What users are saying about
20 Ratings
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Score 6.8 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

HCL Sametime (formerly from IBM)

Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
Anonymous | TrustRadius Reviewer

Phone.com

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Bill Artinger | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

HCL Sametime (formerly from IBM)
8.4
Phone.com
10.0
Hosted PBX
HCL Sametime (formerly from IBM)
8.8
Phone.com
10.0
Multi-level Interactive Voice Response (IVR)
HCL Sametime (formerly from IBM)
8.8
Phone.com
10.0
User templates
HCL Sametime (formerly from IBM)
8.0
Phone.com
10.0
Call reports
HCL Sametime (formerly from IBM)
8.0
Phone.com
10.0
Directory of employee names
HCL Sametime (formerly from IBM)
8.7
Phone.com
10.0

Call Management

HCL Sametime (formerly from IBM)
8.1
Phone.com
10.0
Answering rules
HCL Sametime (formerly from IBM)
7.9
Phone.com
10.0
Call recording
HCL Sametime (formerly from IBM)
8.0
Phone.com
10.0
Call park
HCL Sametime (formerly from IBM)
8.0
Phone.com
10.0
Call screening
HCL Sametime (formerly from IBM)
8.3
Phone.com
10.0
Message alerts
HCL Sametime (formerly from IBM)
8.3
Phone.com
10.0

VoIP system collaboration

HCL Sametime (formerly from IBM)
8.0
Phone.com
10.0
Video conferencing
HCL Sametime (formerly from IBM)
7.9
Phone.com
Audio conferencing
HCL Sametime (formerly from IBM)
7.9
Phone.com
10.0
Video screen sharing
HCL Sametime (formerly from IBM)
8.0
Phone.com
Instant messaging
HCL Sametime (formerly from IBM)
8.0
Phone.com
10.0

Mobile apps

HCL Sametime (formerly from IBM)
7.4
Phone.com
10.0
Mobile app for iOS
HCL Sametime (formerly from IBM)
7.4
Phone.com
10.0
Mobile app for Android
HCL Sametime (formerly from IBM)
7.4
Phone.com
10.0

Pros

HCL Sametime (formerly from IBM)

  • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
  • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
  • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
  • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
Anonymous | TrustRadius Reviewer

Phone.com

  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
Carlos Crameri | TrustRadius Reviewer

Cons

HCL Sametime (formerly from IBM)

  • Whenever I drop Sametime and relogin, I have to ask somebody else to invite me to chat rooms. It would be great to have a function to show me which chat room(s) I was previously on and give me an option to rejoin by Sametime itself.
  • Not always able to see chat history in chat room. If the invitor forget to check allow to see chat history, or the history the invitor cannot be seen, I will not be able to see.
  • Can not send files via Sametime.
Anonymous | TrustRadius Reviewer

Phone.com

  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Bill Artinger | TrustRadius Reviewer

Likelihood to Renew

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
Anonymous | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Usability

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
Anonymous | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Reliability and Availability

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
Anonymous | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Performance

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 9.0
Based on 1 answer
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
Anonymous | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Support Rating

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.4
Based on 4 answers
A simple platform yet it saves a massive amount of time and costs for our company. It is a very straight-forward tool without complexity in using the platform. Although there are not as many features as other chat platforms, it is sufficient for my company to have internal discussions very easily. Amid busy work hours, we don't even need too many fancy features for communication. A simple yet professional tool is more than enough for business conversation.
Mogana Tashiani | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Alternatives Considered

HCL Sametime (formerly from IBM)

Slack is the best messaging app that I have used for work communication. Slack is actually so easy to use, and offers such a good mobile app, that I use it on my own for personal conversations. Slack offers many features that Sametime either doesn't or doesn't do well. We chose IBM Sametime because it was the first chat app that we used at our company. Many people are familiar with it and did not want to move to a new tool.
Anonymous | TrustRadius Reviewer

Phone.com

No answers on this topic

Scalability

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
Anonymous | TrustRadius Reviewer

Phone.com

No score
No answers yet
No answers on this topic

Return on Investment

HCL Sametime (formerly from IBM)

  • Licensing for existing IBM customers can be advantageous as they might actually already have a free entitlement (even if they do not know that yet) - so it can be quite cost-efficient.
  • Small environments can be fit onto a single server and run quite well
Victor Toal | TrustRadius Reviewer

Phone.com

  • Reduced cost and improved our efficiency - all reps love it.
Carlos Crameri | TrustRadius Reviewer

Screenshots

HCL Sametime (formerly from IBM)

Pricing Details

HCL Sametime (formerly from IBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HCL Sametime (formerly from IBM) Editions & Modules

Additional Pricing Details

Phone.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Phone.com Editions & Modules

Edition
Basic Users$12.991
Plus Users$19.991
Pro Users$29.991
Lice ReceptionistStarting at $902
IP Phone Connection$4.993
Call Recording$7.994
Phone Numbers$4.994
Global Phone NumbersStarting at $4.994
International DialingVary Rates
  1. per user, per month
  2. per month
  3. per month, per device
  4. per month
Additional Pricing Details
20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

Rating Summary

Likelihood to Recommend

HCL Sametime (formerly from IBM)
7.6
Phone.com
10.0

Likelihood to Renew

HCL Sametime (formerly from IBM)
10.0
Phone.com

Usability

HCL Sametime (formerly from IBM)
8.6
Phone.com

Reliability and Availability

HCL Sametime (formerly from IBM)
10.0
Phone.com

Performance

HCL Sametime (formerly from IBM)
9.0
Phone.com

Support Rating

HCL Sametime (formerly from IBM)
8.4
Phone.com

Scalability

HCL Sametime (formerly from IBM)
10.0
Phone.com

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