Help Lightning vs. Notion

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Help Lightning
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…
$75,000
per year
Notion
Score 8.8 out of 10
N/A
Notion aims to present users with an all-in-one workspace — for notes, tasks, wikis, and databases, from Notion Labs in San Francisco.
$5
per month per user
Pricing
Help LightningNotion
Editions & Modules
Enterprise
$75,000
per year per installation
Free
$0
Plus
$12
per month per user
Business
$24
per month per user
Enterprise
Custom Pricing
Offerings
Pricing Offerings
Help LightningNotion
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.A discount is offered for annual billing.
More Pricing Information
Community Pulse
Help LightningNotion
Features
Help LightningNotion
Project Management
Comparison of Project Management features of Product A and Product B
Help Lightning
-
Ratings
Notion
7.3
79 Ratings
6% below category average
Task Management00 Ratings8.174 Ratings
Gantt Charts00 Ratings6.846 Ratings
Scheduling00 Ratings6.957 Ratings
Workflow Automation00 Ratings6.455 Ratings
Mobile Access00 Ratings7.372 Ratings
Search00 Ratings8.075 Ratings
Visual planning tools00 Ratings7.968 Ratings
Communication
Comparison of Communication features of Product A and Product B
Help Lightning
-
Ratings
Notion
7.8
76 Ratings
3% below category average
Chat00 Ratings6.329 Ratings
Notifications00 Ratings7.568 Ratings
Discussions00 Ratings7.349 Ratings
Surveys00 Ratings6.720 Ratings
Internal knowledgebase00 Ratings8.869 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.98 Ratings
Integrates with Outlook00 Ratings9.02 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Help Lightning
-
Ratings
Notion
8.1
76 Ratings
1% above category average
Versioning00 Ratings7.657 Ratings
Video files00 Ratings7.649 Ratings
Audio files00 Ratings7.343 Ratings
Document collaboration00 Ratings8.571 Ratings
Access control00 Ratings8.271 Ratings
Advanced security features00 Ratings7.251 Ratings
Integrates with Google Drive00 Ratings9.213 Ratings
Device sync00 Ratings9.253 Ratings
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Help LightningNotion
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User Ratings
Help LightningNotion
Likelihood to Recommend
10.0
(1 ratings)
8.6
(85 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
8.4
(55 ratings)
User Testimonials
Help LightningNotion
Likelihood to Recommend
Help Lightning
I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
Read full review
Notion Labs, Inc
If you want a customizable solution that can be adapted for just about any scenario, I recommend using Notion. If you need a solution that's easy to share with people outside your organization, Notion is great and allows individual or team permission-setting. If you want a turnkey solution, Notion might not be the best since it requires a fair bit of set-up. There are templates that can be purchased to handle this, but I haven't found them very helpful.
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Pros
Help Lightning
  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.
Read full review
Notion Labs, Inc
  • I love that you can create nested pages, allowing for separate sections to organize information as needed.
  • I appreciate the convenience of effortlessly uploading images to any section.
  • I appreciate that when adding links, you can embed them so the website displays directly on the page.
Read full review
Cons
Help Lightning
  • It needs a strong network or signal connection.
  • Nothing else.
Read full review
Notion Labs, Inc
  • I use Notion on my personal tablet, and unlike on the computer, I have a lot of difficulty editing backgrounds, GIFs, and page dividers. It's not as user-friendly, and often the elements end up cut off or misaligned, which is frustrating.
  • While the current calendar feature is helpful, I'd love to see more customization options. The Google Calendar style isn't always ideal, especially for tasks without specific times or for ongoing projects that require daily maintenance.
  • It would be fantastic to have more flexibility in customizing Notion pages. For example, I'd love to create planners with the freedom to add illustration boxes, stickers, or GIFs without being restricted to a fixed layout.
Read full review
Likelihood to Renew
Help Lightning
No answers on this topic
Notion Labs, Inc
We're too settled in the ecosystem and we have no major complaints with it. No reason to move unless you have a burning pain point
Read full review
Usability
Help Lightning
No answers on this topic
Notion Labs, Inc
Very easy to use (I learned how to use everything on my own) and I was able to set up an entire ecosystem without any courses or other tools. I often say that Notion is like Lego for adults, because there we can use all the available tools to create a multitude of things, from funnels to projects with calculated deadlines and tags.
Read full review
Alternatives Considered
Help Lightning
I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
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Notion Labs, Inc
The company uses both Notion and Trello within the company. Notion is more for North America employees while Trello is used between Operation team overseas and in North America. Sometimes it's a preference of how the tools look like for project management. I would say both Notion and Trello are nice tools and serves our needs.
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Return on Investment
Help Lightning
  • Makes work team better, even remotely.
  • Allows to share important information and get constantly retro alimentations.
  • Helps us to respect the Covid-19 prevention measures, while continue working.
Read full review
Notion Labs, Inc
  • It has streamlined our processes across various teams to all work from a signle source of truth
  • Maintaining this source of truth is a full time job
  • It has reduced our overall tool set by completely eliminating two other softwares we were paying for
Read full review
ScreenShots

Help Lightning Screenshots

Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.