Genesys Cloud CX vs. nGAGEMENT
Genesys Cloud CX vs. nGAGEMENT
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
nGAGEMENT | Enterprise companies (1,001+ employees) | nGAGEMENT by nGUVU uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. The vendor says their software motivates agents to achieve their objectives by immersing them in a fun game-like environment. According to the vendor, the result is higher agent engagement, productivity, and satisfaction (and customer satisfaction by extension), as well as improved contact center agent recruitment, lower turnover,… | N/A |
Genesys Cloud CX | nGAGEMENT | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | nGAGEMENT | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | nGAGEMENT | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | nGAGEMENT | |
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Likelihood to Recommend | 8.6 (407 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.2 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.4 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.4 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | nGAGEMENT | |
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Likelihood to Recommend | Genesys | nGUVU No answers on this topic |
Pros | Genesys | nGUVU No answers on this topic |
Cons | Genesys | nGUVU No answers on this topic |
Likelihood to Renew | Genesys | nGUVU No answers on this topic |
Usability | Genesys | nGUVU No answers on this topic |
Reliability and Availability | Genesys | nGUVU No answers on this topic |
Performance | Genesys | nGUVU No answers on this topic |
Support Rating | Genesys | nGUVU No answers on this topic |
In-Person Training | Genesys | nGUVU No answers on this topic |
Online Training | Genesys | nGUVU No answers on this topic |
Implementation Rating | Genesys | nGUVU No answers on this topic |
Alternatives Considered | Genesys | nGUVU No answers on this topic |
Contract Terms and Pricing Model | Genesys | nGUVU No answers on this topic |
Scalability | Genesys | nGUVU No answers on this topic |
Professional Services | Genesys | nGUVU No answers on this topic |
Return on Investment | Genesys | nGUVU No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots | nGAGEMENT Screenshots |