Fresh with Date Issue and Unreliability
July 02, 2019

Fresh with Date Issue and Unreliability

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshsales

We use FreshSales as our CRM for the sales and customer success teams. We've also used it for basic email campaigns (1:many) updates and product marketing.

Pros

  • User friendly interface
  • Flexibility to add new fields to user records
  • Affordable

Cons

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
  • Frustrated our entire Growth team
  • Wasted time and money
We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability.
If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.

Freshsales Feature Ratings

1.0
Customer data management / contact management
1
Workflow management
1
Territory management
1
Opportunity management
1
Integration with email client (e.g., Outlook or Gmail)
1
Interaction tracking
1
Channel / partner relationship management
1
Customer Service & Support ()
Not Rated
1.0
Lead management
1
Email marketing
1
1.0
Task management
1
Reporting
1
1.0
Forecasting
1
Pipeline visualization
1
Customizable reports
1
1.0
Custom fields
1
Custom objects
1
API for custom integration
1
1.0
Role-based user permissions
1
Single sign-on capability
1
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
1.0
Mobile access
1

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