Heimdal Patch and Asset Management vs. ServiceNow Security Operations

Heimdal Patch and Asset Management has really helped us consistently patch our endpoints in what has become a much more flexible work environment. It picks up updates immediately upon release (looking at you patch Tuesday!), lets you set automatic install windows for "zero touch" deployment where appropriate and more manual control for clients you may want a slower roll-out for. Support staff are knowledgeable and quick to respond!

Incentivized

Tight integration across ticketing, CMDB and ServiceNow Security Operations workflows automation module definitely stand out. In addition, the mean time to detection has reduced in my organization leading to a more efficient security operations with less burnout.

Incentivized

• Fast updates of well-known 3rd party applications
• Fast Management with only seldom cases in which we need to stop a change
• Quick Support-Team that will handle problems professionally
• Good amount of settings in the Dashboard with Group Policy options to allow custom settings for different Departments or Sub-Companies

Incentivized

• Automatically creates a ticket for security incidents.
• Complete root cause Analysis of the problem.
• Ability to provide more knowledge because of threat intelligence.

Incentivized

• Interface could be more user friendly but when you know how it works its allright
• Easier way to quickly see what updates are installed on what machines

Incentivized

• Even though I mentioned that we built incident response playbooks, we found the learning curve to be steep, having drag and drop or something similar to this would be appreciated

Incentivized

Seamless integration across modules mentioned in the previous sections along with the ability to automate security workflows are the main reasons.

Incentivized

We Kaseya VSA as our RMM tool and this also incorporates patch and asset management. Although it overlaps Heimdal Patch and Asset Managment, VSA has a different database of 3rd party software. We use both solutions to give us a greater coverage of patches to ensure as many vulnerabilities as possible are patched.

Incentivized

Instead of integrating Spunk to ServiceNow ticketing and asset tool, I was able to get a native built in integration across ServiceNow modules and this helped a lot.

Incentivized

• A slight positive ROI according to the Heimdal Patch and Asset Management dashboard
• Malware detection rates are excellent with detections occuring live rather than during scheduled scans

Incentivized

• Positive ROI since most of the security incidents can be closed via a security centre.

Incentivized