Glassbox helps organizations make their customer’s digital experience intuitive and safe. The vendor says it does this by capturing 100% of activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the reasons behind it, and their potential value and empowers users to take action in real-time.
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Pricing
Glassbox
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Glassbox
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup Fee
No setup fee
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Community Pulse
Glassbox
Considered Both Products
Glassbox
Verified User
Employee
Chose Glassbox
Adobe Analytics is more accurate with data but doesn't have the capabilities like Glassbox (interaction map, session replays, etc.) so we have to cross check data to ensure the information is accurate.
Verified User
Manager
Chose Glassbox
Improved understanding of customer behavior: Glassbox provides a detailed view of how customers interact with a website, mobile app, and other digital channels. This information is essential for understanding customer behavior and identifying areas where the business can …
Verified User
Director
Chose Glassbox
Glassbox is a customer experience management platform that provides various tools to help organizations understand and improve the customer journey. There may be other products that offer similar capabilities, such as FullStory, UserTesting, and Clicktale. These products may …
Verified User
Analyst
Chose Glassbox
Glassbox offered the server side capabilities we needed over anyone. Glassbox does not rely on massive custom event packages. Glassbox user interface is very simple and user friendly. The adhoc reports and fairly easy to use. It is an enteprise wide application and is not …
Google Analytics is great in managing our campaigns and in telling us the levels of conversion. The same for our a/B testing tools which tell us which test is converting higher than the other. The problem with these tools is that they do not tell you the why behind the what - …
Verified User
Manager
Chose Glassbox
Glassbox was able to provide a solution to both a technical and experience use cases. Glassbox put same emphasis on the technical and experience struggles which provide us with more data than any other tools we've seen. Glassbox also ties all events to revenue which helps us …
Verified User
Analyst
Chose Glassbox
The ability to integrate our current tools with Glassbox has been one of our major priorities. We have quite a lot of tools we use and we needed an analytics tool that could integrate with all of them: VoC, A/B testing, Google Analytics, Adobe, Jira, and more. I love that all …
Verified User
Analyst
Chose Glassbox
The automatic tagging abilities were very important for us as we do not have the resources to tag all the website events. The 100% data is crucial to make more informed decisions. The Glassbox service team is also great and very helpful.
Verified User
Manager
Chose Glassbox
Glassbox is an all in one tool which is excellent for multiple teams with multiple goals - customer service, UX/UI, product teams, and more. We were also really impressed with the Glassbox teams before signing - very professional and knowledgeable
Verified User
Manager
Chose Glassbox
Glassbox has a very good integration with multiple product and customer feedabck tools such as A/B testing and VoC
Verified User
Analyst
Chose Glassbox
We needed advanced customization abilities and to relate campaigns to revenue both of which Glassbox does extremaly well
Verified User
Director
Chose Glassbox
More customization options, product road map is aligned with the market needs and great customer success team. The system is clean and very easy to use which made the learning of the different abilities a lot easier and much more smooth
Verified User
Director
Chose Glassbox
More intuitive, and the amount of data is really great. I loved the clean UI of the session replay.
Verified User
Director
Chose Glassbox
Glassbox capabilities match our main use cases and can generate huge amount of business data in real time.
Verified User
Manager
Chose Glassbox
The integrations abilities as well as the quick and easy implantation of the tool.
Verified User
Manager
Chose Glassbox
Glassbox covers everything - from technical to experience related events and the integration with our existing tools is super important for us as we stream data from our VoC and analytics tools to Glassbox and can use one centralized system for all our use cases. The support is …
Verified User
Professional
Chose Glassbox
More integrations and easily sharable data
Verified User
Consultant
Chose Glassbox
While Glassbox has the smoothest interface and product, it still lacks against the leaders like Google and Adobe in terms of the flexibility the giamts provide for integration with any kind of technology the oragnisations are following
UI is very clean and Glassbox integrations with every tool we have in our stack was super important for us. Also, the out-of-the-box reports and easy customization of the system to match our needs
It is easy to set up and configure based on use cases and KPIs. The system is very intuitive and allows customization. Also, lots of insights from the very beginning
Verified User
Director
Chose Glassbox
We chose Glassbox because we found there to be more data that we could trust and which was available for us for immediate analysis. We were not required to do any tagging and were quickly able to get insights inside a session and see why a customer was acting the way he was.
Verified User
Manager
Chose Glassbox
Easy to use even without technical background and the many ways the data is presented.
Verified User
Executive
Chose Glassbox
Glassbox were able to understand the problems we were trying to solve in our company. They were able to help us identify that a good chunk of our customers were having poor exuberance on our site due to issues that were being caused on the customer side. Once they were able to …
Glassbox is a customer experience management platform that provides various tools, including Interaction Maps, to help organizations understand and improve the customer journey. Some specific scenarios where Glassbox is well suited include: Identifying pain points in the customer journey: The Interaction Maps feature provides a visual representation of customer interactions, allowing organizations to easily identify where customers may be struggling and take action to resolve the issue. Proactively addressing issues: With the Interaction Maps feature, organizations can proactively address issues as they arise, rather than relying on customer feedback to identify problems. Improving customer service: By understanding the customer journey, organizations can improve the overall customer experience and provide top-notch customer service. On the other hand, there may be some scenarios where Glassbox is less appropriate, such as: Organizations with a limited budget: Glassbox is a subscription-based service, so it may not be suitable for organizations with a limited budget or those who are not willing to make the investment in customer experience management tools. Organizations with minimal online presence: Glassbox is primarily focused on improving the online customer journey, so it may be less appropriate for organizations with a minimal online presence.
Glassbox has made it a mission to make the experience for the client as easy as possible. The entire system is intuitive and every report, screen and widget can be customized in just a few clicks, making both the onboarding and ongoing use a lot easier and enjoyable and helping us focus only on the business use
Improved understanding of customer behavior: Glassbox provides a detailed view of how customers interact with a website, mobile app, and other digital channels. This information is essential for understanding customer behavior and identifying areas where the business can improve the customer experience.
Easy identification and resolution of issues: Glassbox's detailed analysis of customer interactions makes it easy to identify and understand issues, such as errors, broken links, and usability problems. This allows businesses to take action and resolve these issues quickly, which can improve the overall customer experience and reduce customer churn.
Additionally, Glassbox also provides a way to analyze the customer journey and understand the pain points and drop off points, this enables businesses to optimize their website and improve the overall customer experience, and identify potential revenue opportunities.
