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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Hangouts (Classic)

    Score8.3 out of 10
    N/AThe classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A

    Google Meet

    Score8.4 out of 10
    N/AGoogle Meet, formerly Hangouts Meet, replaces the former Google Hangouts as the company's G Suite integrated web conferencing tool, allowing users to join meetings directly from a Calendar event or email invite from a computer, phone, or conference room. G Suite's Enterprise edition also creates a dial-in phone number for each meeting, as an additional convenience.

    $6

    per month

    Pricing
    Google Hangouts (Classic)Google Meet
    Editions & Modules
    No answers on this topic
    Google Workspace - Business Starter
    $6
    per month
    Google Workspace - Business Standard
    $12
    per month
    Google Workspace - Business Plus
    $18
    per month
    Offerings
    Pricing Offerings
    Google Hangouts (Classic)Google Meet
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Google Hangouts (Classic)Google Meet
    Considered Both Products
    Discontinued Products
    Chose Google Hangouts (Classic)
    For its time, Google Hangouts (Classic) was a fantastic product and matched up well with all of its successors. Now however, with it having been phased on within Workspace for Education, I would not advise any new users use the product.

    Google Chat, combined with Google Meet, …
    Incentivized
    Chose Google Hangouts (Classic)
    Since our staff and students already used Google products it was easy to add on this feature. We deployed it district wide at the start of the pandemic. Students and staff were easily able to learn the interface and we could mass deploy it on our Chromebooks. We really liked …
    Incentivized
    Chose Google Hangouts (Classic)
    Google Hangouts (Classic) is just as good as any of its competitors. Google Hangouts (Classic) has everything that is needed for an internal communication tool, besides the software makes work really fun with the cool and funny stickers. I have personally liked using Google …
    Incentivized
    Google
    Chose Google Meet
    It is better integrated for business and education. It is much more professional than both Skype and zoom and it is the best option for professional discussions. It is minimalistic and easy to understand and it works on computer and mobile devices. Joining calls is very easy …
    Incentivized
    Key User Insights
    Would buy again
    83%
    Would buy again
    44 Answers
    97%
    Would buy again
    64 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    46 Answers
    98%
    Delivers good value for the price
    60 Answers
    Happy with the feature set
    89%
    Happy with the feature set
    47 Answers
    83%
    Happy with the feature set
    55 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    31 Answers
    93%
    Lived up to sales and marketing promises
    41 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    41 Answers
    98%
    Implementation went as expected
    55 Answers
    Features
    Google Hangouts (Classic)Google Meet
    Cloud PBX
    Comparison of Cloud PBX features of Google Hangouts (Classic) and Google Meet
    Feature
    Google Hangouts (Classic)
    6.3
    57 Ratings
    23% below category average
    Google Meet
    -
    Ratings
    Hosted PBX6.915 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)7.725 Ratings00 Ratings
    User templates5.022 Ratings00 Ratings
    Call reports9.034 Ratings00 Ratings
    Directory of employee names3.045 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Google Hangouts (Classic) and Google Meet
    Feature
    Google Hangouts (Classic)
    8.0
    66 Ratings
    3% below category average
    Google Meet
    -
    Ratings
    Answering rules8.033 Ratings00 Ratings
    Call recording7.937 Ratings00 Ratings
    Call park7.018 Ratings00 Ratings
    Call screening9.036 Ratings00 Ratings
    Message alerts8.058 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Hangouts (Classic) and Google Meet
    Feature
    Google Hangouts (Classic)
    8.6
    84 Ratings
    8% above category average
    Google Meet
    -
    Ratings
    Video conferencing9.079 Ratings00 Ratings
    Audio conferencing9.079 Ratings00 Ratings
    Video screen sharing7.148 Ratings00 Ratings
    Instant messaging9.052 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Hangouts (Classic) and Google Meet
    Feature
    Google Hangouts (Classic)
    8.0
    85 Ratings
    2% above category average
    Google Meet
    -
    Ratings
    Mobile app for iOS8.173 Ratings00 Ratings
    Mobile app for Android8.071 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Google Hangouts (Classic) and Google Meet
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    Google Meet
    8.8
    60 Ratings
    11% above category average
    High quality audio00 Ratings8.760 Ratings
    High quality video00 Ratings8.460 Ratings
    Low bandwidth requirements00 Ratings8.943 Ratings
    Mobile support00 Ratings9.354 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Google Hangouts (Classic) and Google Meet
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    Google Meet
    8.9
    60 Ratings
    11% above category average
    Desktop sharing00 Ratings8.660 Ratings
    Whiteboards00 Ratings9.240 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Google Hangouts (Classic) and Google Meet
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    Google Meet
    8.5
    58 Ratings
    4% above category average
    Calendar integration00 Ratings9.557 Ratings
    Meeting initiation00 Ratings8.857 Ratings
    Integrates with social media00 Ratings6.325 Ratings
    Record meetings / events00 Ratings8.946 Ratings
    Slideshows00 Ratings8.847 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Google Hangouts (Classic) and Google Meet
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    Google Meet
    8.4
    57 Ratings
    4% above category average
    Live chat00 Ratings8.855 Ratings
    Audience polling00 Ratings8.037 Ratings
    Q&A00 Ratings8.439 Ratings
    Online Events Security
    Comparison of Online Events Security features of Google Hangouts (Classic) and Google Meet
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    Google Meet
    9.2
    50 Ratings
    13% above category average
    User authentication00 Ratings9.547 Ratings
    Participant roles & permissions00 Ratings9.145 Ratings
    Confidential attendee list00 Ratings8.936 Ratings
    Best Alternatives
    Google Hangouts (Classic)Google Meet
    Small Businesses
    CallFire
    Score9.7 out of 10
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    JioMeet
    Score9.8 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Webex Meetings
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google Hangouts (Classic)Google Meet
    Likelihood to Recommend
    8.0
    (91 ratings)
    9.2
    (65 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    7.0
    (6 ratings)
    Usability
    8.0
    (7 ratings)
    9.0
    (24 ratings)
    Support Rating
    8.0
    (36 ratings)
    9.8
    (18 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.6
    (2 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Google Hangouts (Classic)Google Meet
    Likelihood to Recommend
    Discontinued Products
    Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
    Incentivized
    Read full review
    Google
    Well suited for both our workplace and virtual meetings, especially when people are not in one place. It is also more appropriate with audio, visual, and captions. It is also more appropriate to send a recording to your drive for reference on parts that a host may not have captured.
    Read full review
    Pros
    Discontinued Products
    • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
    • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
    • Google Hangouts (Classic) is much easier to use than its competitors.
    • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
    Incentivized
    Read full review
    Google
    • It allows multiple people to join in a meeting.
    • The admin can change the role and make anyone as admin of the current session.
    • Even if the meeting gets disconnected due to network in the admin's side error still it remains running on the user's side.
    • Multiple people can share screen together at the same time.
    • The admin can make the meeting open to all so that every time someone joins the admin does not have to allow them one by one. Once it's open, all can join without permission of the admin.
    Read full review
    Cons
    Discontinued Products
    • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
    • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
    • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
    Incentivized
    Read full review
    Google
    • One major one — I always say that we cannot send attachments during the meeting. Teams has that, so I believe Google should add that as well. Because you can have the conversation in the messages, but you can’t provide a file. So let’s say I have a technical conversation with someone, and I want to share a document, like an architecture diagram — I cannot send it. We have to use Gmail or Drive for that. It can be integrated for sure, so that’s an improvement that definitely can be done.
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    No answers on this topic
    Google
    This app is still having a lot of redundant features as compared to other industry apps such as Zoom and Webex which offers much more on the functionality side along with the option to have greater user access control to the admin/host of the meetings. A sense of interaction is always found to be missing in Google meet which can be easily adopted in the Zoom
    Read full review
    Usability
    Discontinued Products
    The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
    Incentivized
    Read full review
    Google
    Google Meet is very easy and simple to use. I can schedule a meeting right on my calendar - it literally takes a few seconds. There is no additional app I have to open to schedule anything. Guests can click on the link easily to join any meetings. 10/10!
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
    Incentivized
    Read full review
    Google
    Google does a great job of providing tech support for this product, as it does many others. Similarly, Google has FAQs that cover a large amount of issues faced by users. Problems have not persisted in our use of this product. Problems are resolved quickly and easily, with or without personal Google support.
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
    Incentivized
    Read full review
    Google
    I use Microsoft Teams, but obviously Google Meet is much better than that because there are some challenges which I see as part of this. One of the main pros that I see here is that in Google Meet, whenever you have all those recordings as part of the Google Suite, you have those recordings stored in Google types. So that's the same Google product and everything stays in the same thing.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Discontinued Products
    No answers on this topic
    Google
    I wasn't involved in the unit pricing factor. So far I used Google meet in the office where I got access to all these Google applications including the Google Meet feature. So I wasn't involved much in this pricing factor of Google Meet and also regarding the contact terms of the product.
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    Professional Services
    Discontinued Products
    No answers on this topic
    Google
    This is very good in the professional services as I started using this first for the professional service only. While using this Google Meet itself gives a professional feel as the UI works in a professional way. The video background modification, multi-screen feature, and some other features help in professional service.
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    Return on Investment
    Discontinued Products
    • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
    Incentivized
    Read full review
    Google
    • It's definitely the way that we engage with our customers and each other. So I think it's really good that it can help you bring remote people together and feel like you've met with them online. And then when you meet them in person you're like, this tracks, this definitely coincides with who I saw online. So it definitely is a really good platform to just bring people together, but remotely.
    Incentivized
    Read full review
    ScreenShots