A complete package but expensive and complicated to maintain
June 20, 2018

A complete package but expensive and complicated to maintain

Jeremiah Miller | TrustRadius Reviewer
Score 6 out of 10
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Verified User
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Overall Satisfaction with IBM Connections

IBM Connections is used by the entire organization. We have many departments and user groups that are divided into Connections "communities". It helps connects users across the organization to each other and to help find and organize information. It is especially useful for connecting with people who you don't normally work with on a day to day basis.
  • User profiles - finding and connecting users, and showing where they fit in the organization
  • Communities - providing places for user groups and departments to collect and share information
  • Wikis - Makes it easy to edit and add information in various places
  • Surveys and forms - lacking many features including basic ones like e-mail notification
  • Search - often doesn't find things users are looking for
  • Installation and maintenance - complex software is hard to install and maintain
  • Tangible ROI is hard to measure. It helps to connect people in your organization. Better relationships and better information mean that your organization can be more efficient and more connected to each other. It may help improve morale which can have an impact on the bottom line.
IBM Connections offers a complete package of tools that can be useful but it doesn't integrate well with other services. Competitors like Yammer offer slightly fewer features but are cheaper and much easier to maintain. If we were making a decision today we probably would choose a combination of Yammer, Slack, Microsoft Teams, and other Microsoft or Google Tools.
IBM Connections is well suited for larger organizations that need an internal social networking tool and are willing to deal with IBM and the complexity of the software. It is less appropriate for smaller organizations and those who don't want to deal with the complexity, or IBM's awful customer service and prices.

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