Use HCL DX to bridge the gap from employee to customer
April 28, 2022
Use HCL DX to bridge the gap from employee to customer
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
We use it to drive the corporate customer website. We use HCL DX to merge the marketing site and the eCommerce site and give users a consolidated experience. We are moving forward with plans to use DX to drive customer self-help functions on the site and to unify this experience with the tools the inside sales support team uses. The idea is to break down siloed applications and refactor them as components that will allow the various component pieces to be shared using the DX framework to compile experiences appropriate for the customer and employee.
- Content Management
- Personalization
- Site aggregation
- SEO management
- Documentation of functions
- Education
- Ease of use for the business users.
- Ease of maintenance.
- Flexibility and options with deply.
- It allowed the Avnet Marketing team to take control of the site and maintain and update it without involving the IT team in the day-to-day operation. This opened up opportunities to speed up enhancements from IT but also opened possibilities to offer special services and functions to core customers and suppliers.
Each of the options had good points and bad points. Building a site with tight integration to HCL Commerce and SAP backend systems was just easier with HCL DX. Security is also a concern and HCL DX provided better fine-grained security across the board. HCL DX also allowed us to use multiple technologies and maintain a cohesive feel across everything.
Do you think HCL Digital Experience delivers good value for the price?
Yes
Are you happy with HCL Digital Experience's feature set?
Yes
Did HCL Digital Experience live up to sales and marketing promises?
Yes
Did implementation of HCL Digital Experience go as expected?
Yes
Would you buy HCL Digital Experience again?
Yes