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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HCL Digital Experience

    Score9.9 out of 10
    N/AHCL Digital Experience is based on the former IBM Web Content Manager and IBM WebSphere Portal products, acquired by HCL Technologies from IBM in late 2018. The product allows the user to create, manage and deliver engaging omnichannel digital experiences to audiences with responsive content, targeted offers, seamlessly integrated applications and consistent branding across channels (web, mobile, and hybrid mobile/web applications and more).N/A

    Magento Open Source

    Score8.1 out of 10
    N/AMagento Open Source is an ecommerce content management solution originally developed by Varien Inc and presently supported by Adobe. The Open Source product is for developers and merchants that is available as a free download, and supported with free upgrades from the Magento Community.N/A
    Pricing
    HCL Digital ExperienceMagento Open Source
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    HCL Digital ExperienceMagento Open Source
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Pricing for Magento will vary greatly depending on outsourcing support and maintenance services.
    More Pricing Information
    Community Pulse
    HCL Digital ExperienceMagento Open Source
    Considered Both Products
    HCLSoftware
    No answer on this topic
    Adobe
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    10 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    10 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    10 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    No answers on this topic
    80%
    Implementation went as expected
    8 Answers
    Features
    HCL Digital ExperienceMagento Open Source
    Security
    Comparison of Security features of HCL Digital Experience and Magento Open Source
    Feature
    HCL Digital Experience
    5.0
    5 Ratings
    47% below category average
    Magento Open Source
    -
    Ratings
    Role-based user permissions5.05 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of HCL Digital Experience and Magento Open Source
    Feature
    HCL Digital Experience
    4.1
    5 Ratings
    64% below category average
    Magento Open Source
    -
    Ratings
    API4.14 Ratings00 Ratings
    Internationalization / multi-language4.15 Ratings00 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of HCL Digital Experience and Magento Open Source
    Feature
    HCL Digital Experience
    2.9
    5 Ratings
    84% below category average
    Magento Open Source
    -
    Ratings
    WYSIWYG editor7.04 Ratings00 Ratings
    Code quality / cleanliness3.15 Ratings00 Ratings
    Admin section3.15 Ratings00 Ratings
    Page templates1.15 Ratings00 Ratings
    Library of website themes1.15 Ratings00 Ratings
    Mobile optimization / responsive design4.04 Ratings00 Ratings
    Publishing workflow1.14 Ratings00 Ratings
    Form generator3.02 Ratings00 Ratings
    Web Content Management
    Comparison of Web Content Management features of HCL Digital Experience and Magento Open Source
    Feature
    HCL Digital Experience
    1.9
    5 Ratings
    111% below category average
    Magento Open Source
    -
    Ratings
    Content taxonomy1.15 Ratings00 Ratings
    SEO support2.15 Ratings00 Ratings
    Bulk management2.13 Ratings00 Ratings
    Availability / breadth of extensions2.14 Ratings00 Ratings
    Community / comment management2.13 Ratings00 Ratings
    Online Storefront
    Comparison of Online Storefront features of HCL Digital Experience and Magento Open Source
    Feature
    HCL Digital Experience
    -
    Ratings
    Magento Open Source
    7.4
    29 Ratings
    5% below category average
    Product catalog & listings00 Ratings9.329 Ratings
    Product management00 Ratings9.029 Ratings
    Bulk product upload00 Ratings9.027 Ratings
    Branding00 Ratings6.727 Ratings
    Mobile storefront00 Ratings4.029 Ratings
    Product variations00 Ratings9.327 Ratings
    Website integration00 Ratings8.326 Ratings
    Visual customization00 Ratings5.728 Ratings
    CMS00 Ratings5.027 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of HCL Digital Experience and Magento Open Source
    Feature
    HCL Digital Experience
    -
    Ratings
    Magento Open Source
    7.0
    29 Ratings
    9% below category average
    Abandoned cart recovery00 Ratings5.424 Ratings
    Checkout user experience00 Ratings8.729 Ratings
    Online Payment System
    Comparison of Online Payment System features of HCL Digital Experience and Magento Open Source
    Feature
    HCL Digital Experience
    -
    Ratings
    Magento Open Source
    8.6
    27 Ratings
    3% above category average
    eCommerce security00 Ratings8.627 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of HCL Digital Experience and Magento Open Source
    Feature
    HCL Digital Experience
    -
    Ratings
    Magento Open Source
    6.4
    29 Ratings
    18% below category average
    Promotions & discounts00 Ratings9.329 Ratings
    Personalized recommendations00 Ratings2.022 Ratings
    SEO00 Ratings7.925 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of HCL Digital Experience and Magento Open Source
    Feature
    HCL Digital Experience
    -
    Ratings
    Magento Open Source
    9.6
    29 Ratings
    18% above category average
    Multi-site management00 Ratings10.026 Ratings
    Order processing00 Ratings9.328 Ratings
    Inventory management00 Ratings9.326 Ratings
    Shipping00 Ratings9.325 Ratings
    Custom functionality00 Ratings10.027 Ratings
    Best Alternatives
    HCL Digital ExperienceMagento Open Source
    Small Businesses
    Yext
    Score6.8 out of 10
    Ecwid by Lightspeed
    Score10 out of 10
    Medium-sized Companies
    Sitecore Digital Experience Platform
    Score8.9 out of 10
    Shopify
    Score8.7 out of 10
    Enterprises
    Progress Sitefinity
    Score7.9 out of 10
    IBM Digital Commerce
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HCL Digital ExperienceMagento Open Source
    Likelihood to Recommend
    9.0
    (11 ratings)
    8.0
    (30 ratings)
    Likelihood to Renew
    5.7
    (6 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (2 ratings)
    6.0
    (1 ratings)
    Support Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    HCL Digital ExperienceMagento Open Source
    Likelihood to Recommend
    HCLSoftware
    HCL DX does really well at managing and maintaining the site. It allows the business to basically maintain the site while IT spent time developing new and enhanced functions. The main issue I currently have with HCL DX is not directly with the product but it does play a role. It is difficult finding skilled resources to support HCL DX in my experience.
    Incentivized
    Read full review
    Adobe
    Magento Open Source is an excellent choice for businesses that need a highly customizable and scalable solution and (most of all) have the technical resources to support it. It's ideal for mid-to-large-sized businesses with complex product catalogs that require complete ownership and control, particularly those with complexities such as multi-country/multi-currency stores.
    Incentivized
    Read full review
    Pros
    HCLSoftware
    • With Version 8.5, IBM Web Content Manager introduced in place editing capabilities which allow authors to make content edits on sections of the page instead of going to the content itself. This feature allows authors to make changes in context of the page and preview changes within the actual look and feel of a live page.
    • Projects provide a collaborative atmosphere for the author community so that authors can interact and work as a team to manage inter-dependent content changes under one project and publish all changes at once, instead of working separately on individual content changes. This brings awareness across authors in an organization and easy knowledge share.
    • IBM Digital Data Connector is a cool feature that allows [users] to integrate external content sources onto the portal using IBM Web Content Manager presentation components. This allows UI/UX designers to present integrated external data in any manner they want, manage UI changes with an underlying approval process and leverage syndication to push changes live immediately.
    • IBM Web Content Manager offers a targeted content feature that allows business users to deliver personalized content to customers based on customer demographic information, browsing history and other transaction related information. Any rules created follow the publishing process thereby making it just a configurable item resulting in less turn around to turn on the feature on a website.
    • IBM Web Content Manager offers 'multi lingual solution' out of the box which allows content creation for almost all popular languages.
    • Syndication feature has improved a lot and it now provides a detailed views comprising of 'failed items', 'items that have syndicated successfully, 'items in queue'. Failed items view provides detailed and clear cut information of what resulted in failure helping IT to troubleshoot problems easily.
    Incentivized
    Read full review
    Adobe
    • It is very good when it comes to search engine optimization as it makes a good use of keywords and tags to improve the SEO score. It increases the chances of ranking up of the eCommerce store in the search engine rankings.
    • It makes the store in a very optimized way and despite being a very advanced system it is still very lightweight when it comes to website speed. The pages have a comparatively low loading time and a good speed.
    • It provides a lot more advance reporting features which are very helpful for businesses to do their planning.
    Incentivized
    Read full review
    Cons
    HCLSoftware
    • IBM Web Content Manager should provide some easily usable connectors through a GUI to connect to bring content from custom data sources including connecting to Salesforce and custom databases.
    • Should further optimize and enhance creation of rich and responsive content driven UIs on various digital channels.
    • Should further optimize and enhance content personalization features.
    Incentivized
    Read full review
    Adobe
    • Magento is not easy for a layman who is not tech-savvy to manage the website.
    • Magento is one of the only modern shopping carts in which one must manually clear the cache and "reindex".
    • Magneto has a lot of technical glitches - more than most of the other shopping carts we work with. Most are minor.
    Incentivized
    Read full review
    Likelihood to Renew
    HCLSoftware
    IBM products always moves forward to adapt to new requirements and technologies. I have used versions 6, 6.1, 7 and 8 of IBM WCM, and I know IBM is ready to revamp the tool based on emerging needs, and still provide the capabilities to migrate your old system to the newer versions.
    Read full review
    Adobe
    It's the dominant force in the SMB open source market. With the continued support of eBay/PayPal, Magento will continue to evolve and should be a market leader for some time.
    Read full review
    Usability
    HCLSoftware
    New versions has increased user experience facilitating usability.
    Read full review
    Adobe
    Magento has a relly step learning curve. This means that you need to find experienced developers who can lead junior ones, otherwise the overall development process can be a disaster. However, once you are comfortable in developing on the platform, the customization capability are basically limitless and you can adapt the platform to any use case you can imagine. Also, there are many alredy developed marketplace modules that can solve, out of the box, many problems you may face.
    Incentivized
    Read full review
    Support Rating
    HCLSoftware
    We had some issues related with performing and the support was suitable and sucessful.
    Read full review
    Adobe
    No answers on this topic
    Implementation Rating
    HCLSoftware
    Implementation was successful due to Websphere application server used.
    Read full review
    Adobe
    No answers on this topic
    Alternatives Considered
    HCLSoftware
    Magento and Prestashop are E-commerce CMS platforms. They are used in a different scale of application than WCM.
    Concerning Joomla, it's a useful CMS forsmaller website. Once again this is an other scale of application than WCM Liveray can compete WCM 7 concerning the : ¤ specific development ¤ security ¤ responsive
    Read full review
    Adobe
    In looking at a different platform to migrate to from Magento 1, we looked primarily at Big Commerce, Shopify and Shopify Plus. Our host was very negative about Magento 2, but we determined after a couple years it was due to the fact it had even more complexity (and very different) than Magento 1. Shopify Plus was attractive, but the cost factor for two sites led us back to Magento 2.
    Incentivized
    Read full review
    Return on Investment
    HCLSoftware
    • Negative: Very complex architecture for on-premise deployments (too many servers to installed)
    • Positive: Easy customization
    • Negative: Architecture limited to cloud solutions
    • WCM is an old product and needs an update
    • Blog, and community are not integrated in Digital Manager for discussion
    • Templates are not available to integrate basic services (FileNet, more complex BPM , e-commerce)
    Incentivized
    Read full review
    Adobe
    • Better Total Cost of Ownership than bespoke e-commerce solutions due to being open source and the wide range of free/commercial extensions available to extend the platform.
    • Often more extensive to set up and maintain than other open source alternatives, such as WooCommerce.
    Read full review
    ScreenShots