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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshsuccess

    Score7.3 out of 10
    N/AFreshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…

    $79

    per month

    GoDaddy Bookkeeping

    Score7.4 out of 10
    N/AGoDaddy Bookkeeping (formerly Outright) is a cloud-based bookkeeping and accounting automation platform targeted at small businesses. It contains basic bookkeeping and reporting features meant to simplify the process of accounting for small businesses and their accountants, ensuring taxes are filed easily. It also automates invoicing and manages receipt of payments. Its automated reporting features are meant to be simple, accessible, and update in real-time. It automatically uploads data from…

    $4.99

    per month

    Pricing
    FreshsuccessGoDaddy Bookkeeping
    Editions & Modules
    Estate
    $79 billed annually
    per month per user
    Estate
    $95 billed monthly
    per month per user
    Forest
    $129 billed annually
    per month per user
    Forest
    $150 billed monthly
    per month per user
    Get Paid
    $4.99
    per month
    Essentials
    $9.99
    per month
    Premium
    $14.99
    per month
    Offerings
    Pricing Offerings
    FreshsuccessGoDaddy Bookkeeping
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    FreshsuccessGoDaddy Bookkeeping
    Security
    Comparison of Security features of Freshsuccess and GoDaddy Bookkeeping
    Feature
    Freshsuccess
    10.0
    5 Ratings
    16% above category average
    GoDaddy Bookkeeping
    5.5
    1 Ratings
    39% below category average
    Role-based user permissions10.05 Ratings5.01 Ratings
    Single sign-on capability00 Ratings6.01 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Freshsuccess and GoDaddy Bookkeeping
    Feature
    Freshsuccess
    7.1
    6 Ratings
    20% below category average
    GoDaddy Bookkeeping
    -
    Ratings
    API7.25 Ratings00 Ratings
    Integration with Salesforce.com7.26 Ratings00 Ratings
    Integration with Marketo7.01 Ratings00 Ratings
    Integration with Eloqua7.01 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Freshsuccess and GoDaddy Bookkeeping
    Feature
    Freshsuccess
    8.6
    6 Ratings
    2% below category average
    GoDaddy Bookkeeping
    -
    Ratings
    Product usage8.16 Ratings00 Ratings
    Help desk / support tickets9.15 Ratings00 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Freshsuccess and GoDaddy Bookkeeping
    Feature
    Freshsuccess
    7.1
    6 Ratings
    19% below category average
    GoDaddy Bookkeeping
    -
    Ratings
    NPS surveys7.02 Ratings00 Ratings
    Sponsor tracking7.01 Ratings00 Ratings
    Customer profiles7.15 Ratings00 Ratings
    Automated workflow8.06 Ratings00 Ratings
    Internal collaboration5.35 Ratings00 Ratings
    Customer health scoring8.16 Ratings00 Ratings
    Customer segmentation7.25 Ratings00 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Freshsuccess and GoDaddy Bookkeeping
    Feature
    Freshsuccess
    7.4
    6 Ratings
    12% below category average
    GoDaddy Bookkeeping
    -
    Ratings
    Customer health trends9.16 Ratings00 Ratings
    Engagement analytics7.06 Ratings00 Ratings
    Revenue forecasting4.44 Ratings00 Ratings
    Dashboards9.16 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of Freshsuccess and GoDaddy Bookkeeping
    Feature
    Freshsuccess
    -
    Ratings
    GoDaddy Bookkeeping
    3.0
    1 Ratings
    86% below category average
    Pay calculation00 Ratings3.01 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Freshsuccess and GoDaddy Bookkeeping
    Feature
    Freshsuccess
    -
    Ratings
    GoDaddy Bookkeeping
    6.3
    3 Ratings
    22% below category average
    Dashboards00 Ratings6.03 Ratings
    Standard reports00 Ratings7.03 Ratings
    Custom reports00 Ratings6.03 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Freshsuccess and GoDaddy Bookkeeping
    Feature
    Freshsuccess
    -
    Ratings
    GoDaddy Bookkeeping
    5.7
    2 Ratings
    29% below category average
    Accounts payable00 Ratings6.02 Ratings
    Accounts receivable00 Ratings6.02 Ratings
    Cash management00 Ratings7.02 Ratings
    Bank reconciliation00 Ratings3.02 Ratings
    Expense management00 Ratings8.02 Ratings
    Time tracking00 Ratings5.02 Ratings
    Fixed asset management00 Ratings5.02 Ratings
    Regulations compliance00 Ratings5.01 Ratings
    Electronic tax filing00 Ratings8.01 Ratings
    Self-service portal00 Ratings5.02 Ratings
    Global Financial Support00 Ratings5.01 Ratings
    Inventory Management
    Comparison of Inventory Management features of Freshsuccess and GoDaddy Bookkeeping
    Feature
    Freshsuccess
    -
    Ratings
    GoDaddy Bookkeeping
    5.0
    1 Ratings
    37% below category average
    Automatic reordering00 Ratings5.01 Ratings
    Order Management
    Comparison of Order Management features of Freshsuccess and GoDaddy Bookkeeping
    Feature
    Freshsuccess
    -
    Ratings
    GoDaddy Bookkeeping
    5.0
    2 Ratings
    39% below category average
    Order entry00 Ratings3.01 Ratings
    Credit card processing00 Ratings7.01 Ratings
    Cost of goods sold00 Ratings5.02 Ratings
    Best Alternatives
    FreshsuccessGoDaddy Bookkeeping
    Small Businesses
    ClientSuccess
    Score6 out of 10
    QuickBooks Self-Employed (discontinued)
    Score4.1 out of 10
    Medium-sized Companies
    ChurnZero
    Score7.9 out of 10
    MYOB
    Score8.3 out of 10
    Enterprises
    Gainsight CS
    Score8.8 out of 10
    Microsoft Dynamics GP
    Score5.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreshsuccessGoDaddy Bookkeeping
    Likelihood to Recommend
    6.3
    (6 ratings)
    7.0
    (3 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    FreshsuccessGoDaddy Bookkeeping
    Likelihood to Recommend
    Freshworks Inc
    Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly.
    Incentivized
    Read full review
    GoDaddy
    Perfect for US market but not transferable to UK market, needs some upgrades for this. Even when set up with a UK address it won't allow changes in tax year end, presuming that tax year starts Jan - Dec. Also shows dollars instead of pounds even though figures were correct with solution.
    Incentivized
    Read full review
    Pros
    Freshworks Inc
    • Love the accounts view to see all my accounts, their health and some helpful stats!
    • The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand.
    • In the account, you can link to other documentation, which is great!
    Incentivized
    Read full review
    GoDaddy
    • Invoicing and linking payments to them.
    • Creating estimates for my clients.
    • Making tax time easier with easy P and L statements and categorization of expenses.
    Read full review
    Cons
    Freshworks Inc
    • Make set up more self-service. We are changing a lot of systems, and it was challenging to have to coordinate every item with Natero.
    • Automatically triggered emails based on certain usage.
    Incentivized
    Read full review
    GoDaddy
    • More complex tax prep features
    • Better filters for tax purposes
    • More tools for tax returns
    Incentivized
    Read full review
    Usability
    Freshworks Inc
    No answers on this topic
    GoDaddy
    Loses marks on the tax year only being Jan - Dec and inability to change that to a UK format and choose your year end date.
    Incentivized
    Read full review
    Alternatives Considered
    Freshworks Inc
    I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more.
    Incentivized
    Read full review
    GoDaddy
    I already use GoDaddy for a lot of my website clients so tried the bookkeeping out and really liked it! I tried a few others but nothing worth the price difference. I have tried a few other time trackers as I wish I could live track my time vs entering a little a time.
    Read full review
    Return on Investment
    Freshworks Inc
    • Visibility - We can now see in one place the many dimensions of customer health
    • Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts
    • Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time
    Incentivized
    Read full review
    GoDaddy
    • Low monthly cost compared to other accounting software
    • Easy to use and learn with
    • Gives me the basic numbers I need for book keeping and taxes for a small business
    Incentivized
    Read full review
    ScreenShots

    Freshsuccess Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot