TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Notion

    Score8.7 out of 10
    N/ANotion aims to present users with an all-in-one workspace — for notes, tasks, wikis, and databases, from Notion Labs in San Francisco.

    $5

    per month per user

    Pricing
    Help LightningNotion
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    Free
    $0
    Plus
    $12
    per month per user
    Business
    $24
    per month per user
    Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    Help LightningNotion
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.A discount is offered for annual billing.
    More Pricing Information
    Community Pulse
    Help LightningNotion
    Considered Both Products
    Help Lightning
    No answer on this topic
    Notion Labs, Inc
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    93%
    Would buy again
    75 Answers
    Delivers good value for the price
    No answers on this topic
    97%
    Delivers good value for the price
    60 Answers
    Happy with the feature set
    No answers on this topic
    98%
    Happy with the feature set
    79 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    96%
    Lived up to sales and marketing promises
    45 Answers
    Implementation went as expected
    No answers on this topic
    93%
    Implementation went as expected
    53 Answers
    Features
    Help LightningNotion
    Project Management
    Comparison of Project Management features of Help Lightning and Notion
    Feature
    Help Lightning
    -
    Ratings
    Notion
    7.3
    79 Ratings
    6% below category average
    Task Management00 Ratings8.174 Ratings
    Gantt Charts00 Ratings6.846 Ratings
    Scheduling00 Ratings6.957 Ratings
    Workflow Automation00 Ratings6.355 Ratings
    Mobile Access00 Ratings7.272 Ratings
    Search00 Ratings7.975 Ratings
    Visual planning tools00 Ratings7.868 Ratings
    Communication
    Comparison of Communication features of Help Lightning and Notion
    Feature
    Help Lightning
    -
    Ratings
    Notion
    7.7
    76 Ratings
    4% below category average
    Chat00 Ratings6.129 Ratings
    Notifications00 Ratings7.568 Ratings
    Discussions00 Ratings7.249 Ratings
    Surveys00 Ratings6.820 Ratings
    Internal knowledgebase00 Ratings8.769 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings8.98 Ratings
    Integrates with Outlook00 Ratings9.02 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Help Lightning and Notion
    Feature
    Help Lightning
    -
    Ratings
    Notion
    8.1
    76 Ratings
    1% above category average
    Versioning00 Ratings7.657 Ratings
    Video files00 Ratings7.649 Ratings
    Audio files00 Ratings7.343 Ratings
    Document collaboration00 Ratings8.571 Ratings
    Access control00 Ratings8.271 Ratings
    Advanced security features00 Ratings7.251 Ratings
    Integrates with Google Drive00 Ratings9.213 Ratings
    Device sync00 Ratings9.253 Ratings
    Best Alternatives
    Help LightningNotion
    Small Businesses
    LogMeIn Rescue
    Score8.2 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    TeamViewer
    Score8.6 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Help LightningNotion
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.6
    (85 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.4
    (55 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.4
    (4 ratings)
    Data Sources
    -
    (0 ratings)
    4.7
    (4 ratings)
    User Testimonials
    Help LightningNotion
    Likelihood to Recommend
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Notion Labs, Inc
    If you want a customizable solution that can be adapted for just about any scenario, I recommend using Notion. If you need a solution that's easy to share with people outside your organization, Notion is great and allows individual or team permission-setting. If you want a turnkey solution, Notion might not be the best since it requires a fair bit of set-up. There are templates that can be purchased to handle this, but I haven't found them very helpful.
    Incentivized
    Read full review
    Pros
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Notion Labs, Inc
    • I love that you can create nested pages, allowing for separate sections to organize information as needed.
    • I appreciate the convenience of effortlessly uploading images to any section.
    • I appreciate that when adding links, you can embed them so the website displays directly on the page.
    Incentivized
    Read full review
    Cons
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    Notion Labs, Inc
    • I use Notion on my personal tablet, and unlike on the computer, I have a lot of difficulty editing backgrounds, GIFs, and page dividers. It's not as user-friendly, and often the elements end up cut off or misaligned, which is frustrating.
    • While the current calendar feature is helpful, I'd love to see more customization options. The Google Calendar style isn't always ideal, especially for tasks without specific times or for ongoing projects that require daily maintenance.
    • It would be fantastic to have more flexibility in customizing Notion pages. For example, I'd love to create planners with the freedom to add illustration boxes, stickers, or GIFs without being restricted to a fixed layout.
    Incentivized
    Read full review
    Likelihood to Renew
    Help Lightning
    No answers on this topic
    Notion Labs, Inc
    We're too settled in the ecosystem and we have no major complaints with it. No reason to move unless you have a burning pain point
    Incentivized
    Read full review
    Usability
    Help Lightning
    No answers on this topic
    Notion Labs, Inc
    Very easy to use (I learned how to use everything on my own) and I was able to set up an entire ecosystem without any courses or other tools. I often say that Notion is like Lego for adults, because there we can use all the available tools to create a multitude of things, from funnels to projects with calculated deadlines and tags.
    Incentivized
    Read full review
    Alternatives Considered
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Notion Labs, Inc
    The company uses both Notion and Trello within the company. Notion is more for North America employees while Trello is used between Operation team overseas and in North America. Sometimes it's a preference of how the tools look like for project management. I would say both Notion and Trello are nice tools and serves our needs.
    Incentivized
    Read full review
    Return on Investment
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    Notion Labs, Inc
    • It has streamlined our processes across various teams to all work from a signle source of truth
    • Maintaining this source of truth is a full time job
    • It has reduced our overall tool set by completely eliminating two other softwares we were paying for
    Incentivized
    Read full review
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.