| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Glassbox | Score6.3 out of 10 | Enterprise companies (1,001+ employees) | Glassbox helps organizations make their customer’s digital experience intuitive and safe. It does this by capturing activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the reasons behind it, and their potential value and empowers users to take action in real-time. | N/A |
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| Entry-level Setup Fee | No setup fee | ||||||||||
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| Considered Both Products | Chose Glassbox There is less data about the session in Contentsquare so even when we saw users were leaving we could not tell why Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Glassbox We chose Glassbox instead of Contentsquare primarily because of Glassbox's built-in VoC solution, which is linked directly to session data. This feature really helps contextualize customer sentiment data and makes the feedback even more insightful. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Glassbox When we were looking into DEM solutions, we considered going with Datadog, but it focuses primarily on technical issues as opposed to capturing and analyzing user experience struggles (for example, why our customers are abandoning our site). This is really what we were looking … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Glassbox After considering both Contentsquare and Glassbox, we chose to go with Glassbox because it provided an environment that was more suited to our security constraints. (We require a Single Tenant solution, which only Glassbox was able to provide). Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
100% Would buy again 46 Answers | |
| Delivers good value for the price | |
100% Delivers good value for the price 45 Answers | |
| Happy with the feature set | |
98% Happy with the feature set 45 Answers | |
| Lived up to sales and marketing promises | |
98% Lived up to sales and marketing promises 43 Answers | |
| Implementation went as expected | |
98% Implementation went as expected 43 Answers | |
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| Small Businesses |  Fullstory Score8.9 out of 10 |
| Medium-sized Companies |  Contentsquare Score7.5 out of 10 |
| Enterprises | Contentsquare Score7.5 out of 10 |
| All Alternatives | View all alternatives |
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| Likelihood to Recommend | 9.9 |
| Likelihood to Renew | 9.1 |
| Usability | 8.7 |
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