Google Classroom vs. ServiceMax

Google Classroom allows teachers to post for daily lessons and assignments. It also allows teachers to be able to communicate with students easily outside of class. Students are able to stay connected and know where to find all information and resources easily in a streamlined manner for all of their classes.

Incentivized

Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.

Incentivized

• Student-teacher communication - I love using Classroom for this because my students can always go back and check what was on Classroom by looking through the stream. This way they don't have to go dig through emails to find what they're looking for.
• Posting to multiple classes - I can post the same announcement or assignment to multiple classes at once without having to repeat the process or send separate emails.
• Streamlining grading - when students turn work in on Classroom, it all goes to one place and then when I'm grading I can open their documents directly from Classroom or my Drive folder. This way, I'm not looking through emails and Google Doc shared files for their assignment.

Incentivized

• As it's built on Salesforce, the reporting tools are fairly robust
• The service flow managers can be setup to easily lead technicians to entering data in the right place

Incentivized

• The content management of the Classroom is not that good. The sub-section for notes, syllabus, or discussion is missing.
• It doesn't have parental control feature.
• It converts the excel output into a normal file. All the formulas and pivots got changed into plain text.

• Dispatch console seems slow and the data is more of a pull than a push into the database.
• It seems to be a Ferrari and takes a lot of labor hours to configure.
• Still does not integrate with Apple's products very well.

Incentivized

Testing is particularly important in online learning, and Google Classroom falls far short of other learning management systems in this regard. Security is also a concern: while account control is reasonable for the account used with Google Classroom, the person controlling a particular account is often able to, for example, forward or download proprietary materials.

Simple design and seamless integration with Google tools and drive, but missing some key features. However, since it is limited in overall functions and ability to truly personalize / customize, it is quite user friendly and easy to set up and get going, other than sending out the code to your course or dropping students in via their gmail account. Users of Google Forms and sites will find the layout similar in design.

Incentivized

We have had very little trouble in accessing Google Classroom. Our issues, if any, have risen from our server and not the Google servers.

Incentivized

Since this platform is provided by Google, the technical support is better than any others, and we are not required to bother about the space constraints for adding the contents. If we have a good uninterrupted internet facility we can access Google Classroom without any delay or lag. They have app support in both Android and iPhone.

Engaged account management. Support is based worldwide but handoffs have not been too painful.

Incentivized

It was relatively easy to implement due to the simplicity of the platform. Even our more technology challenged teachers found it easy to get started with Google Classroom.

Incentivized

I haven't tested or evaluated another digital classroom website or application. I feel like Google Classroom is convenient for many reasons such as compatibility to Google docs, slides, etc. I also love the ability to link to YouTube and other sites. I don't know if there would be a site that is easier to maneuver.

Incentivized

ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.

Incentivized

It is very easy to push out this program across our buildings. Teachers are able to use it without much trouble.

Incentivized

• Students are able to continue learning in a remote environment
• Parents have a single, consistent organization structure to make it easy to track assignments and progress for multiple children
• Much better solution than the quickly assembled Zoom-and-gloom of the previous spring when school abruptly went remote with no planning

Incentivized

• ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
• Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
• Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.

Incentivized