Genesys Cloud CX vs. Lumen Unified Communications & Collaboration
Genesys Cloud CX vs. Lumen Unified Communications & Collaboration
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Lumen Unified Communications & Collaboration | N/A | Lumen Unified Communications and Collaboration (UC&C) (formerly CenturyLink) combine adaptive networking with a portfolio of technologies on a secure global network with end-to-end support. The UC&C portfolio includes cloud, hosted, and fully managed services built on best-in-class applications that can be sold, provisioned, and managed as a solution, wrapped with a customer success practice. Lumen UC&C Solutions: • Cisco WebEx delivered by Lumen - online meetings with integrated… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Lumen Unified Communications & Collaboration | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Lumen Unified Communications & Collaboration | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Nextiva Business Phone Service Score 9.1 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Nextiva Business Phone Service Score 9.1 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Lumen Unified Communications & Collaboration | |
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Likelihood to Recommend | 8.6 (408 ratings) | 7.0 (1 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.2 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.4 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.4 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Lumen Unified Communications & Collaboration | |
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Likelihood to Recommend | Genesys | Lumen Technologies (formerly CenturyLink) |
Pros | Genesys | Lumen Technologies (formerly CenturyLink) |
Cons | Genesys | Lumen Technologies (formerly CenturyLink) |
Likelihood to Renew | Genesys | Lumen Technologies (formerly CenturyLink) No answers on this topic |
Usability | Genesys | Lumen Technologies (formerly CenturyLink) No answers on this topic |
Reliability and Availability | Genesys | Lumen Technologies (formerly CenturyLink) No answers on this topic |
Performance | Genesys | Lumen Technologies (formerly CenturyLink) No answers on this topic |
Support Rating | Genesys | Lumen Technologies (formerly CenturyLink) No answers on this topic |
In-Person Training | Genesys | Lumen Technologies (formerly CenturyLink) No answers on this topic |
Online Training | Genesys | Lumen Technologies (formerly CenturyLink) No answers on this topic |
Implementation Rating | Genesys | Lumen Technologies (formerly CenturyLink) No answers on this topic |
Alternatives Considered | Genesys | Lumen Technologies (formerly CenturyLink) |
Contract Terms and Pricing Model | Genesys | Lumen Technologies (formerly CenturyLink) No answers on this topic |
Scalability | Genesys | Lumen Technologies (formerly CenturyLink) No answers on this topic |
Professional Services | Genesys | Lumen Technologies (formerly CenturyLink) No answers on this topic |
Return on Investment | Genesys | Lumen Technologies (formerly CenturyLink) |
ScreenShots | Genesys Cloud CX Screenshots |