Fullbay is cloud-based shop management software built specifically for heavy duty repair shops, from the company of the same name in Phoenix, that supports invoicing, electronic work authorization, parts management, and includes a customer portal.
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SAP Transportation Management
Score9.6 out of 10
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The SAP Transportation Management application integrates fleet and logistics management throughout the user's network, to help reduce transportation complexity. The solution offers on-premise and cloud deployment, transportation and demand planning, interactive freight tendering, and a collaboration portal.
Fullbay has been a game changer for our organization. The the ability to sent approval amount for each service order, causing a red flag if the total goes over that amount and requires you to contact customer for re-approval. Using the customer portal allows the customer to monitor repairs and to also book in a unit for repairs, allowing for fewer phone calls inquiring on status of unit.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In situation such as optimum shipping point given the network complexity, it suggests the best lane to select for the load to transport and its mode, the scope of the less appropriate is visualization with better 3D load plan images to improve user experience to plan with load routes with efficacy
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Fullbay provides communication between departments exceptionally well. Each Department can tell what the other department is doing or needs to do. The flow of the communication is very natural too.
Fullbay's technical support is top-notch. I have had several instances where I didn't either understand something or couldn't figure out how I needed to accomplish a certain task. I would search their extensive knowledge base which is well laid out. If I couldn't find my answer there, I would just give them a ring. There readily available phone support either had the knowledge on hand or was willing to find out.
The work flow that Fullbay provides is very natural. We struggled as a shop of 4 techs to find organization & efficiency. Once we started using Fullbay, we found that paperwork became very minimal. We also understood some organizational processes that we had needed were missing. It forced us to start rethinking how our shop was laid out and how we did things. As changes were implemented because of the process FullBay used, we found ourselves becoming more efficient which in turn led to us hiring more techs to turn out more work using the same amount of office personal.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The notification feature inside Fullbay is about the only thing I would say needs improving. There is not an option to set up a text or email notification if a customer leaves a note on a service order. You have to watch the notification area. If you don't look at it regularly you could miss a note from the customer. Not a pitfall, but something that could use improving.
Planning and execution area for carriers is not covered fully. It has scenarious covered, but its mainly manual and not suited for high volumes and loads
Intermodal transportation management - absent or inefficient
Trailer swap functionality is like 10 steps process, which is highly manually consuming and is not efficient for company operating >5000 trucks and trailers
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
SAP TM delivers strong value in planning, cost control, and system integration. While complex and sometimes heavy to maintain, its long-term benefits and alignment with SAP’s digital logistics roadmap make renewal very likely.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Fullbay is very user friendly, well organized and intuitive. New users have caught on with only a few hours training. Techs are able to navigate thru there service orders with ease, even without a computer background.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Overall rating is 8 as it is easy to use and navigate, creates purchase requisites and order with less complexity, no complex and analytical training required which helps to onboard the person easily on this software, even if have problem you figure it out by your own by simply searching on net or SAP customer support
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Fullbay support is excellent. Front end training was well presented and organized well. As we started using Fullbay support was a phone call or email away. Once training was completed the support team was ready to help with any challenges. If we found a glitch or issue using the program, one email and someone was on it to fix our issues.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It allows to integrate an e2e flow from business process to finance and people management, which in logistic business are the resources for logistic execution. Analytics are obviously allows us to analyze the metrics and make data driven decisions.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Our shop had 4 tech producing 100 ttl hours / week. After implementing and understanding how to use Fullbay, we have been able to increase those numbers to 7 techs producing 250 ttl hours / week. All the while we are still using the same amount of office personal.
Enables movement of code changes through the landscape seamlessly
We have a busy shop and it doesn't matter if a project with 1000+ changes or 100 changes, the system handles it very well. The business is happy that we can move all these changes at one go
One feature would be to identify if the changes are to some core objects in the system then take an automatic backup or at least give that option.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
