Likelihood to Recommend
It’s helpful in engaging employees with their performance management and it boosts performance with gamification. This helps in production productivity as employees try to get more badges by competing with each other
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Having used some of the competitor's tools over the year I would say that SauceLabs provides a lot of value for money if you plan to run long sets of tests with high frequencies. Paying for a single slot means you can run tests whenever you want without creeping costs but it does make running tests in parallel require an extra slot. Currently, our test suite takes over three hours to run and at the moment it is cost prohibitive to purchase an extra slot. However, having access to live testing and integration with Appium is great.
Read full review Pros Employee's engagement with recognition. Performance management Gamification environment Employee satisfaction Enhance productivity in development Read full review Provides a comprehensive selection of browser and platform versions for test automation and CI/CD pipeline support Provides a rich selection of browser/platform availability for customer issue reproduction Provides a comprehensive set of virtual mobile device configurations for automation and availability Sauce Labs' SaaS and self service tools work and perform well Read full review Cons Currently, its not available for small sized teams or companies. More features and an attractive design. Production support Read full review I've had four changes in account managers over the past couple of years. They ranged from super experienced/advocate to some that seems relatively junior/a bit removed. I understand this happens but clarity on what I can expect with these partnerships would be valuable. What I've gotten in the end has varied dramatically. Read full review Likelihood to Renew
As we currently know, there's nothing on the market with a big feature set like saucelabs at their current price point. Along with the business not having to learn a whole new tool to use again and the ability to refresh our private devices and the continuously growing number of public devices available and features.
Read full review Usability
Best usage in motivating systems that provide gamification tools to boost fun and productivity of IT development.
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It is an incredibly easy service to use for what its primary intention is. The only reason a point is deducted is because more feature enrichment can be done around the Sauce Connect Proxy utility and the
Sauce OnDemand plugin. User Account administration also needs more work, such as the addition of user groups, rather than a simple hierarchy of users.
Read full review Reliability and Availability
Yes, Sauce labs is always there, and it is easy to troubleshoot when you are having any connectivity issue, they always keep you informed when they plan to perform any type of maintenance window on their side in advance, so you can plan and will not affect your current work. I do not recall any outage.
Read full review Performance
The time where they acquired TestObject and were trying to integrate their services would probably be the most annoying time. Annoying as features were in two separate places (websites) for example. But since the introduction of their unified platform, we haven't run into any issues as of yet and we've used them for at least 5-6 years now.
Read full review Support Rating
Best designed for medium to large companies with IT development teams using tools in the cloud, it provides gamification tools to boost performance at work.
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The people here are just so friendly and personable. For instance, Tristan Lombard answered every single email with a very cheery tone and not only did he diagnose my issue, he also made sure to ask how my day was going. Keep it up
Read full review Implementation Rating
I am not sure if it's my company that makes getting Sauce Labs integrated into the team difficult or is it Sauce Labs. The process for getting Sauce Labs for a project is quite a tedious process and the information for using Sauce Labs initially is quite lacking. There is little support for getting started
Read full review Alternatives Considered
GetBadges provides most features such as goal management, negative feedback management, and performance management with good gamification features.
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We have also tested out Browser Stack, which at the time was more geared towards manual testing. Although it appeared to support more mobile devices/browsers, we also wanted something that can plugin in easily with our existing Selenium test scripts. Sauce Labs was definitely more geared towards our goals at the moment which were to automation functional/regression testing and build it into our release pipeline.
Read full review Scalability
With private devices, you have full reign over usage of them, so no complaints there. Public devices are available if no one else is using it, which is understandable. Browser VMs are based on number of open sessions and Saucelabs give you a certain number depending on what you need. If you need more, then you pay for more. It is as simple as that. You need more devices, then you can pay for more private ones too. A workaround for public devices is to pick the first available one and not be too picky, that's if you are able to of course.
Read full review Return on Investment Employee engagement Performance management Leaderboards/activity tracking Read full review Eh... Negligible? Being on AWS West makes it quite a few hops for us, so the process times out every now and again. That is frustrating. I can't really speak to the dollars, as I am not privy to the information. Read full review ScreenShots