The classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.
N/A
Natterbox
Score 10.0 out of 10
N/A
Natterbox is a voice solution that's embedded and managed inside Salesforce, helping Salesforce-first companies to personalize their caller journeys for improved customer experience and boost productivity for their sales and service teams. Natterbox enables users to create and manage a business phone system and contact center globally, inside the Salesforce CRM. It comes with key CTI and contact center features including IVR, ACD, click-to-dial, call…
$52
per month per user
Pricing
Google Hangouts (Classic)
Natterbox
Editions & Modules
No answers on this topic
Pro
$52
per month per user
Premium
$91
per month per user
Enterprise
Custom
Offerings
Pricing Offerings
Google Hangouts (Classic)
Natterbox
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Google Hangouts (Classic)
Natterbox
Features
Google Hangouts (Classic)
Natterbox
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Google Hangouts (Classic)
6.3
57 Ratings
23% below category average
Natterbox
10.0
1 Ratings
23% above category average
Hosted PBX
6.915 Ratings
10.01 Ratings
Multi-level Interactive Voice Response (IVR)
7.725 Ratings
10.01 Ratings
User templates
5.022 Ratings
00 Ratings
Call reports
9.034 Ratings
10.01 Ratings
Directory of employee names
3.045 Ratings
10.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Google Hangouts (Classic)
8.0
66 Ratings
3% below category average
Natterbox
9.7
1 Ratings
17% above category average
Answering rules
8.033 Ratings
9.01 Ratings
Call recording
7.937 Ratings
10.01 Ratings
Call park
7.018 Ratings
00 Ratings
Call screening
9.036 Ratings
00 Ratings
Message alerts
8.058 Ratings
10.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Google Hangouts (Classic)
8.6
84 Ratings
8% above category average
Natterbox
-
Ratings
Video conferencing
9.079 Ratings
00 Ratings
Audio conferencing
9.079 Ratings
00 Ratings
Video screen sharing
7.148 Ratings
00 Ratings
Instant messaging
9.052 Ratings
00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
It is an awesome tool for companies that have a hybrid or even fully remote setup and where the integration with Salesforce is needed. The solution completely replaces old phone systems and adds another layer of data to Salesforce, to give an even better view of the interaction with clients, adding automatically events/activities which can in turn be used to reporting purposes.
I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
We use the Natterbox CTI interface, seating on top of and integrated with Salesforce. The interface is minimalist, popping up as the calls arrive and bringing the Caller's details if they exist in Salesforce. The user then have the possibility to open the Caller's record and visualise the details and add notes, or make the notes in the pop-up window which will end up in the contact's record activity. Very easy to use. The routing queue interface is also very user friendly with drag and drop items that make it visually easy to read and understand.
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
When signing up with Natterbox, our first goal was to replace the landline phone system as Covid hit and people moved to remote work. Second goal was to have a system that would integrate with Salesforce and provide an interface that would be easy to work with and learn for all levels of tech expertise. Those two goals were only achieved by Natterbox, by far.
I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
It doesn't matter where anyone is physically located now, everyone can have their calls delivered to their mobile or laptop and answer them.
We now have internally the capacity to manage our call queues.
We now have a lot of data to report on, either grouping the calls by Campaign on Salesforce, or grouping them by Inbound or Outbound calls, or by User, or by Team.
