What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
204 Ratings

Sauce Labs

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
204 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Likelihood to Recommend

Sauce Labs

Their customer support team is very professional and prompt to answer the questions you have while using their product, and the on-boarding process is very smooth. But their feature release sometimes broke our automation scripts, though the scripts were passing in our local machine.
Yao Di profile photo

Pros

Sauce Labs

  • Applications behind a firewall can be easily tested using the sauce tunnel. This helps us not expose our applications to public for testing on a cloud platform
  • Platform versions are frequently updated and can be configured easily using desired capabilities.
  • Debugging becomes easy as you could watch a replay of the test or debug using command tool or even get the selenium logs.
Anvesh Malhotra profile photo

Cons

Sauce Labs

  • Integrate with QASymphony for test management.
  • Use extended debugging tool at run time instead of uploading metadata for test run
  • Increase test speed by reducing OS startup
Anvesh Malhotra profile photo

Likelihood to Renew

Sauce Labs

Sauce Labs 8.4
Based on 13 answers
Sauce Labs has become an integral part of our entire continuous delivery pipeline. Our architectural vision for CI/CD simply would not be possible without Sauce Labs given the resource constraints our company has to develop and maintain a solution such as this internally.
Brook Beam profile photo

Usability

Sauce Labs

Sauce Labs 7.2
Based on 11 answers
It is an incredibly easy service to use for what its primary intention is. The only reason a point is deducted is because more feature enrichment can be done around the Sauce Connect Proxy utility and the Jenkins Sauce OnDemand plugin. User Account administration also needs more work, such as the addition of user groups, rather than a simple hierarchy of users.
Brook Beam profile photo

Reliability and Availability

Sauce Labs

Sauce Labs 8.3
Based on 3 answers
Outages with the virtual machine services or the Sauce Connect Proxy service are more frequent than would be ideal, but updates to resolutions are communicated frequently, and resolutions usually come quick.
Brook Beam profile photo

Performance

Sauce Labs

Sauce Labs 7.6
Based on 3 answers
The execution of automated tests in Sauce Labs virtual machines is slightly slower than its main competition. Furthermore, the spin-up time of virtual machines (particularly device simulators or emulators) is significantly slower in our experience than its primary competition. The Sauce Connect Proxy further adds to performance decrease when used in our experience (around 10%-20% decrease when used), such that each call to the remote WebDriver instance in your test scripts can take upwards of 100-200 milliseconds.
Brook Beam profile photo

Support

Sauce Labs

Sauce Labs 6.8
Based on 10 answers
On the enterprise license tier, support tickets are answered very quickly. Furthermore, when issues are detected in the service itself, status pages are updated frequently, and notifications sent out with updates on the status of those issues. It would be nice, however, to see issues that are the result of missing features be taken more seriously, or a more seamless integration between support tickets and feature requests, rather than having the consumers of the service have to submit their own feature requests.
Brook Beam profile photo

Implementation

Sauce Labs

Sauce Labs 7.6
Based on 6 answers
If your automation framework is setup correctly and you create your webdriver separate from tests then it should be easy enough to implement Sauce Labs into your testing.
Randall Kelley profile photo

Alternatives Considered

Sauce Labs

BrowserStack captures more market share than Sauce Labs does as of this writing, and thus has a much larger support network. During testing, it was also a little faster to spin-up virtual machines, and substantially quicker spinning-up mobile simulators and emulators. Pricing models were very similar in the enterprise tier. However, while BrowserStack may have been a better choice for manual testing or manually-executed automated tests, Sauce Labs offered a better product and better vision for tests that were left-shifted in a continuous delivery pipeline, which is the architectural direction or company has gone. Their service was proven to better integrate with this pipeline than BrowserStack.
Brook Beam profile photo

Scalability

Sauce Labs

Sauce Labs 8.4
Based on 3 answers
The product is as scalable as your company's wallet can afford, since you are charged per unit of concurrency, where each new unit of concurrency represents another concurrent virtual machine you can spin up.
Brook Beam profile photo

Return on Investment

Sauce Labs

  • Increased scope coverage
  • Need to budget for tooling during external facing webpage execution.
Aimee Galias profile photo

Pricing Details

Sauce Labs

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details
Free service available for Open Source projects.

Add comparison