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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshsuccess

    Score7.3 out of 10
    N/AFreshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…

    $79

    per month

    Workday Learning

    Score6.4 out of 10
    N/AWorkday Learning, integrated with Sana, is a training management system designed to consolidate internal documentation and technical training at scale. Organizations often utilize disparate learning systems and static content repositories that require manual effort to maintain and are frequently decoupled from operational workflows. The Workday Learning platform uses an AI-based architecture to provide automated tutoring, semantic search, and dynamic course delivery aimed at…N/A
    Pricing
    FreshsuccessWorkday Learning
    Editions & Modules
    Estate
    $79 billed annually
    per month per user
    Estate
    $95 billed monthly
    per month per user
    Forest
    $129 billed annually
    per month per user
    Forest
    $150 billed monthly
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    FreshsuccessWorkday Learning
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    FreshsuccessWorkday Learning
    Security
    Comparison of Security features of Freshsuccess and Workday Learning
    Feature
    Freshsuccess
    10.0
    5 Ratings
    16% above category average
    Workday Learning
    -
    Ratings
    Role-based user permissions10.05 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Freshsuccess and Workday Learning
    Feature
    Freshsuccess
    7.1
    6 Ratings
    20% below category average
    Workday Learning
    -
    Ratings
    API7.25 Ratings00 Ratings
    Integration with Salesforce.com7.26 Ratings00 Ratings
    Integration with Marketo7.01 Ratings00 Ratings
    Integration with Eloqua7.01 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Freshsuccess and Workday Learning
    Feature
    Freshsuccess
    8.6
    6 Ratings
    2% below category average
    Workday Learning
    -
    Ratings
    Product usage8.16 Ratings00 Ratings
    Help desk / support tickets9.15 Ratings00 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Freshsuccess and Workday Learning
    Feature
    Freshsuccess
    7.1
    6 Ratings
    19% below category average
    Workday Learning
    -
    Ratings
    NPS surveys7.02 Ratings00 Ratings
    Sponsor tracking7.01 Ratings00 Ratings
    Customer profiles7.15 Ratings00 Ratings
    Automated workflow8.06 Ratings00 Ratings
    Internal collaboration5.35 Ratings00 Ratings
    Customer health scoring8.16 Ratings00 Ratings
    Customer segmentation7.25 Ratings00 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Freshsuccess and Workday Learning
    Feature
    Freshsuccess
    7.4
    6 Ratings
    13% below category average
    Workday Learning
    -
    Ratings
    Customer health trends9.16 Ratings00 Ratings
    Engagement analytics7.06 Ratings00 Ratings
    Revenue forecasting4.44 Ratings00 Ratings
    Dashboards9.16 Ratings00 Ratings
    Learning Management
    Comparison of Learning Management features of Freshsuccess and Workday Learning
    Feature
    Freshsuccess
    -
    Ratings
    Workday Learning
    7.1
    1 Ratings
    12% below category average
    Course authoring00 Ratings6.01 Ratings
    Course catalog or library00 Ratings9.01 Ratings
    Player/Portal00 Ratings5.01 Ratings
    Learning content00 Ratings9.01 Ratings
    Mobile friendly00 Ratings3.01 Ratings
    Progress tracking & certifications00 Ratings8.01 Ratings
    Assignments00 Ratings9.01 Ratings
    Compliance management00 Ratings7.01 Ratings
    Learning administration00 Ratings7.01 Ratings
    Learning reporting & analytics00 Ratings5.01 Ratings
    Gamification00 Ratings8.01 Ratings
    Single Sign On (SSO) Enabled Learning00 Ratings9.01 Ratings
    Best Alternatives
    FreshsuccessWorkday Learning
    Small Businesses
    ClientSuccess
    Score6 out of 10
    Google Classroom
    Score8 out of 10
    Medium-sized Companies
    ChurnZero
    Score7.9 out of 10
    Schoology Learning
    Score8 out of 10
    Enterprises
    Gainsight CS
    Score8.8 out of 10
    D2L Brightspace
    Score7.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreshsuccessWorkday Learning
    Likelihood to Recommend
    6.3
    (6 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.0
    (1 ratings)
    User Testimonials
    FreshsuccessWorkday Learning
    Likelihood to Recommend
    Freshworks Inc
    Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly.
    Incentivized
    Read full review
    Workday
    Vast amount of courses that are bespoke for each role. Easy to navigate knowing what's required and the furthermore what is recommended for everyone to gain more knowledge. You can self in role into course which is helpful and easy to do. If you fail a quiz you can go back to only the incorrect answers which is more efficient
    Incentivized
    Read full review
    Pros
    Freshworks Inc
    • Love the accounts view to see all my accounts, their health and some helpful stats!
    • The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand.
    • In the account, you can link to other documentation, which is great!
    Incentivized
    Read full review
    Workday
    No answers on this topic
    Cons
    Freshworks Inc
    • Make set up more self-service. We are changing a lot of systems, and it was challenging to have to coordinate every item with Natero.
    • Automatically triggered emails based on certain usage.
    Incentivized
    Read full review
    Workday
    No answers on this topic
    Likelihood to Renew
    Freshworks Inc
    No answers on this topic
    Workday
    No brainer
    Incentivized
    Read full review
    Usability
    Freshworks Inc
    No answers on this topic
    Workday
    Workday Learning makes e-learning simple, accessible, and enjoyable for employees at every level. The platform is easy to navigate, with clear course layouts, straightforward progress tracking, and quick access to learning materials. Assignments, reminders, and certifications are all organized efficiently, helping users stay on top of training without feeling overwhelmed. The mobile-friendly design also makes learning convenient from anywhere. Overall, Workday Learning creates a smooth, user-friendly learning experience that encourages continuous development and engagement
    Incentivized
    Read full review
    Support Rating
    Freshworks Inc
    No answers on this topic
    Workday
    Via our hr department it's easy
    Incentivized
    Read full review
    Alternatives Considered
    Freshworks Inc
    I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more.
    Incentivized
    Read full review
    Workday
    Workday provides a more seamless and professional learning experience than 360Learning, especially for larger organizations managing complex training needs. Its interface feels more polished, navigation is simpler, and integration with HR systems makes tracking progress and compliance effortless. Reporting tools are clearer, learning paths are easier to manage, and the overall user experience feels more consistent. Workday Learning ultimately delivers a smoother, more efficient, and better organized platform for employees and administrators alike.
    Incentivized
    Read full review
    Return on Investment
    Freshworks Inc
    • Visibility - We can now see in one place the many dimensions of customer health
    • Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts
    • Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time
    Incentivized
    Read full review
    Workday
    No answers on this topic
    ScreenShots

    Freshsuccess Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot

    Workday Learning Screenshots

    Screenshot of a HomepageScreenshot of a Course OverviewScreenshot of Reporting and AnalyticsScreenshot of the Compliance Dashboard