Likelihood to Recommend HCL BigFix is well-suited:
Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux. Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security. Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency. However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement: 1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness. 2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience. 3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets. Read full review If you have Sonicwall firewalls, and want to store logs and generate custom reports, then this additional investment is worthy. If you only want to have storage for your logs, then I won't recommend this. You can opt for a Syslog tool or a SIEM platform for analyzing the same and storing logs.
Read full review Pros Software inventory. Patch deployment. Patch review. Read full review Consolidated Logging Reporting Custom and predefined templates for reporting Ease of integration with firewall and other tools Similar GUI and web console like of Sonicwall UTM and firewalls Read full review Cons The patching function is difficult for RedHat Linux servers, and can be improved. The site configuration and access control appears to be cumbersome. Read full review We get reports on the basis of features, like system reports, content/url filtering reports. There must be an option to get reports no the basis of complete user activity, or user timeline They could have bundled or included management along with reporting Pricing considering only collecting of logs and generating reports only from Sonicwall firewalls, I feel is high. Read full review Support Rating Recently we noticed the customer service on the support has dropped compared to when we first deployed the software.
Read full review Alternatives Considered We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients
Read full review Read full review Return on Investment When there is a need to patch a Windows System it has worked Read full review We are not able to keep SonicWall firewall logs for more than 3 months, which has given a positive rating to compliances We are getting custom and scheduled reports of user web activities Logs are now stored safely and securely Read full review ScreenShots