TrustRadius

Giftbit vs. Malomo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Giftbit
Score 9.3 out of 10
Mid-Size Companies (51-1,000 employees)
Giftbit is a rewards platform that lets users buy, send & track digital gift cards. With its web application and API, dedicated customer support, and stats on user behavior and delivery - Giftbit is designed to make it easier to fulfill and manage reward and incentive programs.N/A
Malomo
Score 10.0 out of 10
N/A
Malomo is an ecommerce customer loyalty platform that allows businesses to generate revenue and customer loyalty by turning shipment tracking into a marketing channel. Ecommerce businesses can create custom tracking pages that drive sales, product education, referrals, etc. Malomo offers insights into customer engagement and carrier performance
$199
per month
Pricing
GiftbitMalomo
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GiftbitMalomo
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
GiftbitMalomo
Best Alternatives
GiftbitMalomo
Small Businesses
Growave
Growave
Score 9.5 out of 10
Growave
Growave
Score 9.5 out of 10
Medium-sized Companies
Oracle Marketing
Oracle Marketing
Score 7.3 out of 10
Oracle Marketing
Oracle Marketing
Score 7.3 out of 10
Enterprises
Oracle Marketing
Oracle Marketing
Score 7.3 out of 10
Oracle Marketing
Oracle Marketing
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GiftbitMalomo
Likelihood to Recommend
9.4
(10 ratings)
10.0
(1 ratings)
Support Rating
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
GiftbitMalomo
Likelihood to Recommend
Giftbit
It's been great to incentivize appointments. I can also see that it would be a good tool to send gifts to existing customers.
Scott Henderson | TrustRadius Reviewer
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Malomo
Malomo is a no-brainer for any eCommerce company. It turns shipment tracking into a beautifully branded customer touchpoint and opens up a new retention marketing channel as new customers often check their tracks multiple times. All of this at an affordable price.
Verified User
Anonymous
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Pros
Giftbit
  • Sending mass brand-templated gift cards
  • Choosing which type of gift card you want (e.g. Starbucks, Amazon)
  • Showing metrics for gift cards
Verified User
Anonymous
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Malomo
  • Shipment Tracking
  • Post-Purchase Cross-Sell
  • Content
Verified User
Anonymous
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Cons
Giftbit
  • I didn't love having to buy credits in advance, but since Giftbit recommended how many we'd need to buy, it wasn't terrible.
Verified User
Anonymous
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Malomo
  • Platform not yet self-serve
Verified User
Anonymous
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Support Rating
Giftbit
When a redemption via the API connected to my community platform provider failed, the support was extremely limited. It was fast but limited. Most common conversations with Giftbit support ended in "unfortunately we cannot help you or your recipient with that issue." I'm not sure if Giftbit deserves 100% of the blame for API issues with Fuel Cycle community platform but the end result is that a user will redeem their points for a reward and would never get it. Once these issues are reported to me, I couldn't help them from the dashboard either as I was unable to review their claim codes, etc. and make it right, resulting in lost $.
Verified User
Anonymous
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Malomo
No answers on this topic
Alternatives Considered
Giftbit
I haven't used any products like Giftbit. Since I have enjoyed my experience with Giftbit, I haven't looked into any other platforms that offer the same things.
BH
Brittany Houchins
Supervisor of Special Events & Graphic Design
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Malomo
Malomo was taking a much more holistic, customer/marketing-centric approach at a comparable price to AfterShip which primarily offered basic landing page functionality and internal tools. Malomo opens up a new marketing channel for existing customers which is extremely valuable as there are only a handful of channels that can be used effectively in this arena.
Verified User
Anonymous
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Return on Investment
Giftbit
  • We now have an easy way to do these fulfillments
  • It's easy to set up an account
  • It alleviates privacy issues on our end
Verified User
Anonymous
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Malomo
  • Less CX Tickets About Shipment Tracking
  • New Cross-Sell Revenue
Verified User
Anonymous
Read full review
ScreenShots