Good But Requires Some Improvements
July 06, 2022

Good But Requires Some Improvements

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Heimdal Patch and Asset Management

Heimdal Patch and Asset Management provides anti-malware protection on the company's end-points. End-point software is kept up to date using Heimdal as are Windows OS updates. We are testing Heimdal Patch and Asset Management alongside another AV product. The other product provides USB management and web access permissions which Heimdal Patch and Asset Management lacks. However, today, software and OS updates appear to be more important than malicious USB devices due to the way today's threats infect devices. Web management remains just as important due to phishing websites and the compromised websites used to distribute malware. The company receives numerous phishing emails which requires two barriers. Should the spam filter fail to detect these emails, the AV software must act as a secondary barrier and detect or block malicious websites.
  • Malware detection
  • Software patch management
  • OS update management
  • Website management could be better by using categories of sites that users can and cannot access
  • OS updates
  • Software patch management
  • Malware detection
  • A slight positive ROI according to the Heimdal Patch and Asset Management dashboard
  • Malware detection rates are excellent with detections occuring live rather than during scheduled scans
Sophos does not offer patch management or OS updates which are essential in todays threat landscape.

Do you think Heimdal Patch and Asset Management delivers good value for the price?

Yes

Are you happy with Heimdal Patch and Asset Management's feature set?

No

Did Heimdal Patch and Asset Management live up to sales and marketing promises?

Yes

Did implementation of Heimdal Patch and Asset Management go as expected?

Yes

Would you buy Heimdal Patch and Asset Management again?

Yes

Heimdal Patch and Asset Management is well suited due to the number of endpoints requiring updates. Software updates are better managed by system admins than the end-user due to the risk of issues sometimes caused by patches. The product is less suited due to the lack of website management. Other products make this task easier by using categories which websites are sorted into. It is easier to determine individual department web access by selecting which categories the users do and don't need access to.