Gorgias vs. eDesk
Gorgias vs. eDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gorgias | N/A | Gorgias, headquartered in San Francisco, builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. Gorgias connects all business apps and all communication channels to provide support agents a unified view of their customers. It sets auto-responses to common customer requests. | $60 per month Up to 350 mothly tickets | |
eDesk | Small Businesses (1-50 employees) | eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer… | $0 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | These are yearly plans paid monthly for using eDesk. Month to month plans are available | ||||||||||||||
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Incident and problem management |
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Multi-Channel Help |
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Gorgias | eDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gorgias | eDesk | |
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Likelihood to Recommend | 10.0 (1 ratings) | 10.0 (1 ratings) |
Gorgias | eDesk | |
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Likelihood to Recommend | Gorgias | eDesk |
Pros | Gorgias | eDesk |
Cons | Gorgias | eDesk |
Alternatives Considered | Gorgias | eDesk |
Return on Investment | Gorgias | eDesk |
ScreenShots | eDesk Screenshots |