Google Hangouts (Classic) vs. Natterbox

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Hangouts (Classic)
Score 7.7 out of 10
N/A
The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic version of Hangouts will be migrated to the new Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A
Natterbox
Score 0.0 out of 10
N/A
Natterbox is a voice solution that's embedded and managed inside Salesforce, helping Salesforce-first companies to personalize their caller journeys for improved customer experience and boost productivity for their sales and service teams. Natterbox enables users to create and manage a business phone system and contact center globally, inside the Salesforce CRM. It comes with key CTI and contact center features including IVR, ACD, click-to-dial, call…
$52
per month per user
Pricing
Google Hangouts (Classic)Natterbox
Editions & Modules
No answers on this topic
Pro
$52
per month per user
Premium
$91
per month per user
Enterprise
Custom
Offerings
Pricing Offerings
Google Hangouts (Classic)Natterbox
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Google Hangouts (Classic)Natterbox
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Google Hangouts (Classic)Natterbox
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Google Hangouts (Classic)
7.8
57 Ratings
Natterbox
-
Ratings
Hosted PBX6.916 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.626 Ratings00 Ratings
User templates7.722 Ratings00 Ratings
Call reports8.735 Ratings00 Ratings
Directory of employee names8.245 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Google Hangouts (Classic)
7.4
66 Ratings
Natterbox
-
Ratings
Answering rules7.433 Ratings00 Ratings
Call recording7.337 Ratings00 Ratings
Call park5.718 Ratings00 Ratings
Call screening8.237 Ratings00 Ratings
Message alerts8.458 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Google Hangouts (Classic)
8.9
84 Ratings
Natterbox
-
Ratings
Video conferencing8.979 Ratings00 Ratings
Audio conferencing8.979 Ratings00 Ratings
Video screen sharing8.748 Ratings00 Ratings
Instant messaging9.352 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Google Hangouts (Classic)
9.2
85 Ratings
Natterbox
-
Ratings
Mobile app for iOS9.173 Ratings00 Ratings
Mobile app for Android9.371 Ratings00 Ratings
User Ratings
Google Hangouts (Classic)Natterbox
Likelihood to Recommend
7.5
(91 ratings)
-
(0 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.0
(8 ratings)
-
(0 ratings)
Support Rating
8.0
(70 ratings)
-
(0 ratings)
User Testimonials
Google Hangouts (Classic)Natterbox
Likelihood to Recommend
Google
Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
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Natterbox
No answers on this topic
Pros
Google
  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
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Natterbox
No answers on this topic
Cons
Google
  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
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Natterbox
No answers on this topic
Usability
Google
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
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Natterbox
No answers on this topic
Support Rating
Google
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
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Natterbox
No answers on this topic
Alternatives Considered
Google
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
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Natterbox
No answers on this topic
Return on Investment
Google
  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
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Natterbox
No answers on this topic