GoDaddy vs. ManageWP

Good for transferring over an existing site. Truth be told, I haven't used it for building a brand new site-- I know that this is a fairly common thing but I just never needed it. For what I've used it for, it has worked well. For a small business with anyone with a little bit of technical skill, it's surprisingly good.

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If you are a WordPress development shop, or host a number of WordPress websites, this is for you. Even if you only have one website but are looking for an easy way to make updates, schedule backups and keep track of the maintenance of your site, this would be a great tool. The cost is reasonable and it saves time, while adding peace of mind with "Safe" updates.

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• Registering a domain - I've found their site to be the easiest to navigate
• Website builder - their website builder is user friendly
• Email hosting - easy to set up and use, wether in an email app or online email.
• Wordpress hosting - I have multiple wordpress sites I use under one account
• Their customer service is always very helpful and easy to contact.

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• Managed Wordpress Updates - ManageWP allows you to update all out-of-date themes, plugins and core files on all your websites with the click of a button.
• Automated Backups - ManageWP allows users to setup an automated schedule of backups (including free monthly backups).
• Maintenance & Development Mode - ManageWP allows users to place a specific site into Maintenance or Development Mode, allowing them to block users from accessing the site with a click of a button.

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• Support agents are woefully undertrained, even in knowledge of their own products.
• Support agents will always try to upsell you, even when you're dealing with an urgent, high-impact issue.
• There's no guarantee of uptime, and there will often be gaps in service as part of normal procedures.

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• The reports could be prettier, more templates in order to avoid having to customize for each client so heavily.
• It would be nice to see if recommended plugin updates are actually production and not beta versions.

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We can't really choose anyone else and the cost/effort of moving all of the hosted data would be extremely large, and we just have to stick to them, and hope they improve service

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Some integration could be much cleaner and smoother. Seems it used to be easier. Plus, they took away the catch all email feature.

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It's very straightforward for basic use, but less you dig in more for advanced use. Seems like it would be approachable to the average person.

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I think a lot of companies can learn from GoDaddy's support team. I have found:

• Chat or phone support is almost always available.
• Their agents are friendly and helpful.
• Their agents seem to care and be knowledgeable about a wide range of issues.
• I rarely have to escalate my problem to get the support that I need.
• If they can't help me, then they can tell me why something is happening and direct me to resources that can fix my problem.

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We use Wix currently for our online store. It is nice and easy to use, but they don't offer the email domains as well (the last time we checked). They have pretty decent customization of the web page, but still limited. We're going to try it with GoDaddy, since we have other services from them already. It just doesn't make sense to pay two different companies for something we can do with one.

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Prior to ManageWP, we utilized InfiniteWP, a free (with paid extensions), self-hosted alternative. We found the interface to be unwieldy, and the paid extension pricing to be a bit confusing. The headache of maintaining the software and server infrastructure to run the platform, overshadowed the cost savings for us.

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• GoDaddy reduces our ROI by costing me in non-billable hours. I don't charge clients for sitting on the phone with tech support to power cycle the server or fix the php.ini file, so my $/hr takes a hit.
• Their nickel&dime strategy requires I have an additional conversation with clients about their max recurring fees. Small as they are, I need approval for upping their bill. GoDaddy is only the cheap option if you don't value security, stability, or performance.

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• High positive ROI as it has saved us doing manual updates on multiple website
• It has helped us scale our careplan offerings to service more clients
• Helps with automation and admin time

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info