Genesys Multicloud CX (discontinued) vs. Loop Returns
Genesys Multicloud CX (discontinued) vs. Loop Returns
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
Loop Returns | N/A | Loop Returns, headquartered in Columbus, Ohio, offers post-purchase experience software to support ecommerce merchants, which features tools to turn returns into exchanges, support reverse logistics, create custom return policies with workflows, or allow customers to keep items that cannot be restocked or resold. | N/A |
Genesys Multicloud CX (discontinued) | Loop Returns | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | Loop Returns | |
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Top Pros | No answers on this topic | |
Top Cons |
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Genesys Multicloud CX (discontinued) | Loop Returns | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | Loop Returns | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | Loop Returns | |
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Likelihood to Recommend | 7.7 (147 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.0 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | Loop Returns | |
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Likelihood to Recommend | Discontinued Products | Loop Returns |
Pros | Discontinued Products | Loop Returns |
Cons | Discontinued Products | Loop Returns |
Likelihood to Renew | Discontinued Products | Loop Returns No answers on this topic |
Usability | Discontinued Products | Loop Returns No answers on this topic |
Reliability and Availability | Discontinued Products | Loop Returns No answers on this topic |
Performance | Discontinued Products | Loop Returns No answers on this topic |
Support Rating | Discontinued Products | Loop Returns No answers on this topic |
In-Person Training | Discontinued Products | Loop Returns No answers on this topic |
Online Training | Discontinued Products | Loop Returns No answers on this topic |
Implementation Rating | Discontinued Products | Loop Returns No answers on this topic |
Alternatives Considered | Discontinued Products | Loop Returns |
Scalability | Discontinued Products | Loop Returns No answers on this topic |
Return on Investment | Discontinued Products | Loop Returns |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |