FrontStream Panorama vs. Blackbaud TeamRaiser

Given the experience I have had this year, I couldn't recommend any part of their service. The product doesn't function as advertised and they don't communicate with customers to let them know what they are doing to fix it. It is a level of service that is completely unacceptable on every level.

TeamRaiser is well suited for peer-to-peer fundraising activities, such as large pledge-based events like walks and runs or DIY fundraisers of many different types.

• FrontStream Panorama allows you to customize a larger portion of your pages that you design if you have experience with HTML and coding.
• FrontStream Panorama allows you to integrate their other platforms, such as bidding for good, which is for auction items, and connect those to their ticket registration software.
• FrontStream Panorama allows you to pull reports and customize and save reports you might use often.

Incentivized

• Offers the ability to really customize a campaign on TeamRaiser.
• Provides milestones/badges that can be earned for participants.
• Provides custom pages that can be easily linked to a campaign.
• Gives the ability to send coaching emails to participants and for participants to send emails through the TeamRaiser system.
• Has a big support community.

Incentivized

• Looks dated in my opinion.

Incentivized

• Too many options so it can be hard to navigate.
• Requires a deeper HTML understanding to really get the most out of it.
• Would be better if the interface was similar to other original Blackbaud products.

Continued use will ensure an ongoing increase in this type of revenue and provides an alternative way of raising funds for our supporters.

It can be overly complex and requires a deeper HTML understanding than most outside of IT have.

They do not seem to care about the problems of their customers. They do not return phone calls. They do not provide the updates on their support page that they promised. They have had two weeks to repair the basic functionality of their system and they have been unable to do so. This is a complete failure as far as I am concerned.

Great and easy to access to get support to resolve issues immediately.

Having a better understanding of product and objectives prior to implementation would lead to more success.

We switched from Classy.org to FrontStream Panorama and then back to Classy.org. But, originally what intrigued us about FrontStream Panorama was the ability to customize our fundraising pages. Visual design is so important to storytelling and to raising revenue and it seemed like a real opportunity for us to create beautiful campaigns that raised more money. They were also slightly less expensive than competitors.

Incentivized

While everydayheroPro and CrowdRise are easy to set up, already mobile friendly, have great interfaces, and are customizable, they lack some base capabilities that come with TeamRaiser, such as the ability to control the donation form, email capability, database syncing, badges/milestones, and custom pages. The everydayheroPro system has great potential, and we use it for our smaller DIY campaigns, but its support knowledge bank and customization is still so limited and can be frustrating to use because of it.

Incentivized

• Saves staff time
• Increases donor participation

Incentivized

• Introduced our constituents to DIY fundraising.
• Provided another revenue stream that provides nearly $100,000 extra a year.
• Gets our constituents involved in the cause in another way.
• We've found a niche by using TeamRaiser in companies.
• Has provided more donor interaction for lower-tier giving groups that might otherwise receive little communication and stewardship from us.
• Seen returning participants raise more money year-after-year.

Incentivized