Giftbit vs. Malomo

Giftbit

12 Reviews and Ratings

Malomo

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Giftbit	Score 9.3 out of 10	Mid-Size Companies (51-1,000 employees)	Giftbit is a rewards platform that lets users buy, send & track digital gift cards. With its web application and API, dedicated customer support, and stats on user behavior and delivery - Giftbit is designed to make it easier to fulfill and manage reward and incentive programs.	N/A
Malomo	Score 10.0 out of 10	N/A	Malomo is an ecommerce customer loyalty platform that allows businesses to generate revenue and customer loyalty by turning shipment tracking into a marketing channel. Ecommerce businesses can create custom tracking pages that drive sales, product education, referrals, etc. Malomo offers insights into customer engagement and carrier performance	$199 per month

Pricing

Giftbit

Malomo

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Giftbit	Malomo
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Giftbit	Malomo
Top Pros	Pro Easy to use Pro Customer service Pro Ability to load	No answers on this topic
Top Cons	Minus Chat system Minus Bit complex Minus Whole process	Minus Self serve

Best Alternatives
	Giftbit	Malomo
Small Businesses	Growave Score 9.4 out of 10	Growave Score 9.4 out of 10
Medium-sized Companies	Oracle Marketing Score 8.1 out of 10	Oracle Marketing Score 8.1 out of 10
Enterprises	Oracle Marketing Score 8.1 out of 10	Oracle Marketing Score 8.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Giftbit	Malomo
Likelihood to Recommend	9.4 (10 ratings)	10.0 (1 ratings)
Support Rating	5.0 (1 ratings)	- (0 ratings)

User Testimonials
	Giftbit	Malomo
Likelihood to Recommend	Giftbit It's been great to incentivize appointments. I can also see that it would be a good tool to send gifts to existing customers. Incentivized Scott Henderson President Read full review	Malomo Malomo is a no-brainer for any eCommerce company. It turns shipment tracking into a beautifully branded customer touchpoint and opens up a new retention marketing channel as new customers often check their tracks multiple times. All of this at an affordable price. Incentivized Verified User Anonymous Read full review
Pros	Giftbit Sending mass brand-templated gift cards Choosing which type of gift card you want (e.g. Starbucks, Amazon) Showing metrics for gift cards Incentivized Verified User Anonymous Read full review	Malomo Shipment Tracking Post-Purchase Cross-Sell Content Incentivized Verified User Anonymous Read full review
Cons	Giftbit I didn't love having to buy credits in advance, but since Giftbit recommended how many we'd need to buy, it wasn't terrible. Incentivized Verified User Anonymous Read full review	Malomo Platform not yet self-serve Incentivized Verified User Anonymous Read full review
Support Rating	Giftbit When a redemption via the API connected to my community platform provider failed, the support was extremely limited. It was fast but limited. Most common conversations with Giftbit support ended in "unfortunately we cannot help you or your recipient with that issue." I'm not sure if Giftbit deserves 100% of the blame for API issues with Fuel Cycle community platform but the end result is that a user will redeem their points for a reward and would never get it. Once these issues are reported to me, I couldn't help them from the dashboard either as I was unable to review their claim codes, etc. and make it right, resulting in lost $. Incentivized Verified User Anonymous Read full review	Malomo No answers on this topic
Alternatives Considered	Giftbit I haven't used any products like Giftbit. Since I have enjoyed my experience with Giftbit, I haven't looked into any other platforms that offer the same things. Incentivized BH Brittany Houchins Supervisor of Special Events & Graphic Design Read full review	Malomo Malomo was taking a much more holistic, customer/marketing-centric approach at a comparable price to AfterShip which primarily offered basic landing page functionality and internal tools. Malomo opens up a new marketing channel for existing customers which is extremely valuable as there are only a handful of channels that can be used effectively in this arena. Incentivized Verified User Anonymous Read full review
Return on Investment	Giftbit We now have an easy way to do these fulfillments It's easy to set up an account It alleviates privacy issues on our end Incentivized Verified User Anonymous Read full review	Malomo Less CX Tickets About Shipment Tracking New Cross-Sell Revenue Incentivized Verified User Anonymous Read full review
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