Gusto vs. PrismHR

I think Gusto is well-suited for any business, big or small, to use for accounting purposes. It makes it easy to keep track of many things, such as pay stubs, benefits, paid time off, and much more. Where I could see it being less useful is maybe for enterprise businesses with way more employees.

Incentivized

PrismHR is well suited for running payroll and generating reports, managing employees, and creating a database with employee pay and benefit information. This wouldn’t be a learning and development platform or performance management system. It’s also not a great tool for automating data per department or financial dashboard. Lastly, I do not think previously it had a strong enough cyber security which is why there was a data breach. Thankfully sensitive information wasn’t compromised though.

Incentivized

• New employee/contractor onboarding - all the documents are stored and easily accessible (the same goes for off-boarding).
• A one-click option for syncing hours worked with payroll.
• The option to run payroll on auto-pilot.
• Ensuring I'm tax compliant with the states we have employees in.
• Always having digital records of payroll runs.

Incentivized

• Reporting Structure
• Applicant Tracking
• User Friendly employee hiring
• User friendly employee management
• Billing and payroll for clients
• The search bar can find anything with keywords very quickly

Incentivized

• Digital compliance tools for remote teams
• Gusto upsold us labor law posters, but I later found them available for free online. Since we’re a fully remote team, I had to manually download and distribute them digitally. It would be much more efficient if Gusto offered free, auto-distributed digital posters tailored to remote compliance.
• Benefits setup is unintuitive for startups
• While our rep was helpful, navigating the benefits system felt complex and not tailored to early-stage companies. More guided flows or simplified options for small, remote startups would be a big help.
• Limited dashboard customization for remote workflows
• As a fully online company, we’d benefit from dashboard options that highlight relevant tools for remote operations—like compliance tracking, digital communications, or onboarding checklists.

Incentivized

• Claiming notifications are not on home page.
• Sometimes claiming are little difficult for the new users
• Regularization, shift change, week off change are little difficult.

Incentivized

Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.

Gusto is pretty user-friendly, and the website is easy to navigate overall. They also offer good, responsive customer support and have helpful articles available when needed. So far, I have not had any major issues with the platform and am overall very happy with it.

Incentivized

Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.

Incentivized

Reach out to support immediately if you are having trouble setting up Gusto. Rather than being confused and trying to figure it out yourself, it's much better to talk to someone who knows what they are doing. Save yourself time and frustration and reach out to support

Incentivized

While I never actually got to the point of trying out ADP, I had several conversations with an ADP representative, and it seemed that they would be able to provide the same (if not less) level of service for a significantly higher price

Incentivized

We previously used TriNet, ADP Total source, ADP Resource. PrismHR is more basic in design for both the manager and user. But in the end, it does the same work all these other platforms perform, but at a lesser cost which is better for the company as it saves us money so we can pass along savings to our employees.

Incentivized

• Time tracking + payroll calculations me 30-60 minutes every time I run payroll.
• Integrated workers' comp, so I didn't have to find an outside carrier and get quotes—it's all taken care of in the same platform.
• Improved employee experience with onboarding.

Incentivized

• Too soon to tell

Incentivized