Help Desk Migration vs. Relokia

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Help Desk Migration
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Help Desk Migration is a tool used to transfer data from one platform to another securely, accurately, and with no downtime.N/A
Relokia
Score 9.4 out of 10
N/A
Relokia delivers specialized data migration, ETL, and backup services tailored to SaaS, cloud, and enterprise platforms. Its automated solutions support transfers between help desks, CRMs, project management tools, and accounting systems. With support for over 100 platforms, Relokia enables secure, scalable, and fully managed data flows. Key features include advanced field mapping, delta migration, audit trails, and compliance with SOC 2 standards. Relokia helps reduce manual…N/A
Pricing
Help Desk MigrationRelokia
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Help Desk MigrationRelokia
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
Help Desk MigrationRelokia
Small Businesses
HYCU
HYCU
Score 8.7 out of 10
HYCU
HYCU
Score 8.7 out of 10
Medium-sized Companies
Matillion
Matillion
Score 8.3 out of 10
Matillion
Matillion
Score 8.3 out of 10
Enterprises
Oracle GoldenGate
Oracle GoldenGate
Score 8.7 out of 10
Oracle GoldenGate
Oracle GoldenGate
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Help Desk MigrationRelokia
Likelihood to Recommend
10.0
(2 ratings)
9.4
(4 ratings)
Usability
10.0
(2 ratings)
9.4
(4 ratings)
User Testimonials
Help Desk MigrationRelokia
Likelihood to Recommend
Help Desk Migration
Thanks to the quick response from the support team, I was able to maintain an ongoing dialogue and get questions answered promptly throughout the project. Their responsiveness made it easy to request and implement specific changes, such as disabling comments on all migrated articles, without delaying our migration timeline.
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Relokia
The Relokia team ensured that every piece of data was transferred flawlessly. The migration process was smooth, efficient, and—most importantly—error-free. Their communication was clear throughout and it was really easy to get answers when needed. With Relokia, we were able to move forward with our new system without the usual headaches that come with complex data migrations. We highly recommend their services to any organization looking for a dependable and professional migration partner.
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Pros
Help Desk Migration
  • Listening and gathering information
  • Transitioning work among their staff - we talked to 4 different people during the project, and ever single person was up to speed on the work and status
  • Reasonably priced
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Relokia
  • Communication
  • Ease of use
  • Transparency in pricing.
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Cons
Help Desk Migration
  • I think the field map could be a little more entuitive with better explanations of what each field is for.
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Relokia
No answers on this topic
Usability
Help Desk Migration
Both their demo and full migrations are pretty easy to use
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Relokia
Their mapping UI is intuitive and powerful, selecting the fields you want to use is a breeze, and adding custom fields is awesome. If the field doesn't exist in the destination service, they create it with the same labels and options. I was really impressed.
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Return on Investment
Help Desk Migration
  • In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.
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Relokia
  • Saved us lots of time.
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ScreenShots

Help Desk Migration Screenshots

Screenshot of selecting the source and target platforms.Screenshot of mapping data for an accurate migration process.Screenshot of running the Demo Migration, which includes transferring 20 tickets and 20 articles.Screenshot of reviewing the demo migration results.Screenshot of adjusting the mapping and refining the data migration path.Screenshot of the migration progress — duration depends on the number of records being migrated.