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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Desk Migration

    Score9.5 out of 10
    Mid-Size Companies (51-1,000 employees)
    Help Desk Migration is a tool used to transfer data from one platform to another securely, accurately, and with no downtime.N/A

    SharePlex

    Score10 out of 10
    N/ASharePlex from Quest Software is a data replication software offering near real-time replication and supporting a wide variety of databases.N/A
    Pricing
    Help Desk MigrationSharePlex
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Help Desk MigrationSharePlex
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Help Desk MigrationSharePlex
    Considered Both Products
    Help Desk Migration
    No answer on this topic
    Quest Software
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    9 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    9 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    9 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    No answers on this topic
    Best Alternatives
    Help Desk MigrationSharePlex
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    Qlik Replicate
    Score10 out of 10
    Enterprises
    No answers on this topic
    Qlik Replicate
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Help Desk MigrationSharePlex
    Likelihood to Recommend
    9.5
    (9 ratings)
    10.0
    (5 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (9 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Help Desk MigrationSharePlex
    Likelihood to Recommend
    Help Desk Migration
    Any time you have a complex migration project where losing critical data isn't an option. We previously used Help Desk Migration to migrate from Salesforce Service Cloud to Zendesk, and after a seamless migration, they were the perfect partner to enlist for the migration to Odoo Helpdesk. If you need reliability, structured mapping, and a communicative team to guide you through the process, this platform is for you.
    Read full review
    Quest Software
    SharePlex really shines when set alongside GoldenGate. The licensing costs of the two products would appear to place them in entirely different ballparks yet they perform nearly identically in practice. SharePlex is suitable for heterogenous replication of one database to another. The list of targets is ever increasing, with support for all major RDBMS vendors as well as support for popular NoSQL and JSON replication. SharePlex is effective when replicating from on-premise to cloud. Whether that's migrating data, creating a high-availability presence in a public or private cloud, or populating a data mart, it does the job quite well.
    Incentivized
    Read full review
    Pros
    Help Desk Migration
    • Listening and gathering information
    • Transitioning work among their staff - we talked to 4 different people during the project, and ever single person was up to speed on the work and status
    • Reasonably priced
    Read full review
    Quest Software
    • SharePlex is highly configurable and versatile. It can handle virtually any kind of data replication needs.
    • SharePlex is very robust. Its message queuing mechanism provides fast data transfer from the source to the target.
    • SharePlex software is very stable and mature, and it is highly scalable and reliable.
    • SharePlex support is exceptionally good. We are very satisfied with its support engineers.
    Incentivized
    Read full review
    Cons
    Help Desk Migration
    • I think the field map could be a little more entuitive with better explanations of what each field is for.
    Read full review
    Quest Software
    • When first introduced the Change Data Capture process was awkward. Each subsequent release has improved the process.
    • Sometimes the Shareplex monitoring service in Foglight gets overly aggressive in sending out error notifications and can end up spamming the admins with email alerts for one problem. We have had to tone that down.
    Incentivized
    Read full review
    Likelihood to Renew
    Help Desk Migration
    No answers on this topic
    Quest Software
    We depend on it to supply data to our various OLTP and Data Warehouse environments
    Incentivized
    Read full review
    Usability
    Help Desk Migration
    Overall, the service is very easy to use. The only hang up I ran into was that it's difficult to avoid re-running the demo once the demo is complete and you're ready to look at the full migration options.
    Read full review
    Quest Software
    It is very usable once you get over the initial setup.
    Incentivized
    Read full review
    Support Rating
    Help Desk Migration
    No answers on this topic
    Quest Software
    Support is very responsive. They take ownership of the problems and see them through to the finish. When a bug is found they work towards developing testing and making the fix available to us to solve the problem.
    Incentivized
    Read full review
    Alternatives Considered
    Help Desk Migration
    Mainly used vendor PS teams and individual consultants in the past plus some more enterprise-gearer ETL platforms. Relokia's Help Desk Migration service beats them all by a massive margin due to low cost, high speed and low complexity
    Read full review
    Quest Software
    SharePlex support is an award-winning team, which is available for 24 hours, and any time they have solutions with perfect expertise. Besides, SharePlex has supported data migration, with multiple reporting features that ensure there are comprehensive database evaluations. The simplicity of SharePlex installation also gives it a higher mark, is very efficient, and allows companies to understand it easily.
    Incentivized
    Read full review
    Return on Investment
    Help Desk Migration
    • In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.
    Read full review
    Quest Software
    • Postive: easy to replicate data for non-prod use
    • Negative: we spent a lot time due to data out of sync
    Incentivized
    Read full review
    ScreenShots

    Help Desk Migration Screenshots

    Screenshot of selecting the source and target platforms.Screenshot of mapping data for an accurate migration process.Screenshot of running the Demo Migration, which includes transferring 20 tickets and 20 articles.Screenshot of reviewing the demo migration results.Screenshot of adjusting the mapping and refining the data migration path.Screenshot of the migration progress — duration depends on the number of records being migrated.