Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HaloPSA
Score 8.9 out of 10
Enterprise companies (1,001+ employees)
HaloPSA is a solution designed for MSP's and service providers. With HaloPSA out-of-the-box functionality, the solution aims to provide businesses a Cloud platform that enables users to modernise customer experience and automate service. An integrated PSA platform, it includes features such as time-tracking and billing, advanced reporting, asset management, remote access, integrations, and automation tools. Aligned to the user's requirements and boasting an intuitive UI, users…
$35
per month per user
TOPdesk
Score 8.7 out of 10
Mid-Size Companies (51-1,000 employees)
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.N/A
Pricing
HaloPSATOPdesk
Editions & Modules
All-inclusive PSA Software
$35
per month per user
All-inclusive PSA Software
$35
per month per user
No answers on this topic
Offerings
Pricing Offerings
HaloPSATOPdesk
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional Details15% discount for all charities, educational institutions and non-profit organisations.The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed.
More Pricing Information
Features
HaloPSATOPdesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
HaloPSA
-
Ratings
TOPdesk
7.9
207 Ratings
3% below category average
Organize and prioritize service tickets00 Ratings8.3207 Ratings
Expert directory00 Ratings7.4145 Ratings
Service restoration00 Ratings8.0139 Ratings
Self-service tools00 Ratings8.2193 Ratings
Subscription-based notifications00 Ratings7.8143 Ratings
ITSM collaboration and documentation00 Ratings8.2158 Ratings
ITSM reports and dashboards00 Ratings7.3167 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
HaloPSA
-
Ratings
TOPdesk
8.1
169 Ratings
1% below category average
Configuration mangement00 Ratings8.4158 Ratings
Asset management dashboard00 Ratings7.8143 Ratings
Policy and contract enforcement00 Ratings8.2109 Ratings
Change management
Comparison of Change management features of Product A and Product B
HaloPSA
-
Ratings
TOPdesk
7.8
163 Ratings
7% below category average
Change requests repository00 Ratings7.5156 Ratings
Change calendar00 Ratings7.9123 Ratings
Service-level management00 Ratings8.0133 Ratings
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HaloPSATOPdesk
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Score 8.8 out of 10
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Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Planview AdaptiveWork
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Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.2 out of 10
ManageEngine ServiceDesk Plus
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Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HaloPSATOPdesk
Likelihood to Recommend
9.0
(4 ratings)
8.7
(209 ratings)
Likelihood to Renew
-
(0 ratings)
8.7
(121 ratings)
Usability
-
(0 ratings)
9.0
(30 ratings)
Availability
-
(0 ratings)
9.1
(9 ratings)
Performance
-
(0 ratings)
8.1
(9 ratings)
Support Rating
-
(0 ratings)
8.7
(176 ratings)
In-Person Training
-
(0 ratings)
7.5
(3 ratings)
Online Training
-
(0 ratings)
8.0
(2 ratings)
Implementation Rating
-
(0 ratings)
9.8
(17 ratings)
Configurability
-
(0 ratings)
8.9
(8 ratings)
Ease of integration
-
(0 ratings)
7.4
(17 ratings)
Product Scalability
-
(0 ratings)
9.1
(9 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(7 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(7 ratings)
User Testimonials
HaloPSATOPdesk
Likelihood to Recommend
Halo Service Solutions
Having been in IT for 10+ years and used so many different PSA platforms, I must say working with HaloPSA has been simply amazing. Straight out of the box, it's fast. It's feature-rich. It's easy to set up the basics, and the onboarding team was amazing. The onboarding team actually spends time with you, human on human, walking you through the setup and getting it working how you want. No one else does that included. Yeah, sure, you can pay CW and the other huge amounts of money, and they sort of help you, but HaloPSA helps you from the start; it seems they realise if they help set it up correctly in the first place, it reduces support calls. We can run our business from day one - very customer-centric. We have been using HaloPSA for a year now, and there is still plenty to learn and develop on the platform, but every week we are learning new things that we can do. The support team is great; they are humans who understand the issues we face, so they get things working fast. We have suggested some missing features to the dev team, and so far, they have implemented all of them - WOW. Don't get me wrong, as with all platforms, HaloPSA is not perfect. It's young, but it's maturing fast, very fast, and they are getting integrations built with the major players in the IT industry, which is fantastic. Yes, a few times, the link to Xero broke, which was annoying, but unlike the platforms we used in the past, the support team spoke to us and told us what the problem was and got it fixed, so you can't ask for more than that. Their growth has been fantastic to see, but again this has meant a bit of change around with account managers, support personnel, etc., but everyone they bring on is just as good as the last. All in all, migrating to HaloPSA was the best software/platform decision I have made in our business since I began the business. I would recommend HaloPSA to any IT business. Well done, Team HALO. Keep up the awesome work.
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TOPdesk
TOPdesk is a comprehensive service management software ideal for IT-departments, managing incidents in handling change requests. Also fiscality management can use it to keep track of assets and booking of rooms for meetings e.g. Also the registration of employees can be managed by TOPdesk and is therefore ideal for HR department. A scenario where it is less appropriate would be production planning.
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Pros
Halo Service Solutions
  • Workflows
  • Stock Control
  • Quoting
Read full review
TOPdesk
  • TOPdesk provides a clean and modern interface for all of its modules. Many of the modules have a similar look and feel, which makes it easy for users to utilize each one.
  • Its workflow system allows administrators and developers to define what needs to occur when certain events happen. This can ensure that processes happen in the correct sequence.
  • TOPdesk includes a vast API system to allow for external systems to integrate with it, and for TOPdesk to communicate with external systems.
Read full review
Cons
Halo Service Solutions
  • Stock control
  • There are 3-4 different ways to do that same thing
  • Documentation
Read full review
TOPdesk
  • Knowledge Base - The creation is a bit buggy. For example: Image resize only works in Firefox
  • Keep Alive - We keep getting "Website is not up to date" from time to time
  • Dark Mode is missing
  • Save settings - I have to sort the lists every time I open them. If there is a way, it is not easy to find
Read full review
Likelihood to Renew
Halo Service Solutions
No answers on this topic
TOPdesk
We have a multi-year contract and plan on keeping the database growing with our inventory. Techs are getting used to it and seem to like the ease of use and reliability of the cloud system. We have never seen it go down before and maintenance windows have been short and easy to work around.
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Usability
Halo Service Solutions
No answers on this topic
TOPdesk
Sometimes I think some things are hard to find. I often do not know if I have to search in Settings or in Modules. In some cases the user has to do a lot of clicks for example to link a key to a user. Something could work a little smarter.
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Reliability and Availability
Halo Service Solutions
No answers on this topic
TOPdesk
Like I said somewhere else in this review: the helpdesk of TOPdesk is top of the bill! In the Netherlands, that is. I can not plea for the helpdesks in other countries, but I guess the TOPdesk organization will make sure the quality of the helpdesk is the same in every country.
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Performance
Halo Service Solutions
No answers on this topic
TOPdesk
Although being a SAAS solution, TOPdesk performs pretty fast. One can imagine that any SAAS solution is slow or has hiccups, but we have not experienced such with TOPdesk. Pages load quickly, logging in goes smoothly. We have made reports on premise in the past - that always took some time, as you might expect with such complex tasks. It seems that in the SAAS solution TOPdesk somehow has managed to make it even faster!
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Support Rating
Halo Service Solutions
No answers on this topic
TOPdesk
TOPdesk is easy to use and affordable with all the major features required for any organization to smoothly manage its services. We were not quite sure at the beginning if we should go with the TOPdesk for IT service management but we started getting used to it in just a few months. Now, after using it for 3 years, it has been a backbone tool of our organization. The customer support provided by TOPdesk is fast and reliable.
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In-Person Training
Halo Service Solutions
No answers on this topic
TOPdesk
We had Topdesk in-house here training staff for almost a month (2-3 hour meetings 3x a week.) It was invaluable and we were able to take that training and share with the rest of our IT staff. Once implemented we were able to fly from there. The challenges we found were in how to get started. Once started the knowledge base offered from Topdesk has been invaluable.
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Online Training
Halo Service Solutions
No answers on this topic
TOPdesk
Online training documentation is easy to access and consume. There is no real challenges with finding information on how to use the product and some really helpful knowledge base items that show us how valuable these options are in our own implementation of it. The online training we've used has been self driven
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Implementation Rating
Halo Service Solutions
No answers on this topic
TOPdesk
It was a challenge to port over years of the same thing and we ended up keeping old ideas in Topdesk that we will eventually weed out as time passes and we learn how users view categories and flows of tickets. Planning is key but bear in mind that just because you used to do it this way doesn't mean you still have to
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Alternatives Considered
Halo Service Solutions
We have used and tried several other PSA vendors and HaloPSA was our favorite by far. Many others were either much too overly complicated, clunky, slow to respond to issues, incomplete, or they simply failed to deliver on promises made, especially in terms of integrations.
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TOPdesk
We used to use Maintenance direct - it also had limitations in what we were able to utilize it for. The biggest thing we did use if for was utilities. I'm still working on the comparison to the TOPdesk Utility module to see if it fulfills our requirements from a reporting and financial standpoint. We selected TOPdesk over the Maintenance upgrade due to it being more user friendly and we could focus our time on getting things completed rather than setting up users and monitoring their activity. The ability to put TOPdesk on mobile devices for the technicians has been huge for us. We can do real-time work order assignments while they are in the field. Our old system did not do this.
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Scalability
Halo Service Solutions
No answers on this topic
TOPdesk
TOPdesk is very flexible and scalable. Every department in you organization can you the software. Perhaps some persons need some training, but that can be provided by TOPdesk ot some keyusers.
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Return on Investment
Halo Service Solutions
  • Improve our technicians efficiency
  • Helped improve asset recording
  • Knowledge base
Read full review
TOPdesk
  • This year we moved to a unified hardware budget where IT now orders all assets from our budget. Asset management is key to that goal. TOPdesk has enabled our department to move forward with of Computer Lifecycle program of replacements.
  • TOPdesk did come with a cost, we went from using the free Spiceworks solution to a paid solution with TOPdesk. But I firmly believe the benefits outweigh the cost.
  • We had started to have stability issues with our old helpdesk solution. With TOPdesk I have had no downtime and by it being cloud-based we no longer have to have onsite servers.
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ScreenShots

HaloPSA Screenshots

Screenshot of Home PageScreenshot of Asset ManagementScreenshot of Dashboard