Likelihood to Recommend Their customer service is top notch and as a whole I don't like customer service departments, but they listen to you and help you with your problem, this includes telephone service and email. Their email and telephone number is listed on every page of their website, unlike other companies that try and hide this information. They will train your company to use the system and your users, and the system can be used on any internet capable device such as computer, tablet, or phone. Subcontractors can fill out the invoice by percentage complete and/or actual dollar amounts, and they can easily upload photos or other documentation needed to complete the invoice. If you need to have document(s) notarized you can use your own service or GCPay has a service that will notarize the document(s) for you for a fee. Finally, you control the level of reviewers you want for your company and situation. We have some items that have 2 reviewers and others that only have 1 reviewer. Overall, we are very happy with this system and number of hours we save every week verses having to manually enter all of our subcontractor invoices
Read full review Sage 100 does what it needs to do for construction project job costing, and we additionally use it to enter payroll. That process is a bit cumbersome, time consuming with the # of employees we have. If the employee timecard was a lot simpler it would speed up the weekly payroll data entry process. As far as on the financial side, no complaints. Our controller seems to be happy with the system. He originally recommended we use it to more of its capacity earlier this year
Read full review Pros Customer Service to us and our subcontractors is top rated! Ease of entering the SOV and invoices by the subcontractor Constantly listening to possible improvements and implementing lots of these suggestions. Can implement multiple levels of reviews of invoices and/or waivers Read full review Sage integrates very well with our field time tracking software called Exaktime. We import the start/end time card data that includes job costs directly to the PR module which greatly reduces the time it takes to process payroll. Sage 100 C payroll calculations and WC/GL overhead calculations are easy to use and understand. The WC/GL overhead calculations are posted to project costs in real-time allowing for accurate total cost reporting of the project. Read full review Cons When waivers have been completed by the subcontractor, but have not been reviewed by the GC yet, I wish the OW tag would stay up until the waiver was either reviewed and approved or rejected. (OW stands for outstanding waiver) That the GC had the option to update the amount paid to the supplier. Right now if the unconditional lien waiver is received and is a different amount the only way to update this is sending GCPay an email. We don't do this and would love this as an option, so the tier vendor spreadsheet was accurate. Read full review Making time and material billings easier by complying with my proposal requirements. Reducing the cost of support, since I hardly use it. I don't like the reviews since we do a lot of small projects along with some big ones. Billings or invoices from vendors that have the same amount always trigger a question. Therefore I don't do the reviews anymore. It's so much nothing. Read full review Likelihood to Renew The cost of Sage 100 Contractor software is relatively inexpensive compared to some higher-priced options like Foundation and Microsoft Dynamics GP. But more importantly, the cost of implementing new software is costly. Implementation costs include testing and training. There are also risks involved with switching software such as missing data after conversion. Plus, there are always some unknown downsides to switching that are not apparent until the switch is made such as perceived capabilities that really don't exist. For these reasons, we will likely stay with Sage 100 Contractor for a long time. If we grow (say double) in size, we would consider other options.
Read full review Support Rating If we ever have issues with Sage 100, the live chat is an awesome tool. However, most of our live chat inquiries are not because of the issues we have, but more for us to better understand how we are supposed to use the software. Sometimes we ask ourselves "what if we" and if we need guidance, the live chat will provide us with the answers or resources to figure out what we need. They always follow up to ensure the problems we encounter have been fixed. If our issue is an indicator of an upgrade that could be made, Sage 100 C offers a way to submit the idea for review and improvement of the software.
Read full review Alternatives Considered We liked what they had to offer and didn't look at other programs.
Read full review We are currently looking at
Vista as a replacement Sage 100. The estimating features appear to be exactly what our department is looking for and the accounting staff is very pleased as well. We brought in
Procore about a year ago and are very happy with it. The field staff is really warming up to it and the RFI and other communication is top notch.
Read full review Return on Investment The number of hours we save by not having to manually enter paper/email copies of invoices from subcontractors The number of errors saved by not completing invoices manually. The easy of reviewing the tier vendor report to see how balanced a subcontractor is with paying their suppliers/sub-subcontractors Read full review It has cut down on accounting personnel and made the cost more effective in that department. It allows for more company wide visibility on all jobs. Read full review ScreenShots