What users are saying about
22 Ratings
5 Ratings
22 Ratings
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Score 6.2 out of 100
5 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • Phone.com ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.4

HCL Sametime

84%
10.0

Phone.com

100%
Phone.com ranks higher in 5/5 features

Hosted PBX

9.0
90%
2 Ratings
10.0
100%
2 Ratings

Multi-level Interactive Voice Response (IVR)

9.0
90%
2 Ratings
10.0
100%
2 Ratings

User templates

8.0
80%
2 Ratings
10.0
100%
2 Ratings

Call reports

8.0
80%
2 Ratings
10.0
100%
2 Ratings

Directory of employee names

8.0
80%
7 Ratings
10.0
100%
2 Ratings

Call Management

8.0

HCL Sametime

80%
10.0

Phone.com

100%
Phone.com ranks higher in 5/5 features

Answering rules

8.0
80%
5 Ratings
10.0
100%
2 Ratings

Call recording

8.0
80%
2 Ratings
10.0
100%
2 Ratings

Call park

8.0
80%
1 Rating
10.0
100%
1 Rating

Call screening

8.0
80%
2 Ratings
10.0
100%
2 Ratings

Message alerts

8.0
80%
6 Ratings
10.0
100%
2 Ratings

VoIP system collaboration

8.0

HCL Sametime

80%
10.0

Phone.com

100%
HCL Sametime ranks higher in 2/4 features

Video conferencing

8.0
80%
6 Ratings
N/A
0 Ratings

Audio conferencing

8.0
80%
5 Ratings
10.0
100%
1 Rating

Video screen sharing

8.0
80%
1 Rating
N/A
0 Ratings

Instant messaging

8.0
80%
1 Rating
10.0
100%
1 Rating

Mobile apps

8.0

HCL Sametime

80%
10.0

Phone.com

100%
Phone.com ranks higher in 2/2 features

Mobile app for iOS

8.0
80%
8 Ratings
10.0
100%
1 Rating

Mobile app for Android

8.0
80%
7 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • Phone.com is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

HCL Sametime

70%
10 Ratings
10.0

Phone.com

100%
2 Ratings

Likelihood to Renew

10.0

HCL Sametime

100%
1 Rating

Phone.com

N/A
0 Ratings

Usability

8.6

HCL Sametime

86%
2 Ratings

Phone.com

N/A
0 Ratings

Availability

10.0

HCL Sametime

100%
2 Ratings

Phone.com

N/A
0 Ratings

Performance

9.0

HCL Sametime

90%
2 Ratings

Phone.com

N/A
0 Ratings

Support Rating

8.3

HCL Sametime

83%
8 Ratings

Phone.com

N/A
0 Ratings

Ease of integration

9.0

HCL Sametime

90%
1 Rating

Phone.com

N/A
0 Ratings

Product Scalability

10.0

HCL Sametime

100%
1 Rating

Phone.com

N/A
0 Ratings

Likelihood to Recommend

HCL Technologies

Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
Read full review

Phone.com

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Read full review

Pros

HCL Technologies

  • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
  • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
  • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio &amp; Video mobilized quickly.
  • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
Read full review

Phone.com

  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
Read full review

Cons

HCL Technologies

  • Not convenient for a large group meeting.
  • Very basic tool for internal communication only not available for third party communication
  • Very basic and limited mobile app features.
  • High speed connection is needed to connect to Sametime
Read full review

Phone.com

  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Read full review

Pricing Details

HCL Sametime

Starting Price

Editions & Modules

HCL Sametime editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Phone.com

    Starting Price

    $12.99 per month

    Editions & Modules

    Phone.com editions and modules pricing
    EditionModules
    Basic Users$12.991
    Plus Users$19.992
    Pro Users$29.993
    Lice ReceptionistStarting at $904
    IP Phone Connection$4.995
    Call Recording$7.996
    Phone Numbers$4.997
    Global Phone NumbersStarting at $4.998
    International DialingVary Rates9

    Footnotes

    1. per user, per month
    2. per user, per month
    3. per user, per month
    4. per month
    5. per month, per device
    6. per month
    7. per month
    8. per month
    9. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

    Likelihood to Renew

    HCL Technologies

    Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
    Read full review

    Phone.com

    No answers on this topic

    Usability

    HCL Technologies

    Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
    Read full review

    Phone.com

    No answers on this topic

    Reliability and Availability

    HCL Technologies

    Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
    Read full review

    Phone.com

    No answers on this topic

    Performance

    HCL Technologies

    Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
    Read full review

    Phone.com

    No answers on this topic

    Support Rating

    HCL Technologies

    I have not needed to use the Sametime support team. Our local support team was able to configure it for me.
    Read full review

    Phone.com

    No answers on this topic

    Alternatives Considered

    HCL Technologies

    We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.
    Read full review

    Phone.com

    No answers on this topic

    Scalability

    HCL Technologies

    Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
    Read full review

    Phone.com

    No answers on this topic

    Return on Investment

    HCL Technologies

    • Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
    • We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
    • The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.
    Read full review

    Phone.com

    • Reduced cost and improved our efficiency - all reps love it.
    Read full review

    Screenshots

    Add comparison