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Freshstatus vs. Grafana OnCall

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshstatus

    Score7.6 out of 10
    N/AFreshtatus is an incident communications tool with a branded Public and Private status page which users can customize and use to communicate incidents to the customers or internal stakeholders.N/A

    Grafana OnCall

    Score8.3 out of 10
    N/AGrafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster. Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021.

    $0

    Pricing
    FreshstatusGrafana OnCall
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    FreshstatusGrafana OnCall
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    FreshstatusGrafana OnCall
    Likelihood to Recommend
    7.6
    (3 ratings)
    9.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    FreshstatusGrafana OnCall
    Likelihood to Recommend
    Freshworks Inc
    I believe the interface and ease of the platform make it super likable and bring me back to continue its use.
    Incentivized
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    Grafana Labs
    Setting up the Grafana OnCall configuration is from the UI is a little bit complex, you need to create an integration, from there an escalation chain ann after that you need to change the template for the notificaion. Also the documentation is not entirely clear, particularly the section on provisioning with Terraform, because production stack is provisioned with infra structure as code.
    Incentivized
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    Pros
    Freshworks Inc
    • Presentation of the various metrics that you monitor
    • Easy to setup
    • Easy to maintain
    Incentivized
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    Grafana Labs
    • Interface and information visualization
    • Escalations process with useful IF, ELSE alerting logic
    • Simple integration with wide list of data sources and using of webhooks for non-supported sources.
    Incentivized
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    Cons
    Freshworks Inc
    • Hard to integrate with other systems
    • Maintenance issues are not automatically resolved
    • No integration with the rest of Freshworks
    Incentivized
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    Grafana Labs
    • it's a little complex to set up
    • landline phone numbers cannot be validated, only mobile numbers
    • Documentation is not entirely clear, particularly the section on provisioning with Terraform.
    Incentivized
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    Usability
    Freshworks Inc
    No answers on this topic
    Grafana Labs
    setting up the Grafana OnCall functionality is complex but if you setup this and you know how to setup then the rest is easy. IAC is provided with terraform The UI for the alert groups shows the alerts in one view and from there you can go to the relevant alert trigger to solve the problems.
    Incentivized
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    Alternatives Considered
    Freshworks Inc
    Statuspage is great if you use their full product stack. Freshstatus can easily run independently
    Incentivized
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    Grafana Labs
    Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.
    Incentivized
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    Return on Investment
    Freshworks Inc
    • Positive impact as a way of communication with faculty.
    Incentivized
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    Grafana Labs
    • Reducing services downtime.
    • Better users loyalty as a result of improving of intra-departments collaboration.
    • Reducing the load of Service Desk.
    Incentivized
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    ScreenShots