Salesforce: It is a giant with a lot of features, but very complicated for an SMB HubSpot: Lacks lots of advanced features that Freshsales has Incentivized Helpful? Prashant Choudhary Business Development Manager Chose Freshsales Freshsales stacks up almost at the same pricing and feature set but does fall short in 3rd party API integration as compared to several of the above listed software, but is still the only one available free of cost entirely if a small firm or a startup requires itself not to … Incentivized Helpful? Verified User Director Chose Freshsales Freshsales was better than all the above for us but tied with Zoho. Zoho won because of its countless add-on apps, not because of price. However, price-wise, it was better than all the rest for what you get with Freshsales. For us, the main benefit of Freshsales was … Incentivized Helpful? Jose Adan Ortiz Sales Engineer Chose Freshsales Definitely, with Salesforce, you can obtain a lot more integrations, reports, customizations, but Freshsales can assure the control of your sales targets perfectly for one-third of the Salesforce price. Incentivized Helpful? EW Ellie Wilkinson Senior Internet Marketing Manager Chose Freshsales Freshsales is more cost-effective and easier to navigate than Salesforce. It also doesn’t punish you for growing from a startup to SME (Salesforce prices quadruple when you go into the next bracket of users). On top of this, the support from Freshsales is brilliant, and you can … Incentivized Helpful? James E. Heyward CPA Principal Chose Freshsales I like Freshsales because the UI is more appealing, which makes the functionality even more accessible. Incentivized Helpful? Josh Musson ISR Chose Freshsales I think there isn't really a comparison. Freshsales was the clear winner when it came to choosing our CRM. From a cost to benefit ratio, it just wasn't an option to go with anything else. It is the most used application within our company. We do a Freshsales clean up every … Incentivized Helpful? Ignacio Cruz Sales Development Chose Freshsales Freshsales is a much better platform than Insighlty. It works better, has better features, it has a simpler user experience, it is more complete and it is suited for the same thing. Therefore, if you are looking for an outbound CRM you should take Freshsales. Between Freshsales … Incentivized Helpful? Rudy Veve Buiness Development Manager Chose Freshsales I think that the overall comparison of FS and SF is a debatable one as FS is still so much in its infancy and I would be excited to see where the upcoming generation releases of FS take this great start to what seems to be a product that is going to around for a very long time! Helpful? Dan Styklunas Founder and Creative Director Chose Freshsales Freshsales had more features, especially the ability to do email campaigns, which was a key feature for me. That was a deal-breaker. Pipedrive had a nice UI and was easy to use, but it was mostly focused on pipeline management, so overall it lacked many of the features found in … Helpful? Verified User Executive Chose Freshsales I haven't used other products. We are currently very happy with FreshSales. Helpful? JT Jithin TK Operations Engineer Chose Freshsales Recommendations from people are why we switched. Helpful? Jeffin Idiculla IT Specialist Chose Freshsales The Best Customer Support that's why we went with Freshsales. Helpful?

Features

Freshsales

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Freshsales 9.7 54 Ratings 22% above category average
Customer data management / contact management	10.054 Ratings
Workflow management	9.052 Ratings
Territory management	10.041 Ratings
Opportunity management	10.046 Ratings
Integration with email client (e.g., Outlook or Gmail)	10.053 Ratings
Quote & order management	9.02 Ratings
Interaction tracking	9.553 Ratings
Channel / partner relationship management	10.039 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Freshsales 10.0 51 Ratings 26% above category average
Lead management	10.049 Ratings
Email marketing	10.050 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Freshsales 8.7 52 Ratings 13% above category average
Task management	9.049 Ratings
Reporting	8.451 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Freshsales 8.6 53 Ratings 12% above category average
Forecasting	8.445 Ratings
Pipeline visualization	9.053 Ratings
Customizable reports	8.447 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Freshsales 8.5 51 Ratings 11% above category average
Custom fields	8.151 Ratings
Custom objects	7.641 Ratings
API for custom integration	10.038 Ratings

Security

Comparison of Security features of Product A and Product B
	Freshsales 10.0 47 Ratings 18% above category average
Single sign-on capability	10.040 Ratings
Role-based user permissions	10.047 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Freshsales 9.0 47 Ratings 18% above category average
Mobile access	9.047 Ratings

Best Alternatives
	Freshsales
Small Businesses	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.1 out of 10
Enterprises	Creatio Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Freshsales
Likelihood to Recommend	10.0 (54 ratings)
Usability	10.0 (9 ratings)
Support Rating	7.0 (6 ratings)

User Testimonials
	Freshsales
Likelihood to Recommend	Freshworks Inc Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect. Incentivized Verified User Anonymous Read full review
Pros	Freshworks Inc It helps you automate your onboarding process for new leads. It has lots of integrations with other apps, so you can interact with other things like calendars and calls. It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input. Incentivized Brandon Howard Owner Read full review
Cons	Freshworks Inc Leads and Contacts do not seem to be adequately defined. Reporting is not as robust as we would like it to be Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa Incentivized Verified User Anonymous Read full review
Usability	Freshworks Inc I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve Incentivized Verified User Anonymous Read full review
Support Rating	Freshworks Inc When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world... Immanuel Chiplin Sam S Senior executive - Business Development Read full review
Alternatives Considered	Freshworks Inc We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability Verified User Anonymous Read full review
Return on Investment	Freshworks Inc Increased visibility of open deals, as well as encouraging 'clean' data Faster data updating (if Freshsales is used as our sole source of data) Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example) Incentivized Verified User Anonymous Read full review
ScreenShots	Freshsales Screenshots