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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Front

    Score9.2 out of 10
    N/AFront is a communication hub that helps businesses keep the human touch in every interaction.

    $29

    per month per user

    Quip

    Score8.4 out of 10
    N/AQuip is a collaboration tool, from Salesforce, that helps sales teams accelerate business in real-time with embedded documents, live Salesforce data, and other built-in collaboration features.

    $120

    per year per user

    Pricing
    FrontQuip
    Editions & Modules
    Starter
    $29
    per month per user
    Growth
    $79
    per month per user
    Scale
    $99
    per month (billed annually) per user
    Premier
    $229
    per month (billed annually) per seat (50 seat minimum)
    Enterprise
    $25
    per user per month
    Starter
    $120
    per year per user
    Plus
    $300
    per year per user
    Advanced
    $1,200
    per year per user
    Offerings
    Pricing Offerings
    FrontQuip
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount for annual pricing on Starter and Growth plans. Scale and Premier plans are annual price only.All editions include unlimited personal documents and folders and a custom subdomain. Paid versions include unlimited document revision history, message archive and group sharing.
    More Pricing Information
    Features
    FrontQuip
    Incident and problem management
    Comparison of Incident and problem management features of Front and Quip
    Feature
    Front
    7.6
    6 Ratings
    7% below category average
    Quip
    -
    Ratings
    Organize and prioritize service tickets8.26 Ratings00 Ratings
    Subscription-based notifications6.74 Ratings00 Ratings
    Ticket creation and submission7.74 Ratings00 Ratings
    Ticket response7.74 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Front and Quip
    Feature
    Front
    7.0
    6 Ratings
    13% below category average
    Quip
    -
    Ratings
    External knowledge base7.06 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Front and Quip
    Feature
    Front
    8.8
    4 Ratings
    9% above category average
    Quip
    -
    Ratings
    Customer portal8.33 Ratings00 Ratings
    Social integration9.43 Ratings00 Ratings
    Email support9.24 Ratings00 Ratings
    Help Desk CRM integration8.42 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of Front and Quip
    Feature
    Front
    -
    Ratings
    Quip
    8.2
    37 Ratings
    6% above category average
    Task Management00 Ratings8.635 Ratings
    Gantt Charts00 Ratings8.221 Ratings
    Scheduling00 Ratings7.624 Ratings
    Workflow Automation00 Ratings7.822 Ratings
    Mobile Access00 Ratings7.832 Ratings
    Search00 Ratings9.434 Ratings
    Visual planning tools00 Ratings8.227 Ratings
    Communication
    Comparison of Communication features of Front and Quip
    Feature
    Front
    -
    Ratings
    Quip
    7.8
    37 Ratings
    2% below category average
    Chat00 Ratings7.636 Ratings
    Notifications00 Ratings8.635 Ratings
    Discussions00 Ratings8.636 Ratings
    Surveys00 Ratings7.221 Ratings
    Internal knowledgebase00 Ratings9.426 Ratings
    Integrates with GoToMeeting00 Ratings6.110 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings6.112 Ratings
    Integrates with Outlook00 Ratings9.011 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Front and Quip
    Feature
    Front
    -
    Ratings
    Quip
    7.9
    37 Ratings
    2% below category average
    Versioning00 Ratings7.827 Ratings
    Video files00 Ratings7.220 Ratings
    Audio files00 Ratings7.818 Ratings
    Document collaboration00 Ratings9.437 Ratings
    Access control00 Ratings8.232 Ratings
    Advanced security features00 Ratings8.221 Ratings
    Integrates with Google Drive00 Ratings6.116 Ratings
    Device sync00 Ratings8.627 Ratings
    Best Alternatives
    FrontQuip
    Small Businesses
    Help Scout
    Score9.3 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Kustomer
    Score8.7 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FrontQuip
    Likelihood to Recommend
    9.1
    (35 ratings)
    8.9
    (38 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.4
    (9 ratings)
    8.8
    (4 ratings)
    Support Rating
    9.8
    (5 ratings)
    9.1
    (4 ratings)
    User Testimonials
    FrontQuip
    Likelihood to Recommend
    Front
    I think Front is very useful for every company with multiple teams working together on different emails from clients. Not so useful if a lot of different teams need to work on a request at the same time, because when an email is sitting in multiple shared inboxes things can get messy. Also would not recommend for teams that work is individualized, as team work is the main point of Front.
    Incentivized
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    Salesforce
    I think collaboration is probably the best use case for it allows really good drafts of documents. I think it's really good use case if you want to go track edits to documents as well. It's probably not really good for versioning control, but it's definitely, it's very, very lightweight and so you can use it on a mobile device, you can use it in any web browser. So it's very easy to use, very easily accessible. I probably wouldn't use it from a spreadsheet perspective. Well I think some of the primary functions of data sheets are there. It doesn't have some of the more complex formulas that you would typically get from Excel or something like that
    Incentivized
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    Pros
    Front
    • Even if you are just trying to compose a single email, Front gives a smart system that has options such [as] organized templates, tags, alerts, [and] changing your outbound dpt email.
    • Tasks- with Front you will not miss any interaction. When you are required to get assistance from a coworker, you only need to mention him/her and that notification will appear automatically in their inboxes.
    • Smart Notifications- sometimes we are just overwhelmed about the several notifications on our devices that we tend to miss some of them, but Front offers a new way to notify every email, discussion, mentioning, or tag that you really would not want to miss.
    Incentivized
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    Salesforce
    • We use it as an effective way of collaboration between teams.
    • It can be used as an online spreadsheet.
    • It helps in accessing the data by multiple teams hassle-free.
    • Can customize the action like editing or locking the spreadsheet to the other users based on the business need.
    Incentivized
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    Cons
    Front
    • Their integration to Salesforce is lacking. As the owner of our productivity tools and how they are used, I have very little control over what things to enforce, or even change what objects are available. For example, we don't use Cases in Salesforce but with the Salesforce integration the Cases object shows up. There's no need to have that there. I've heard there is a roadmap improvement forthcoming.
    • One of our uses is for our sales development reps to prospect with visitors. Because of the high volume of inquiries it's difficult for our reps to efficiently manage all their follow ups. It would be nice if we could run a "scheduled campaign" where a predesigned cadence of email follow ups can be sent automatically. To be clear, they do have a scheduling capability, but it just can't be used as a prebuilt option.
    • Integrations to other systems require you have a user account to those systems. We have SSO and therefore we don't always have a user account. For example, out integration to Jira uses SSO so we don't each have individual Jira logins. This is an outage for us.
    Incentivized
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    Salesforce
    • When using Quip Desktop, it can be slow to update with content from other users
    • I think it would be cool to have a PDF proofing system integrated into Quip. Once copy has gone to design, we are basically done using Quip - I'd like to bring that all together within Quip
    • Multi -select and group export of documents would be helpful
    Incentivized
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    Likelihood to Renew
    Front
    We are very happy with Front and don't anticipate changing
    Incentivized
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    Salesforce
    No answers on this topic
    Usability
    Front
    It's very easy to understand and use by new customer support agents as well. Be it a technology, product, or marketing person, we have trained most of the company folks to read and respond to customer conversations in their free time with the help of the Front app. It is also easy to set up for an admin and manage his/her team with communication rules.
    Incentivized
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    Salesforce
    It is the best collaboration tool in my company. Through it, the organization has achieved better connectivity and efficiency in its communication. Primarily, the docs feature of this software is the most utilized in the company. Slowly, dash-boarding and project management features have also been utilized. Generally, it is the best tool, very easy and fairly streamlined
    Incentivized
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    Support Rating
    Front
    The support is good, and it's definitely prompt, but still lags when it comes to technical requirements, as I guess they are slow in developing newer features fast. So no complaints in terms of responsiveness, but yeah, at times it's not very helpful when you need certain features or are blocked on things which can't be unblocked.
    Incentivized
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    Salesforce
    I have never used Quip's support. To be fair, we hired someone who used to work for Quip before working at our company, and he implemented it and pushed it with the team. He was very biased toward the product, and yes it was better than Google Drive, but by how much?
    Incentivized
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    Alternatives Considered
    Front
    This is something I am not familiar but it seems like it is [available] in Gmail. Thus I cannot give any feedback about it. What I am sure about is Front works for our team and I see Zoom using the service in the Customer Success Organization in a long run.
    Incentivized
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    Salesforce
    Google Drive is an obvious choice for a collaboration suite, but it still has this old-fashioned Windows 95 feel to it, with the standard file system hierarchy and spread-sheet like lists of files. Quip has a fresh take on the user interface, and the comments and discussion on a given file or line within a file seems more integrated and seamless, rather than a bunch of boxes out in the margin away from where you're actually reading and working. Having everything just to the left of a list or paragraph makes it easier to focus and maintain context while you're working or discussing a certain point.
    Incentivized
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    Return on Investment
    Front
    • Saved our executive team considerable amount of time chasing support questions through different channels.
    • Gave our team clear accountability for who was lead on a support issue and how to escalate.
    • Customer regularly say our support is the best in the industry.
    Incentivized
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    Salesforce
    • It is a tool that allows work teams to move forward in a centralized way and meet their objectives as efficiently as possible; this has allowed us to meet our customers and brought more work to the organization, therefore more revenue; I would say that the ROI was fast enough, as expected.
    Read full review
    ScreenShots

    Front Screenshots

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    Quip Screenshots

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