Genesys Cloud CX vs. Nextiva Customer Experience
Genesys Cloud CX vs. Nextiva Customer Experience
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Nextiva Customer Experience | N/A | Nextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Nextiva Customer Experience | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Nextiva Customer Experience | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Nextiva Customer Experience | |
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Likelihood to Recommend | 8.6 (412 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.1 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Nextiva Customer Experience | |
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Likelihood to Recommend | Genesys | Nextiva |
Pros | Genesys | Nextiva No answers on this topic |
Cons | Genesys | Nextiva No answers on this topic |
Likelihood to Renew | Genesys | Nextiva No answers on this topic |
Usability | Genesys | Nextiva No answers on this topic |
Reliability and Availability | Genesys | Nextiva No answers on this topic |
Performance | Genesys | Nextiva No answers on this topic |
Support Rating | Genesys | Nextiva No answers on this topic |
In-Person Training | Genesys | Nextiva No answers on this topic |
Online Training | Genesys | Nextiva No answers on this topic |
Implementation Rating | Genesys | Nextiva No answers on this topic |
Alternatives Considered | Genesys | Nextiva |
Contract Terms and Pricing Model | Genesys | Nextiva No answers on this topic |
Scalability | Genesys | Nextiva No answers on this topic |
Professional Services | Genesys | Nextiva No answers on this topic |
Return on Investment | Genesys | Nextiva No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |