Likelihood to Recommend I think GoToMyPC is well-suited for any scenario I have encountered, although I only have experience using it in a small firm setting. Otherwise, for working from home and traveling or file retrieval, it has proved more than adequate. I have not encountered a scenario that I thought was less than appropriate.
Read full review The RDCMan software is highly effective at allowing me to organize and manage a large number of servers, and desktop computers. It’s quick and easy to use. It’s also highly reliable. In all the years that I have used it, I have never once experienced a crash or any other sort of error.
Read full review Pros I am able to easily access both of my home monitors on GoToMyPC by simply clicking on a slider bar. I have access to all of my drives and programs as if I were sitting in my office. GoToMyPC allows me to print to my office printers so I can complete paperwork and print it for my colleagues back in the office to use. Read full review Quick Easy Minimal work on user end Read full review Cons Transfer or copy files from the computer drive (c drive) to your active desktop file folders. The ability to set your own "Time Out" too often I have to log back in if switching between computer screens. Easier way to print documents to printers not connected to the computer being accessed. Read full review When trying to connect to a server/machine, and it doesn't connect, there is a "Disconnected" message that is displayed in the thumbnail. There is no information beyond this that explains why the server/machine did/could not connect. It would be helpful to the IT Administrator to know this information, even if Microsoft Remote Desktop Connection Manager (RDCMan) kept a log somewhere where this information can be analyzed. There doesn't seem to be an option for connecting to a server that is usually only able to be accessed from a jump server. This will not connect if the server is set up as a server/machine within RDCman. This would be a beneficial feature to have within RDCman. Maybe one of the missing options is to be able to set this in the prospects for the jump server (within the Microsoft Remote Desktop Connection Manager (RDCMan) window). Read full review Likelihood to Renew I have been using GotomyPC for 20 years and it's gotten better with time. It's the best remote app that I've tried. The others were harder to use and not as functional. It allows us to work from anywhere just as if we were in the office. Even being able to print to my remote location is a wonderful way of doing work. I don't have to drag it to my remote device, It will just print without any hassle
Read full review Usability Really easy to use-even if you forget your password frequently like me. The reset password feature is not cumbersome and does not require phoning Customer Service. Just a few clicks and a bit of creativity to come up with a new password. I like this "easy button" approach. Definitely recommend.
Read full review Reliability and Availability The availability has been excellent for me. Any issue is usually due to one of my devices becoming unconnected from the internet.
Read full review Performance The performance is dictated by the internet connection speed. As long as I have a good connection, the performance is great. And GoToMyPC has a warning when either the host or the client has a poor connection
Read full review Support Rating I have never had to contact support. The product is so easy to use I have not needed help (yet). But if I had to contact them, I am sure they would be just as great to work with as the product itself is.
Read full review Plenty of information and support online, and with many things it's pretty straight forward for the average tech to navigate and work with. But with most things online you're not the only person that's had the issue before, and using a search engine you should be able to figure it out.
Read full review Implementation Rating It set up quickly and assigning log ins to various computers was simple. I don't think you need many insights into the product. It's easy to implement and easy to use. Since it's a work tool, it needs be that way. I wouldn't want the tool to have any learning curve when some of the people using it are not tech savvy. They are accessing their work computers for files or to work on apps that their remote devices might not have loaded.
Read full review Alternatives Considered I recently started having problems with Splashtop - slow response/freezes/drops, and after troubleshooting everything internet and hardware related, decided to check out GoToMyPC as one step in troubleshooting. GoToMyPC has better response time and has been more reliable. So far I am pleased with the switch with just a couple of minor matters mentioned earlier in review.
Read full review RDCMan outshines
TeamViewer in every possible way. It’s fast, more reliable, and easier to use. I have had frequent crashes and issues when using
TeamViewer , while none with RDCMan. Screen responsiveness also seems much better with RDCMan versus
TeamViewer . I would often experience lag issues when using
TeamViewer .
Read full review Scalability I can use it on all of my devices - even my Galaxy phone. Once you log into your device, you work on it as if you were physically in front of it. Not much complexity in that. If you can work on your own device, you can work on it through another device - even a phone.
Read full review Return on Investment Increased productivity since I can access remotely Ability to use my laptop making my desktop a mobile workstation Ability to provide answers at closed-door meetings about budgeting, expenses, invoices without needing to leave the room to look it up on my desktop. Read full review One positive impact it's had was that it has made it easier to manage servers since this could be done from a central location and through only one program. This, in effect, has helped to increase efficiency and save the time of those doing server management. Another positive impact was that it is a product that could be deployed/installed by almost anyone, and one that fits reasonably quickly. It also doesn't use a whole lot of system resources when running, so this, in turn, helps the IT/Server Administrators still be efficient in the other work they have to do. Read full review ScreenShots