HCL Connections vs. PeopleOne

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HCL Connections
Score 9.0 out of 10
N/A
Connections from HCL Technologies (formerly from IBM, acquired by HCL in 2018) is a collaboration tool and employee digital workspace with key features like social analytics, blogs, document management, and a social network.N/A
PeopleOne
Score 8.5 out of 10
N/A
PeopleOne is a digital workspace software solution that aims to boost employee productivity. As a mobile centric intranet solution for O365 users, it integrates all an employee's digital tools into a single place. With it, the vendor says teams are empowered to do their best work through better communication, collaboration and social engagement on the PeopleOne platform.N/A
Pricing
HCL ConnectionsPeopleOne
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
HCL ConnectionsPeopleOne
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HCL ConnectionsPeopleOne
Top Pros
Top Cons

No answers on this topic

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HCL ConnectionsPeopleOne
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User Ratings
HCL ConnectionsPeopleOne
Likelihood to Recommend
9.0
(20 ratings)
9.1
(1 ratings)
Likelihood to Renew
7.7
(7 ratings)
9.1
(1 ratings)
Usability
9.0
(4 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(4 ratings)
-
(0 ratings)
Implementation Rating
7.3
(1 ratings)
-
(0 ratings)
Product Scalability
7.0
(2 ratings)
-
(0 ratings)
User Testimonials
HCL ConnectionsPeopleOne
Likelihood to Recommend
HCL Technologies
IBM Connections is well suited for larger organizations that need an internal social networking tool and are willing to deal with IBM and the complexity of the software. It is less appropriate for smaller organizations and those who don't want to deal with the complexity, or IBM's awful customer service and prices.
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Eleviant Tech
We are using [PeopleONE] to collect and manage our field data for payroll, invoicing, and production management purposes. So far, it works quite well for those uses. Additionally, we are using the app to manage communications from our offices to our field management at upper and middle field management levels. We have successfully used the application to communicate important upcoming events, COVID protocols and reporting processes, and other initiatives. I am unfamiliar with the limitations of this technology or applications for which it would be unsuited.
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Pros
HCL Technologies
  • The plugin for MS Office/Explorer has made saving and sharing working documents extremely convenient for me and my close colleagues
  • The newsfeed feature conveniently aggregates updates from the communities/people you follow. It's nice not to have to jump from community to community to see what's going on in the organization
  • The various apps can be used for several purposes. A little creativity goes a long way when establishing what type of information the apps can be useful for communicating
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Eleviant Tech
  • The UI, both for desktop and mobile apps, is simple and virtually self-explanatory.
  • Compared to apps we have used in the past, PeopleONE is fast, in both data entry and retrieval.
  • The team responsible for creating our specific requirements for the app is exceptionally responsive. It is made up of creative problems solvers who have built a product that meets every need we have presented.
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Cons
HCL Technologies
  • The lack of a note-taking tool became a bigger and bigger issue as time went on. Our pilot users felt Connections was a natural place to take and share meeting notes – including photos, drawings, recorded audio, etc. – and were always frustrated that there was no easy, organized way to do that. We tried using a Blog, Wiki, etc. but nothing really resonated as a good solution for this.
  • The Wiki tool is weak, providing rigid structure but with few options. A Community can only have a single Wiki, for instance. Wikis are weak in the mobile app as well; they’re not even easy to navigate. Users ended up ignoring Wikis completely despite our efforts to get them to convert documents like guidelines, policies, procedures, handbooks, etc. into Wiki form.
  • The Windows Explorer plug-in was useful but required a lot of manual intervention to setup. For instance, once a user joins a Community in Connections, the Community also has to be manually added to the Explorer plug-in so the user can find, open and edit files with it. We felt this process should be much more automated.
  • Tagging is only relevant in the web UI and, to a lesser extent, in the mobile app. However, in the Windows Explorer plug-in, Tags are not usable at all making it difficult to find things that were easy to find in the web UI.
  • IBM Docs was not included in the on-premises deployment; it was an additional license so we did not test it. Documents, mainly Microsoft Office files, are still the single most common way our user community creates, shares, edits and presents information. That proved to be a major gap for our users, and slowed user adoption considerably. We considered testing it, but IBM Docs would only work for about half of our users so we found ourselves wondering if we really wanted to support two document editing platforms. IBM Docs also offers no way to work offline as far as we could tell. This also meant we would need to keep licensing Microsoft Office which is not cheap.
  • Consulting costs are high because the back-end environment is complex. Installing, administrating and even patching Connections is a fairly complex process. We needed to hire consultants to install our test environment and any major upgrades would’ve required additional consulting fees. Any 3rd party add-ons we looked at were highly technical in nature meaning…you guessed it, more consulting costs.
  • Administrating IBM Connections requires editing XML files in a specific, secure way that is typically done in a console. I love consoles as much as the next admin, but when you only use a console once every 2 months it means looking up all the documentation and re-educating yourself. A single change could take me 2 hours to implement. 3rd party admin dashboards do exist, at an additional cost, but IBM really should provide a much easier way to manage the environment.
  • The lack of in-person or online training courses, materials, videos, etc. really discouraged a lot of users. The only decent training we could find (marketing videos aside) was a single video series on Lynda.com which, of course, was an additional cost. In the end that video didn’t really help our users much beyond introductory concepts.
  • IBM includes reporting, but it’s a massive Cognos system requiring some serious hardware and Cognos expertise. We had neither, and would have ultimately opted for a 3rd party add-on for reporting and statistics.
  • An often overlooked concern is eDiscovery. Our contracted eDiscovery service extensively works with various ECMs, but had no idea how they would handle Connections data. The cloud version of Connections offers an add-on for eDiscovery, but as far as we could tell IBM offered nothing for on-premises deployments.
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Eleviant Tech
  • We haven't actually experienced any issues of note to record here. Every concern, requirement, or change we have requested has been swiftly and satisfactorily resolved by the Impiger team.
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Likelihood to Renew
HCL Technologies
Connections has continued to more than meet our needs from a collaboration point of view and we are currently working on integration with our IBM Websphere portal platform to provide an integrated collaboration solution. This scenario will provide our users the best both products have to offer in a single interface.
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Eleviant Tech
[I give it this rating] because it has addressed all of our needs in a succinct manner and it operates efficiently.
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Usability
HCL Technologies
Connections combines all the most useful abilities from various social networks. This makes it useful of course, but it also reduces user adoption time initially by allowing users to get comfortable with basic features. Once they are comfortable, it's easy for users to start exploring. They find new people in the organization to contact, new sources of information, etc. Before you know it, about half of the users are contributing back in some form -- and all with little or no training needed by IT.
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Eleviant Tech
No answers on this topic
Reliability and Availability
HCL Technologies
Once Connections was installed, patched, etc. it was ALWAYS up. We only had to bring it down for OS updates to the servers. That seems to be typical of anything that runs on WebSphere; it's bulletproof and could probably run for months and years if the underlying OS didn't require constant patching.
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Eleviant Tech
No answers on this topic
Performance
HCL Technologies
IBM Connections web UI, mobile app (data sync to / from the device), and file transfer speeds were almost always very fast. It was rare for a slow-down of any kind, even when doing searches.
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Eleviant Tech
No answers on this topic
Support Rating
HCL Technologies
IBM Support has ALWAYS been quick to respond, regardless of the product. Even first level techs seldom provide "canned" responses and they really try to help. If they can't help, they don't wallow around but engage the right person immediately. It's very rare that the first level tech needs to escalate, and even more rare when they do escalate and the next person engaged cannot solve it. We have been more than satisfied with IBM support's quick and professional responses to our issues.
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Eleviant Tech
No answers on this topic
Implementation Rating
HCL Technologies
Try to understand you will never find a product which suites all your end user for 100%. IBM Connections is the best of all breeds but if you go look on each functionality on its own there are better example out there. But as IBM COnnections delivers it all in just one platform makes it the best example about integration of different functionality into one platform.
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Eleviant Tech
No answers on this topic
Alternatives Considered
HCL Technologies
From the few times that I have used MS SharePoint, I can say that it doesn't seem to hold a candle to the robust features of IBM Connections. The out-of-the-box capabilities of IBM Connections are amazing and are more easy to access and use than what I've seen with MS SharePoint.
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Eleviant Tech
No answers on this topic
Scalability
HCL Technologies
Scaling UP is never an issue with IBM's core technologies like WebSphere, DB2, etc. as long as you have or can find the technical resources to implement it. Where IBM seems to fail is scaling DOWN for smaller organizations. Connections 5.0 on-premises would have required us to create 7 servers -- yes, they would be virtualized, but still that's 7 OS licenses, 40 virtual CPU cores, 80GB RAM, and a few TB of hard disk space. All to replace Quick which runs on 1 server with 1 OS license, 4 cores, 8GB RAM and 600GB of disk. Granted, there are major differences in capabilities between the two, but how do you get a CFO understand why features like a mobile app, file sync, and social sharing require 10x the back-end resources?
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Eleviant Tech
No answers on this topic
Return on Investment
HCL Technologies
  • Positive - Using IBM Connections has reduced the number of directories and file share repositories previously used for collaboration.
  • Positive - The direction is to stop relying on email for the only method of communicating and sharing knowledge. IBM Connections is in the right step.
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Eleviant Tech
  • Improved accuracy of data collected
  • Improved efficiency of data collected
  • Improved efficiency of payroll and invoicing processes
  • Decreased time, in the field and in the office, involved in managing data
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ScreenShots

PeopleOne Screenshots

Screenshot of Announcements: Corporate updates, as in policy changes, tax declaration deadlines, etc. Helps employees be informed with precise announcements.Screenshot of Quick Links: Can link an Organization’s homegrown or third-party applications, with deep links to launch native apps directly on mobile.Screenshot of Department: Substitutable with Departmental News, Team, Docs, Pages, Links. Self contained Permissions, Content EditsScreenshot of Holiday: With offices in different countries and local holiday plans, the holiday calendar can guide outreach to peers at different locations.Screenshot of Events: Keeps employees informed on internal events (as in All Hands meetings) and external conferences/expos. Events can be added to a calendar.Screenshot of Dashboard: Where work is managed.