Genesys PureConnect (discontinued) vs. StringeeX
Genesys PureConnect (discontinued) vs. StringeeX
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Genesys PureConnect (discontinued) | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A | |
StringeeX | Small Businesses (1-50 employees) | StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden… | N/A |
Genesys PureConnect (discontinued) | StringeeX | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys PureConnect (discontinued) | StringeeX | |
---|---|---|
Top Pros |
|
|
Top Cons |
|
|
Genesys PureConnect (discontinued) | StringeeX | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Genesys PureConnect (discontinued) | StringeeX | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys PureConnect (discontinued) | StringeeX | |
---|---|---|
Likelihood to Recommend | 5.3 (116 ratings) | 8.0 (2 ratings) |
Likelihood to Renew | 8.6 (12 ratings) | - (0 ratings) |
Usability | 7.3 (12 ratings) | - (0 ratings) |
Availability | 9.1 (3 ratings) | - (0 ratings) |
Performance | 8.8 (3 ratings) | - (0 ratings) |
Support Rating | 4.0 (12 ratings) | 7.3 (1 ratings) |
In-Person Training | 8.2 (4 ratings) | - (0 ratings) |
Online Training | 8.3 (3 ratings) | - (0 ratings) |
Implementation Rating | 6.1 (7 ratings) | - (0 ratings) |
Configurability | 9.0 (2 ratings) | - (0 ratings) |
Ease of integration | 8.1 (2 ratings) | - (0 ratings) |
Product Scalability | 8.2 (3 ratings) | - (0 ratings) |
Vendor post-sale | 8.8 (3 ratings) | - (0 ratings) |
Vendor pre-sale | 8.8 (3 ratings) | - (0 ratings) |
Genesys PureConnect (discontinued) | StringeeX | |
---|---|---|
Likelihood to Recommend | Discontinued Products | StringeeX |
Pros | Discontinued Products | StringeeX |
Cons | Discontinued Products | StringeeX |
Likelihood to Renew | Discontinued Products | StringeeX No answers on this topic |
Usability | Discontinued Products | StringeeX No answers on this topic |
Reliability and Availability | Discontinued Products | StringeeX No answers on this topic |
Performance | Discontinued Products | StringeeX No answers on this topic |
Support Rating | Discontinued Products | StringeeX |
In-Person Training | Discontinued Products | StringeeX No answers on this topic |
Online Training | Discontinued Products | StringeeX No answers on this topic |
Implementation Rating | Discontinued Products | StringeeX No answers on this topic |
Alternatives Considered | Discontinued Products | StringeeX |
Scalability | Discontinued Products | StringeeX No answers on this topic |
Return on Investment | Discontinued Products | StringeeX |
ScreenShots | Genesys PureConnect (discontinued) Screenshots | StringeeX Screenshots |