Global Patron vs. Medallia

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Global Patron
Score 0.0 out of 10
N/A
GlobalPatron is a no-code Universal Form Builder designed to enable customers to create powerful and unique forms in almost any style or UX. The platform is intended to be Universal, and encompasses the feature sets of numerous competing products within it. For example GlobalPatron users can: Create a "Typeform" style conversational form Create a "Hotjar" or "Qualtrics" style popup survey Create a "Formstack" style multi-step…
$5.56
per month
Medallia
Score 8.7 out of 10
N/A
Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.N/A
Pricing
Global PatronMedallia
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Global PatronMedallia
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalOptional
Additional DetailsSubscriptions are either on a month to month basis, or on an annual basis. All annual plans include a discount.
More Pricing Information
Community Pulse
Global PatronMedallia
Best Alternatives
Global PatronMedallia
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.5 out of 10
Sogolytics
Sogolytics
Score 9.0 out of 10
Medium-sized Companies
Square 9 Softworks
Square 9 Softworks
Score 9.5 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.4 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Global PatronMedallia
Likelihood to Recommend
-
(0 ratings)
9.2
(21 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
7.0
(2 ratings)
User Testimonials
Global PatronMedallia
Likelihood to Recommend
GlobalPatron
No answers on this topic
Medallia
Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
Read full review
Pros
GlobalPatron
No answers on this topic
Medallia
  • It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
  • As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
  • It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
Read full review
Cons
GlobalPatron
No answers on this topic
Medallia
  • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
  • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
Read full review
Usability
GlobalPatron
No answers on this topic
Medallia
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
Read full review
Support Rating
GlobalPatron
No answers on this topic
Medallia
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
Read full review
Alternatives Considered
GlobalPatron
No answers on this topic
Medallia
Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
Read full review
Return on Investment
GlobalPatron
No answers on this topic
Medallia
  • It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
  • It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
Read full review
ScreenShots

Global Patron Screenshots

Screenshot of Enterprise-grade security is available to form creators on their own formsScreenshot of UX Modes include "Conversational" mode, where a small number of questions or content are displayed per slideScreenshot of Universal form builder, for creation of almost any data or payment collection form imaginable.Screenshot of Exceptionally powerful form design tools, requiring no coding experience. Create truly unique forms that are on-brand.Screenshot of Powerful conditional logic, allowing nesting and groupings of logic rule, and applying to either fields, or content (e.g. images), as well as structural items (e.g. hide row)

Medallia Screenshots

Screenshot of Employee EngagementScreenshot of Customer ProfileScreenshot of IoT FeedbackScreenshot of Medallia MobileScreenshot of Organizational HierarchyScreenshot of Suggested Actions