Google Assistant vs. ZoomInfo Chat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Assistant
Score 9.7 out of 10
N/A
Users can build custom conversational experiences using Google Assistant’s voice and visual APIs. Take users on journeys through a product, using Assistant’s natural language understanding (NLU) capabilities and developer tools.N/A
ZoomInfo Chat
Score 7.6 out of 10
N/A
ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.N/A
Pricing
Google AssistantZoomInfo Chat
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Google AssistantZoomInfo Chat
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Google AssistantZoomInfo Chat
Features
Google AssistantZoomInfo Chat
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Google Assistant
-
Ratings
ZoomInfo Chat
9.3
1 Ratings
8% above category average
Chat history and transcripts00 Ratings9.01 Ratings
Chat reporting00 Ratings10.01 Ratings
Chat and web analytics00 Ratings9.01 Ratings
Best Alternatives
Google AssistantZoomInfo Chat
Small Businesses
Fin by Intercom
Fin by Intercom
Score 8.6 out of 10
Front
Front
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Google AssistantZoomInfo Chat
Likelihood to Recommend
10.0
(2 ratings)
9.0
(28 ratings)
Usability
10.0
(1 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.6
(8 ratings)
User Testimonials
Google AssistantZoomInfo Chat
Likelihood to Recommend
Google
I'm in a Me vs. The World environment rather often. I can connect to my outer realm when heading to live meetings. Auditions, job assignments all via my assistant. I like having the ability to capture the moment and rewrite it as well. This is a primary driver for me. Sometimes branching out or when collaborating, I think I work a little harder in the moment than Google Assistant might but that is moreso my limitations and not the feature so much. I catch this scene when I'm in a group environment or at times having to create and respond to a larger scale event. Not a deal breaker for me however.
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ZoomInfo
ZoomInfo chat is a very good tool for user engagement on the website and lead conversion. It's a very good tool that provides live chat, chat boat, and also a meeting scheduler so that customers can choose the preferred time to discuss with the sales team. It's very good for improving the productivity of the sales team and acquiring quality customers.
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Pros
Google
  • To-do lists and task boards so I can work on it better, and can ask quickly on what I need to do.
  • Saves time and increases efficiency - I can ask and can answer relevant answers
  • Set-up meetings - quickly scheduling and checking for time which suits all people
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ZoomInfo
  • It is really great at integrations. We were able to plug in Slack without breaking a sweat. And it works really well with our other tools as well.
  • Implementation and setup was very easy and smooth. I actually anticipated it to be a lot bumpier but I was surprised at how quickly and smoothly it went.
  • They have a great support team too. Anytime we have gotten in touch with them, we have had a great experience.
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Cons
Google
  • I think newer, complementary ideas are a bit sharper than Google Assistant especially in a Q&A environment or when seeking some depth to a subject. That enhancement is to be expected I feel. And Google Assistant is not so self limiting so I don't have a lot of improvement needs because I use this for what I've become accustomed to and for the ability overall.
  • It is always important to do your best around hectic places, in bad tower signal areas or even if trying to do something new while using Google Assistant. Have patience in the setting. It pays off.
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ZoomInfo
  • It could improve on total data provided when a lead is sent
  • Integrate intro messages, or give a confidence index on how often the lead is replying. They have this feature in other zoom products
  • Allow visitors to directly contact sales team or marketing.
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Usability
Google
I feel this can be adjusted and after some trial and error you sort of start knowing what will work and how. And I have to say the overall impact becomes personal and we are all different. I'm small scale and as I've said, it works.
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ZoomInfo
This is the main feature, so they've designed it well with companies like mine in mind. It's fast, clean, efficient, and perfectly integrates with main Zoom sales products, which is something every single one of us uses. So the synergy was already on the table before we started. Highly easy to use, minimal training required.
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Support Rating
Google
No answers on this topic
ZoomInfo
As a fresh product in the market, support is very warm and they are putting out an earnest effort in fixing reported bugs!
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Alternatives Considered
Google
I chose this because it was easier for me and can be accessed via mobile and laptop too because it enables cross device support because it helps in adding more depth to my life, and can help me save tons of time.
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ZoomInfo
As I mentioned, it's more than just a ChatBot. The ChatBot is just another feature that it offers, but it allows you to talk to the website traffic which otherwise would have gone without interacting with your website. Sometimes even retargeting ads fail to target such valuable visitors, that is where ZoomInfo chat plays its role.
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Return on Investment
Google
  • positive because it saves my time and improves productivity
  • I can do quick research based on my thoughts and even asking it to write notes
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ZoomInfo
  • It was quite simple to set up. We've tried a few different chat services on our website before, but the integration process is never as simple as the documentation suggests. Installing and configuring this, including integrating it to Slack, was actually quite simple.
  • Fabulous chatbot arrangement that expanded our site changes.
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ScreenShots