Help Desk Migration vs. Relokia

Thanks to the quick response from the support team, I was able to maintain an ongoing dialogue and get questions answered promptly throughout the project. Their responsiveness made it easy to request and implement specific changes, such as disabling comments on all migrated articles, without delaying our migration timeline.

The Relokia team ensured that every piece of data was transferred flawlessly. The migration process was smooth, efficient, and—most importantly—error-free. Their communication was clear throughout and it was really easy to get answers when needed. With Relokia, we were able to move forward with our new system without the usual headaches that come with complex data migrations. We highly recommend their services to any organization looking for a dependable and professional migration partner.

• Listening and gathering information
• Transitioning work among their staff - we talked to 4 different people during the project, and ever single person was up to speed on the work and status
• Reasonably priced

• Communication
• Ease of use
• Transparency in pricing.

• I think the field map could be a little more entuitive with better explanations of what each field is for.

Both their demo and full migrations are pretty easy to use

Their mapping UI is intuitive and powerful, selecting the fields you want to use is a breeze, and adding custom fields is awesome. If the field doesn't exist in the destination service, they create it with the same labels and options. I was really impressed.

• In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.

• Saved us lots of time.