Help Scout vs. UseResponse
Help Scout vs. UseResponse
Product | Rating | Most Used By | Product Summary | Starting Price |
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Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month | |
UseResponse | Mid-Size Companies (51-1,000 employees) | UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate it using API, built-in translation tool and fully customizable interface with extended modular system. | $39 per 2 agents/month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Help Scout | UseResponse | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Help Scout | UseResponse | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Help Scout | UseResponse | |
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Likelihood to Recommend | 10.0 (18 ratings) | - (0 ratings) |
Likelihood to Renew | 7.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Help Scout | UseResponse | |
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Likelihood to Recommend | Help Scout | UseResponse No answers on this topic |
Pros | Help Scout | UseResponse No answers on this topic |
Cons | Help Scout | UseResponse No answers on this topic |
Likelihood to Renew | Help Scout | UseResponse No answers on this topic |
Usability | Help Scout | UseResponse No answers on this topic |
Alternatives Considered | Help Scout | UseResponse No answers on this topic |
Return on Investment | Help Scout | UseResponse No answers on this topic |
ScreenShots | Help Scout Screenshots | UseResponse Screenshots |