Freshservice vs. Userlane
Freshservice vs. Userlane
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshservice | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $19 Per Month Per User | |
Userlane | Enterprise companies (1,001+ employees) | The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve. Userlane includes interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | The pricing is heavily dependent on your requirements therefore we ask you to contact us directly. | ||||||||||||||
More Pricing Information |
Freshservice | Userlane | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Freshservice | Userlane | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Pendo.io Score 8.2 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Whatfix Score 9.3 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Whatfix Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshservice | Userlane | |
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Likelihood to Recommend | 9.0 (113 ratings) | 9.1 (4 ratings) |
Likelihood to Renew | 9.1 (2 ratings) | - (0 ratings) |
Usability | 9.1 (6 ratings) | 9.1 (1 ratings) |
Support Rating | 8.4 (77 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
Ease of integration | 7.3 (1 ratings) | - (0 ratings) |
Freshservice | Userlane | |
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Likelihood to Recommend | Freshworks Inc | Userlane |
Pros | Freshworks Inc | Userlane |
Cons | Freshworks Inc | Userlane |
Likelihood to Renew | Freshworks Inc | Userlane No answers on this topic |
Usability | Freshworks Inc | Userlane |
Support Rating | Freshworks Inc | Userlane No answers on this topic |
Implementation Rating | Freshworks Inc | Userlane No answers on this topic |
Alternatives Considered | Freshworks Inc | Userlane |
Return on Investment | Freshworks Inc | Userlane |
ScreenShots | Freshservice Screenshots | Userlane Screenshots |