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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ZoomInfo Chat

    Score7.9 out of 10
    N/AZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.N/A
    Pricing
    ZoomInfo Chat
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    ZoomInfo Chat
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    ZoomInfo Chat
    Considered Both Products
    ZoomInfo
    Chose ZoomInfo Chat
    They work together, rather than against each other. The sales nonchat version allows us to dig deep on prospects for data, news, contacts, etc. While the chat allows us to get these and far more leads efficiently to push up the "data route". Having just one doesn't bring out …
    Incentivized
    Chose ZoomInfo Chat
    Before using ZoomInfo we tried Facebook chat on the website but that function and features are very limited and there is no scope of work. But now after using the ZoomInfo Chat feature everything is going very easy and fast. Some features like the live meeting scheduler, …
    Incentivized
    Chose ZoomInfo Chat
    Better integration of other platforms with ZoomInfo is one of its shining features which makes it better than most of its competitors. Direct connections to Slack accounts make it the most easy-to-use and versatile platform to work on for different processes, especially Sales, …
    Incentivized
    Chose ZoomInfo Chat
    ZoomInfo chat is not only a chatting platform, it also provides additional features like a meeting scheduler also it's accuracy is better than other chatbots, and response time is very less. But other tools have less accuracy and they are good at one point but not good at all. …
    Incentivized
    Chose ZoomInfo Chat
    It is just a different product or software since Zoom is the standard software where the company communicates both inside and outside the company. It is just a great tool to take things into another level when it comes to the communication of companies. It is really helpful to …
    Incentivized
    Chose ZoomInfo Chat
    The quality of the Data is better. However, Apollo is also a good software if your focus is more on quantity than quality.
    Incentivized
    Chose ZoomInfo Chat
    I really like LinkedIn Sales Navigator and we use this product very heavily as well. LISN provides a ton of information, easy to use, comprehensive and provides good sales prospecting aspects.
    Incentivized
    Chose ZoomInfo Chat
    Seamless AI is a lot harder to use.
    It’s a lot slower as well and most of the time it doesn’t work when importing into salesforce and the data is not always accurate or reliable. I would definitely recommend using the zoom info chrome extension. Definitely worth the money. 👍
    Incentivized
    Chose ZoomInfo Chat
    Drift is good but I think it still misses out on some customers that have unique requests.
    Incentivized
    Chose ZoomInfo Chat
    It was a good add-on to our current use case with ZoomInfo. It has the necessary features we needed without the extra bells and whistles that Qualified provides at a much larger expense.
    Incentivized
    Chose ZoomInfo Chat
    As I mentioned, it's more than just a ChatBot. The ChatBot is just another feature that it offers, but it allows you to talk to the website traffic which otherwise would have gone without interacting with your website. Sometimes even retargeting ads fail to target such valuable …
    Incentivized
    Chose ZoomInfo Chat
    We looked at a few alternatives (including Slintel) but felt the product, capabilities, integrations and pricing of Zoominfo chat worked better for us. We also felt we would get better after-sales support from Zoominfo Chat.
    Incentivized
    Chose ZoomInfo Chat
    During the pandemic, most of our sales team members need to WFH and there was no supporting tool that can help them to improve their order intake. We adapted this software that is within the pricing - range and it had everything we need to help the sales team improve their …
    Incentivized
    Chose ZoomInfo Chat
    DiscoverOrg was used when I first entered the company. It was not that great. Bad interface and the integration was poorly run. It was very slow and the numbers were not as accurate as they should have been. I like the addition of scoops on zoominfo. This was not used when we …
    Incentivized
    Chose ZoomInfo Chat
    zoominfo is easier to use and also has more contact information. With Seamless.ai you run out of credits and then youre no longer able to use the product as often as you would with zoom info
    Incentivized
    Chose ZoomInfo Chat
    Both ZoomInfo and Sales Navigator are pretty similar but I definitely would choose ZoomInfo over LinkedIn for a couple reasons.
    1. LinkedIn Sales Navigator does not list the correct contact information unlike ZoomInfo.
    2. When using both platforms, Zoom info is very easy to use unlike …
    Incentivized
    Chose ZoomInfo Chat
    WAY better onboarding and support and fully-baked product. If for some reason it's missing a feature, you can bring it up and actually get a realistic (and quick) response on the roadmap to develop it. The UX blows all others away with easy branching and logic. You don't know …
    Incentivized
    Chose ZoomInfo Chat
    Insent does a lot of work for you and gives you better quality leads.
    Incentivized
    Chose ZoomInfo Chat
    N/A
    Incentivized
    Chose ZoomInfo Chat
    Insent is refreshingly simple compared to Drift.
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    28 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    27 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    28 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    23 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    26 Answers
    Features
    ZoomInfo Chat
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of ZoomInfo Chat
    Feature
    ZoomInfo Chat
    9.3
    1 Ratings
    8% above category average
    Chat history and transcripts9.01 Ratings
    Chat reporting10.01 Ratings
    Chat and web analytics9.01 Ratings
    Best Alternatives
    ZoomInfo Chat
    Small Businesses
    ManyChat
    Score6.5 out of 10
    Medium-sized Companies
    SAP Conversational AI (discontinued)
    Score6.8 out of 10
    Enterprises
    AWS Chatbot
    Score8.4 out of 10
    All AlternativesView all alternatives
    User Ratings
    ZoomInfo Chat
    Likelihood to Recommend
    9.0
    (28 ratings)
    Usability
    9.0
    (1 ratings)
    Support Rating
    9.6
    (8 ratings)
    User Testimonials
    ZoomInfo Chat
    Likelihood to Recommend
    ZoomInfo
    ZoomInfo chat is a very good tool for user engagement on the website and lead conversion. It's a very good tool that provides live chat, chat boat, and also a meeting scheduler so that customers can choose the preferred time to discuss with the sales team. It's very good for improving the productivity of the sales team and acquiring quality customers.
    Incentivized
    Read full review
    Pros
    ZoomInfo
    • It is really great at integrations. We were able to plug in Slack without breaking a sweat. And it works really well with our other tools as well.
    • Implementation and setup was very easy and smooth. I actually anticipated it to be a lot bumpier but I was surprised at how quickly and smoothly it went.
    • They have a great support team too. Anytime we have gotten in touch with them, we have had a great experience.
    Incentivized
    Read full review
    Cons
    ZoomInfo
    • It could improve on total data provided when a lead is sent
    • Integrate intro messages, or give a confidence index on how often the lead is replying. They have this feature in other zoom products
    • Allow visitors to directly contact sales team or marketing.
    Incentivized
    Read full review
    Usability
    ZoomInfo
    This is the main feature, so they've designed it well with companies like mine in mind. It's fast, clean, efficient, and perfectly integrates with main Zoom sales products, which is something every single one of us uses. So the synergy was already on the table before we started. Highly easy to use, minimal training required.
    Incentivized
    Read full review
    Support Rating
    ZoomInfo
    As a fresh product in the market, support is very warm and they are putting out an earnest effort in fixing reported bugs!
    Read full review
    Alternatives Considered
    ZoomInfo
    As I mentioned, it's more than just a ChatBot. The ChatBot is just another feature that it offers, but it allows you to talk to the website traffic which otherwise would have gone without interacting with your website. Sometimes even retargeting ads fail to target such valuable visitors, that is where ZoomInfo chat plays its role.
    Incentivized
    Read full review
    Return on Investment
    ZoomInfo
    • It was quite simple to set up. We've tried a few different chat services on our website before, but the integration process is never as simple as the documentation suggests. Installing and configuring this, including integrating it to Slack, was actually quite simple.
    • Fabulous chatbot arrangement that expanded our site changes.
    Incentivized
    Read full review
    ScreenShots