Gainsight CS vs. Knexus Platform
Gainsight CS vs. Knexus Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month | |
Knexus Platform | Enterprise companies (1,001+ employees) | Knexus is an AI decision making engine that delivers hyper-relevant content experiences to customers in owned digital channels plus colleagues in sales & account management, at scale & speed. It matches content (marketing, social & product) with customer data, delivering best content in real time to help customers make decisions. According to the vendor, Knexus increases conversion, loyalty and sales. Knexus works together with brands like AXA, BlackRock, BNY Mellon, GSK, Hilton Hotels, Office… | N/A |
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Gainsight CS | Knexus Platform | |
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Top Pros | No answers on this topic | |
Top Cons |
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Customer Success Management |
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CSM Reporting & Analytics |
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Gainsight CS | Knexus Platform | |
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Small Businesses | Intercom Score 8.7 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gainsight CS | Knexus Platform | |
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Likelihood to Recommend | 8.5 (223 ratings) | - (0 ratings) |
Likelihood to Renew | 6.8 (14 ratings) | - (0 ratings) |
Usability | 8.2 (24 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (134 ratings) | - (0 ratings) |
Online Training | 5.5 (2 ratings) | - (0 ratings) |
Implementation Rating | 6.3 (6 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 7.3 (1 ratings) | - (0 ratings) |
Vendor post-sale | 6.4 (1 ratings) | - (0 ratings) |
Gainsight CS | Knexus Platform | |
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Likelihood to Recommend | Gainsight | Knexus Group Limited No answers on this topic |
Pros | Gainsight | Knexus Group Limited No answers on this topic |
Cons | Gainsight | Knexus Group Limited No answers on this topic |
Likelihood to Renew | Gainsight | Knexus Group Limited No answers on this topic |
Usability | Gainsight | Knexus Group Limited No answers on this topic |
Performance | Gainsight | Knexus Group Limited No answers on this topic |
Support Rating | Gainsight | Knexus Group Limited No answers on this topic |
Online Training | Gainsight | Knexus Group Limited No answers on this topic |
Implementation Rating | Gainsight | Knexus Group Limited No answers on this topic |
Alternatives Considered | Gainsight | Knexus Group Limited No answers on this topic |
Return on Investment | Gainsight | Knexus Group Limited No answers on this topic |
ScreenShots | Gainsight CS Screenshots | Knexus Platform Screenshots |