What users are saying about
49 Ratings
49 Ratings
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Score 9.2 out of 101
4 Ratings
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Score 8 out of 101

Likelihood to Recommend

GoodData

GoodData is appropriate for any organizations struggling with bridging gaps between multiple disparate data sources. Using GoodData provides those organizations all the tools necessary to build value added insights for both internal and external customers. It would be less appropriate for those wanting to build highly customizable reports features as there's not a lot of freedom in design.
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Zendesk Explore

Zendesk Explore is great if you already use one or more other Zendesk products and/or if you have experience with using Zendesk in the past. It has a bit of a learning curve but has a ton of potential if you or someone on your team can dedicate enough time and energy to learning the product. Similarly to Adobe Suite, all of Zendesk's products flow pretty seamlessly together and the more products you use (and use well, obviously), the more data you can extract.
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Feature Rating Comparison

BI Standard Reporting

GoodData
8.3
Zendesk Explore
8.0
Pixel Perfect reports
GoodData
8.0
Zendesk Explore
Customizable dashboards
GoodData
8.0
Zendesk Explore
9.0
Report Formatting Templates
GoodData
9.0
Zendesk Explore
7.0

Ad-hoc Reporting

GoodData
8.7
Zendesk Explore
8.4
Drill-down analysis
GoodData
8.0
Zendesk Explore
8.7
Formatting capabilities
GoodData
9.0
Zendesk Explore
7.7
Integration with R or other statistical packages
GoodData
9.0
Zendesk Explore
9.0
Report sharing and collaboration
GoodData
9.0
Zendesk Explore
8.3

Report Output and Scheduling

GoodData
8.3
Zendesk Explore
6.5
Publish to Web
GoodData
8.0
Zendesk Explore
7.5
Publish to PDF
GoodData
8.0
Zendesk Explore
7.5
Report Versioning
GoodData
8.3
Zendesk Explore
4.0
Report Delivery Scheduling
GoodData
9.0
Zendesk Explore
7.0

Data Discovery and Visualization

GoodData
8.3
Zendesk Explore
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
GoodData
9.0
Zendesk Explore
9.0
Location Analytics / Geographic Visualization
GoodData
8.0
Zendesk Explore
10.0
Predictive Analytics
GoodData
8.0
Zendesk Explore

Access Control and Security

GoodData
8.5
Zendesk Explore
9.3
Multi-User Support (named login)
GoodData
9.0
Zendesk Explore
10.0
Role-Based Security Model
GoodData
8.0
Zendesk Explore
9.3
Multiple Access Permission Levels (Create, Read, Delete)
GoodData
8.0
Zendesk Explore
9.0
Single Sign-On (SSO)
GoodData
9.0
Zendesk Explore
9.0

Mobile Capabilities

GoodData
6.8
Zendesk Explore
8.0
Responsive Design for Web Access
GoodData
8.0
Zendesk Explore
Dedicated iOS Application
GoodData
4.5
Zendesk Explore
Dashboard / Report / Visualization Interactivity on Mobile
GoodData
8.0
Zendesk Explore
8.0

Application Program Interfaces (APIs) / Embedding

GoodData
9.0
Zendesk Explore
REST API
GoodData
9.0
Zendesk Explore
Javascript API
GoodData
9.0
Zendesk Explore
iFrames
GoodData
9.0
Zendesk Explore

Pros

GoodData

  • Time to Value: GoodData is an excellent product. Having wide exposure to many products companies and solutions within the business intelligence, marketing, and sales technology space I have followed BI and the need for better annalytics closely over the past 7-8. One of the biggest challenges many companies have when acquiring a BI platform is the time it takes to get some value from it. Some can take months if note years to truly get an organization some value from them. GoodData is one of the best BI solutions to enable companies to quickly (within weeks) get direct value from it. They have developed specific solutions for Sales, Marketing and Service that for the vast majorty of companies accomplishes everything they need and then some.
  • Ease of Use: One of the strongest and best things about GoodData is it's ease of use. The UI is great, much easier to get-up-to speed on than other more complex BI platforms and they (the company) is very committed to its customers success. Many companies can learn GoodData by just watching web videos and going through some very brief and basic training. However, GoodData can also come onsite or offers training in a variety of markets and via web for companies where that is more suitable for them.
  • Strong Dashboards: GoodData is very strong in the area of dashboards and visual analytics. I consult with many clients big (Fortune 100) and SMB so the complexities and needs vary widely. However, one thing that stays consistent is data is just data unless you can effectively aggregate the right data sources, gain insight from those sources and be able to use that insight to take action that can positively impact your companies business decisions. The vast majority of people are visual learners and and virtually every executive I've worked with prefers to see things visually before diving into the "numbers" when weighing important business decisions. GoodData really gets it here making it easy for companies to visually show very complex and important data sets while still providing options to show more detailed views and "drill downs" if necessary.
  • "Powered by GoodData": For many companies this is probably one of the most exciting things about GoodData and the options in which they bring their solution to market. For those companies who wish to leverage the power and flexibility of the GoodData technology but would rather "white label" or leverage the technology under their own brand, GoodData allows companies to leverage their technology just as if it was their own. Many ad-agencies, and end users find this incredibly valuable.
  • Metadata Objects/Management (dimensions, report layouts and measurements): As deployments get larger and companies demand more scalability with thei BI platforms this becomes increasingly important. GoodData does a good job of helping their customers scale and adress some of these issues as you look accross departments and differentiating data sets.
  • High Standards of Up-Time: GoodData guarantees 99.5% uptime in the SLA's and I am yet to run into or talk to a customer that has had a challenge in this area. The company and it's engineers seem very committed to this aspect of their business and it seems to show with the clients I speak to in terms of satisfaction.
  • GoodData Support: GoodData has a very robust support portal and best practice resources for it's clients.
  • Price: When comparing the cost of GoodData to other solutions in the market like IBM-Cognos, Tableau or Oracle BI it is less expensive to deploy and get up and running. Cost is one of the driving factors I use when evaluating BI solutions on behalf of my clients and that is also one of the biggest factors companeis use when doing the evaluation internally. In today's cost conscious environment I would be remiss not to include this as a strong point for GoodData as well.
Robert J. Moreau profile photo

Zendesk Explore

  • Custom Reports - You can really tailor each query and dashboard with many custom aspects. As soon as you answer one question, you usually have another one! Explore gives the flexibility to refine and tailor your data.
  • Drilling Down - Once you create the big picture dashboards and reports, it's relatively easy to drill down and get the actual list of associated support cases. This is a good validity check to make sure our approach is working.
  • Pre-built dashboards - It helps to get started with what explore has already pulled for you. That way, you have a good baseline from which you can further customize.
Julie Pinto profile photo

Cons

GoodData

  • This is not a real time data flow. We scheduled an automatic daily refresh from Salesforce to GoodData though.
  • One of the benefits of GoodData is that it snapshots the Salesforce data. Unfortunately, you cannot load historical Salesforce data and expect to take advantage of the "Changes in Pipeline" capabilities day 1. This is not a deficiency of GoodData, as much as I am just trying to set expectations that it will take some time to benefit from these capabilities.
Rob Gottschalk profile photo

Zendesk Explore

  • The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.
Justine Matison profile photo

Likelihood to Renew

GoodData

GoodData 8.1
Based on 14 answers
Overall, GoodData is a robust reporting tool that allows for easy access to data without getting lost in the UI (as can happen with other reporting tools). I've recommended the product to others and will continue to do so on the future. Only recommendation to GoodData, amp-up your customer service.
Katie Bullinger profile photo

Zendesk Explore

No score
No answers yet
No answers on this topic

Usability

GoodData

GoodData 9.0
Based on 1 answer
Each graph/report is defined on the dashboard, which makes it easier to understand what you're analyzing. Another simple example - we changed the standard metric of Region by User to our Region by Account in less than 10 minutes
Rob Gottschalk profile photo

Zendesk Explore

No score
No answers yet
No answers on this topic

Reliability and Availability

GoodData

GoodData 7.0
Based on 1 answer
We are approximately one month since go-live. There has been one short outage.
Rob Gottschalk profile photo

Zendesk Explore

No score
No answers yet
No answers on this topic

Performance

GoodData

GoodData 8.0
Based on 1 answer
Performance on refreshing metrics works well.
Rob Gottschalk profile photo

Zendesk Explore

No score
No answers yet
No answers on this topic

Support

GoodData

GoodData 8.7
Based on 2 answers
GoodData is still a small, hungry and very capable organization. I do hope while they grow and scale up their operations they will maintain this hungry yet humble culture that is always there for their customers.
Mark Brennan profile photo

Zendesk Explore

No score
No answers yet
No answers on this topic

In-Person Training

GoodData

GoodData 9.0
Based on 1 answer
Petr was a rock star - patient, knowledgeable, clear and easy to work with.
Mark Brennan profile photo

Zendesk Explore

No score
No answers yet
No answers on this topic

Online Training

GoodData

GoodData 8.0
Based on 1 answer
GoodData implementation team was professional and courteous
Rob Gottschalk profile photo

Zendesk Explore

No score
No answers yet
No answers on this topic

Implementation

GoodData

GoodData 9.0
Based on 2 answers
Thorough, professional and on time.
Rob Gottschalk profile photo

Zendesk Explore

No score
No answers yet
No answers on this topic

Alternatives Considered

GoodData

GoodData stacks up very well against most of the tools but there are some advantages other tools have over GoodData. We selected GoodData because of the ease of use of the tool and since we dont have tons of data that we need to process. for our needs this tool suited the best and did everything very beautifully. Drill-down analysis, charts, mobile support - all of it was beautiful.
No photo available

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto profile photo

Return on Investment

GoodData

  • It did not have a great impact on the business in the initial stages. In the premature phase organizations generally don't need technically sophisticated tools. The ROI gradually improves and we manage $6-$7 on every dollar spent.
  • Getting timely insights from GoodData analytics and saving time on building and manually updating reports has led to more efficient use of resources, technology and time.
  • When the data amounts have increased, GoodData has proved to be very beneficial as it can scale accordingly and still works efficiently. The pricing hasn't been issue when using large quantities of data to harness insights from it.
Kunal Sonalkar profile photo

Zendesk Explore

No answers on this topic

Pricing Details

GoodData

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
based on implementation*

* subscription based on data volume

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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