Genbook vs. MemberVault

I never had to reach out for any help with the system, there was really good information on how to use Genbook. Any time a new feature was out, the how-to video was right there with it. I hate that Genbook merged with Booksy, I've had nothing but issues with Booksy, There's no customer service at all, on any forms of communication if you need help with Booksy.

I recommend it for those who are maybe 1-2 employees in their business--in other words, people just starting online with their business. It's priced right, so you can still make money with few sales. Plus, the ongoing support really helps you understand how to navigate the platform. It probably wouldn't be as great for someone who has thousands of people taking a course or someone who can afford a platform like Kajabi, where you can have everything right there. Because it doesn't host everything you need, it is for the frugally minded or smaller clientele biz owner.

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• Manufactured time for my more essential job duties as owner
• It requires a credit card for all scheduling. Takes away the whole ask awkwardness.
• Sifts out the not so serious purveyors of massage and keeps those that are.
• Provides gift certificate purchase in increments or whole amounts. Saves me time.

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• They have great customer support.
• They are priced in a reasonable way for even small business owners.
• You can display all of your products on one page.
• They have weekly support through Zoom meetings.

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• The end user’s (the customer's online booking view) is cumbersome and not very appealing in appearance.
• Email to your book of business via Genbook is missing.

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• I do wish you could host video right on the platform. You can't now but have to use other video sites.
• I wish you could tailor the domain to reflect back to a page on your website.
• I like the marketplace page but wish you could design it a little bit differently.
• It's hard for people to cancel a subscription on their own.

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Genbook is an amazing online platform and easy to use and work with on the go.

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Always friendly and quick to respond.

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amazing work

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AcuBase Pro is my practice management software. The only overlap for me is that they both function as customer databases. I would love to see integration between the software in the calendars.

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Both Teachable and Kajabi are much higher priced. I feel like the look of Teachable is no better than MemberVault, and so I wouldn't want to pay more for that platform. Kajabi is much more aesthetically pleasing in how it looks and all you can do, but the price is at least 3-4 times more per month. I also wanted a platform that would let me have few people, and they let me start on a free plan initially. The others did not.

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• Save me money. I do not need to hire a receptionist. People book directly online often without ever speaking with me.
• People can book at all hours of day or night.

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• Since starting with MemberVault 4 years ago, I went from 0 customers to 850 clients, with about 220 paying customers.
• I've grown my mailing list by about 1000 by using this platform.
• I wish they worked with all email providers because I have to pay more for Zapier. This hurts my sales profit.
• Their plan to grandfather us into the price we originally paid helps me save money each year as I add more products.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info