Works as expected; with little interaction required (if desired) once setup. Support are always on hand and helpful.
October 21, 2022
Works as expected; with little interaction required (if desired) once setup. Support are always on hand and helpful.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Heimdal Patch and Asset Management
We use it to monitor and administer supported 3rd party updates (Chrome, iTunes, etc.) and Microsoft patches automatically on a daily, weekly and monthly basis.
We control "sensitive" machines via policy so updates are a manual push. This allows us to test updates constructively before rolling out en-masse.
We control "sensitive" machines via policy so updates are a manual push. This allows us to test updates constructively before rolling out en-masse.
- Keeps the 3rd part software Heimdal supports right up to date.
- Allows a good level of control and customisation in policy for deploying Updates safely and quickly.
- Good control of the endpoint to force/postpone restarts to help commit updates the require it.
- Agent based allows for central control and consistent patching when dealing with a flexible work environment.
- Can't interact with 'Other Microsoft products' such as .NET installs so no option to patch centrally.
- "Limited" number of 3rd party software supported. Uplift in license to allow unsupported 3rd party software updates (via uploaded .msi's for example)
- Reporting can be a little tricky to pull together at first when trying to understand the level of "compliance" for patches.
- Agent based management allowed for consistent patch management wherever there's an internet connection.
- Automatically scheduling and release of Windows updates with little administrative overhead
- Controlled, prompted reboots to commit updates quickly without disrupting end users
- Allows us to maintain a good security posture specifically around patches
- Time saved having to administer other, more manual solution
- Data Centre resource saved hosting heavy workload to manage patches
We assessed both ManageEngine and Qualys (specifically their patch management solution) against Heimdal Patch and Asset Management. Qualys was an outlier in terms of cost and felt complex for setup at the time (I believe this has now improved) when compared to both alternate solutions. When considering our patch solution we also wanted a product that could integrate additional features (Spam filtering, endpoint protection, remote desktop support) under "a pane of glass". Heimdal Patch and Asset Management seemed to cover this off within the best interface at a competitive price for each additional solution.
Do you think Heimdal Patch and Asset Management delivers good value for the price?
Yes
Are you happy with Heimdal Patch and Asset Management's feature set?
Yes
Did Heimdal Patch and Asset Management live up to sales and marketing promises?
Yes
Did implementation of Heimdal Patch and Asset Management go as expected?
Yes
Would you buy Heimdal Patch and Asset Management again?
Yes