Giftbit vs. Smartico

It's been great to incentivize appointments. I can also see that it would be a good tool to send gifts to existing customers.

Incentivized

Every
month they introduce new features and system improvements, Their AI solutions
show they are not followers but started with adopting AI much before the
others. Help center is very useful and pretty much detailed. I would always
recommend them as they strive to become better every day. :-)

• Sending mass brand-templated gift cards
• Choosing which type of gift card you want (e.g. Starbucks, Amazon)
• Showing metrics for gift cards

Incentivized

• I didn't love having to buy credits in advance, but since Giftbit recommended how many we'd need to buy, it wasn't terrible.

Incentivized

There is always room for improvement. Although, they 'fill' this room quite promptly.

When a redemption via the API connected to my community platform provider failed, the support was extremely limited. It was fast but limited. Most common conversations with Giftbit support ended in "unfortunately we cannot help you or your recipient with that issue." I'm not sure if Giftbit deserves 100% of the blame for API issues with Fuel Cycle community platform but the end result is that a user will redeem their points for a reward and would never get it. Once these issues are reported to me, I couldn't help them from the dashboard either as I was unable to review their claim codes, etc. and make it right, resulting in lost $.

Incentivized

I haven't used any products like Giftbit. Since I have enjoyed my experience with Giftbit, I haven't looked into any other platforms that offer the same things.

Incentivized

• We now have an easy way to do these fulfillments
• It's easy to set up an account
• It alleviates privacy issues on our end

Incentivized