Magical vs. FixMe.IT by Techinline

I would recommend Magical for people with disabilities, especially those who are suffering from nerve pain. I would also recommend Magical for customer support agents who have to write the same sentence (like greetings, signatures, email sign offs)

Incentivized

FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.

Incentivized

• Unattended access always works
• Deployment through MSI to all PCs in the company
• Stable and dependable. The app never has issues.
• Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
• Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive

Incentivized

• Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.

Incentivized

Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.

Incentivized

It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.

Incentivized

TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id

Incentivized

• During COVID, we simply would not have been able to work without it.
• Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
• After 11 years, I see no reason to switch.

Incentivized